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Click here or scroll down to respond to this candidateANGELAHOUSECUSTOMER RELATIONSHIPPHONE NUMBER AVAILABLEEMAIL AVAILABLEMilwaukee, WI Street Address
CONTACTProfessional looking for a fulfillingposition helping others. I am a fairand honest person that has greatattention to detail. I learn quickly,and I am experienced at puttingpeople at ease during stressfultimes. I ran my own business for 14years and dealt with severaldifferent types of people. I am eagerto start a new career and lookforward to hearing from you.CAREER OBJECTIVEAmbitious with strongorganizational andmultitasking skills, as well asan aptitude for technology.Ready to apply knowledge andskills to any challenge. Seekingto utilize excellentcommunication, interpersonal,and organizational skills tocomplete tasks.DriverTransportation, Uber / Lyft, Milwaukee, WICustomer Service RepresentativeFiserv, Inc, Brookfield, WICustomer Service RepresentativeIndiana Farm Bureau Insurance, US, INEXPERIENCEJanuary 2020 - Present Transporting people safely to their destinationRevised and evaluated routes based on knowledge of area and traffic patterns.Performed routine maintenance on vehicles to promote longevity and prevent breakdowns.Maintained clean driving record and obeyed traffic laws and regulations.Safeguarded passengers and cargo through careful driving and adherence to traffic laws. Transported people to appointments and destinations on schedule. Filled out proper licensing and vehicle registration forms and kept important documents readily available.September 2022 - PresentRespond to telephone inquiries and complaints following standard operating procedures.Maintain knowledge of company products to provide helpful suggestions and recommendations to customers.Deliver personalized customer service relating to questions and promptly resolved basic problems on customer accounts.Handle merchant accounts that use Fiserv as their credit card processor and respond to their inquiries. I am able to de-escalate callers when necessary. Log details of customer service calls in computer system following correct protocols.Update and maintain database with accurate customer information and timely data entry.Investigate and research issues to determine root causes and appropriate resolution methods.February 2020 - January 2021 Answered phonesPrepared quotes for various insurance policies by obtaining necessary information from policy holdersReliable with a good workethic and the ability to quicklyadapt to new tasks andenvironments.Excellent communication, timemanagement, and computerskills.A driven and detail-orientedindividual with a desire to useanalytical and problem-solvingskills to meet goals.Owner / OperaterSussex Housing, Inc, Lewes, DETook various forms of payments in person, over the phone, and via mail Ran end of day reports and made bank deposits after working hours Made calls to delinquent policy holders to obtain payment. Complied with corporate and regulatory policies regarding information confidentiality and privacy.Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues. Handled customer complaints and inquiries in a courteous and efficient manner.June 2006 - February 2020Built a very successful business handling real estate transaction for manufactured housing in a resort areaHandled all aspects of business including phones, document preparation, meeting with clients, explaining loan documents to buyers who were financing purchase, notarized signatures, transferred titles of manufactured housing by working closely withDMV, and running all errands necessary to obtain information that was needed to calculate figures for closing on homeReceived payment from buyer and dispersed proceeds to seller of home.High School Or Equivalent In BusinessFrankton High School, INEDUCATIONMay 1985SKILLS Attention to Detail 10+ Years Customer Rapport Customer Service Inquiry Response Processes and Procedures Confidentiality Understanding Microsoft Word & Excel Research |
