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Click here or scroll down to respond to this candidateCandidate's Name
Street Address S. Chappel AvenueChicago, Il Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveAcquire a position within a successful company that has growth potential. Qualification HighlightsExcellent management and customer service skillsProficient in Microsoft OfficeEducationChicago State University -NursingColorado Technical University-AccountingElite Money Tax Service Chicago IL (01/2023-04/2023)Tax PreparerPrepared and reviewed complex tax planning projections for individual and corporate estimated tax liability.Managed and monitored client deliverables and due dates.Communicated with IRS and clients in connection with audits, inquiries, and tax notices.Assisted with employee training for new hires and ongoing employee training.Engaged in consulting and special projects as requested by Management and Clients.Maximus Chicago IL (01/2020-10/2021)Customer Service RepresentativeRespond to numerous phone inquiries using standard technology within set parameters. Assisted callers with completing online applications for in home healthcare services, Adhere to company privacy rules and regulations, Complete daily electronic call logs. Rose International/Maximus Chicago IL (07/2019-01/2020) Customer Service RepresentativeRespond to numerous phone inquiries using standard technology within set parameters, Assisted callers with completing online applications for in home healthcare services,Adhere to company privacy rules and regulations, Complete daily electronic call logs. Google/ Adecco Chicago, Il. (08/2014-01/2017)Store OperatorWorked front lines of the day-to-day shopping operations within a designated group of retail stores. Executed daily task and inventory validation checks using a range of mobile devices. Worked closely with retail management and employees for ongoing product process feedback. Communicated directly with retail managers to integrate operations processes and troubleshoot issues. Worked with the Design team to test new potential processes and provide key insights and quality feedback. Action Figures Chicago, Il. (10/2006-11/2018)Registration ClerkSet up registration area and system for tracking pre-registered delegates. Greet and register delegates, provide quality customer service. Provide information, give directions and answer enquiries. Record and report attendance figures.Baste Financial/ Liberty Tax Service Chicago, Il. (01/2007-04/2014) Office Manager/ Tax PreparerReviewed and managed staff deliverables including tax returns. Prepared and reviewed complex tax planning projections for individual and corporate estimated tax liability. Managed and monitored client deliverables and due dates. Communicated with IRS and clients in connection with audits, inquiries, and tax notices. Led the department in knowledge of software, processes, and workflows. Assisted with employee training for new hires and ongoing employee training. Engaged in consulting and special projects as requested by Management and Clients. Chicago SportService Chicago, Il. (01/2004-01/2005) ManagerMaintained cash office reports and performed cash pulls, made change orders and deposits, monitored and addressed bad debt issues Performed register transactions according to policy Monitored and supervised performance of associates, provided constructive feedback Consistently maintained high profit marginsExcellent at organizing, coordinating, and managing projects Mintel International Chicago, Il. (08/2000-06/2003) SupervisorSupervised a staff of 10-12Interviewed and hired qualified staff, met daily deadlines Prepared, compiled, and updated records and reports using spreadsheets daily Assisted in establishing a successful structure for a growing company Worked closely with other department managers to achieve company goals Administered team member reviewsResponsible for all aspects of departments daily operations Big K-Mart Chicago, Il. (1998-2000)SupervisorMaintained cash office files and reports, performed cash pulls, made change orders and deposits, monitored/addressed bad debt issues at front endPerformed register transactions according to policy Monitored performance of associates, provided constructive feedback Provided quality customer service with focus on customer satisfaction Resolved customer and associates issues and complaints Performed manager on duty responsibilities as outlined Performed all opening and closing functions including security of building Assisted manager with interviewing, selection, training, payroll and scheduling LaSalle Bank Chicago Il. (1996-1998)Lockbox Data Entry ClerkProcessed and deposited checks and invoices, sorted mail, processed accounts, prepared deposit tickets Reviewed checks/invoices for special instructions by customers to determine appropriate item handling Prepared information for input into the reporting system Met daily targetsJackson Hewitt Tax Service Chicago Il. (1995-2002) Administrative Assistant/ Tax PreparerProvided customer servicePrepared tax returns, resolved tax issuesTrained tax preparersAnswered phones and greeted clientsPerformed administrative/general office dutiesReferences available upon request |
