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Click here or scroll down to respond to this candidateCandidate's Name
Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLECharter SpectrumAdministrative Assistant1/Street Address /2019 7/14/2023PROFESSIONAL EXPERIENCESProvided administrative support to the Vice President, Directors, Managers and Supervisors as needed. Prepared confidential and sensitive communication to the center and outside personnel on behalf of the Vice President. Maintained and scheduled calendars meetings for the Vice President and Executive staff members. Prepared supporting materials and detailed information to all Executive Staff for day-to-day performance and guidelines. Provided confidential and sensitive information with discretion concerning its dissemination. Coordinate and manages special projects, off-site events to include scheduling dates, invitations, catering, ordering supplies and materials. Assists and process department budget expenses, timekeeping for all staff VP, Manager and Supervisors Facilitated presentations for newcomers Meet Your VP and managers to ensure excellent onboarding experience for new employees within the scope of their business unit. Coordinates all aspects of the VPs and Executive travel, including flight, hotel, rental car, itinerary. Served as contact person during the trip, proactively prepares materials (reports, binders, itineraries, and passports based on the need for a successful travel. Consistently planned, manages time effectively, coordinates project information and materials for easy accessibility and delegates responsibilities when appropriate.Prepared Gold Awards for all attendees, travel/ hotel arrangements for honored employees and VP traveling to yearly ceremonies. Weekly meeting with Managers to schedule employee merits awards, luncheons, anniversaries, attendances. Set up Silver Awards ceremonies, presentations, and banquet events.Lowes Corporate OfficeAssociate Relations2019 2020Provided support to the management team for Lowes Human Resources Division. Activities include developing human resources management strategies/policies to meet business needs: planning, administering, reviewing activities with talent acquisition, learning & development, diversity, compensation, benefits, payroll, and associate relations.Provide HR service delivery through technology, Shared Services centers, and outside service providers. Works closely with Talent Management, Compensation and Benefits to operationalize their process design. Connect with HR Business Partner to support effective day-to-day HR transactions. Serve as a point of contact through telephonic, electronic (email, text, chat), or paper-based interaction channels for current and former Lowes associates, regarding questions related to portal navigation and HR/Payroll policies and procedures.The first point of contact for the Associates or Managers with issues or concerns is within the store locations. Answer frequent questions regarding portal navigation and support for the service center processes. Navigating case management tools for tracking requests, transferring or escalations for other service centers inquires. In my role as an HR Associate Relations. Mentored service center associates with regards to system and material knowledge. Conducting workplace complaints for employee issues. This includes responsibility for providing advice, consultation, and guidance to create sustainable solutions to individual employees and organizational challenges enterprise wide.Wells Fargo BankWealth & Investment ManagementReceptionist-Administrative2014-2017Managed the Executive Department with a very high-level customer service for the Executives staffing throughout the US. My administrative role consists of confidentiality, dedication, performance, and teamwork. Updating to business subscription to include Charlotte Business Journal, Journal of Finance and Journal to Financial Economics. Duties to include mail merge, distribute mail, updating email listing, supply inventory, entered correspondence & accounting codes, department directories, monthly accounting expenses, data entry, travel arrangements, updates to emergency evacuation procedures and manage multiple deadlines simultaneously.Manage and set up new vendor suppliers with background checks, building access, and facilitated training for Cisco phone and audio-conferencing system upgrades. Provided video training nationwide for team members on the Smartcard System database for ID card access.Hewitt & Associates ConsultantHuman Resources LOA Consultant2006 -2010As a HR LOA Specialist overseeing the process of Leaves of Absence and working to integrate the company procedures and polices relating to employee time away from work policies. Prepared initiation for all leave types: Personal, Administrative, Maternity, Child/Spouse/Parent, Adoption, Military, Foster Care, FMLA, Short and Long-Term disabilities cases. Appointed to be a part of a (4 Team Member committee) to implement, create, format policy procedures for the Leave of Absence structure process for the company.Tracked FMLA availability on different leaves from start to finish using case management Siebel and AMT tools. Process throughout case management tool for the duration of the leave and payroll processing notification to the employee and manager of status updates. Coordinated returning to work documentation from employees, tracking changes and updates onto Siebel database.Provided decision making on behalf of the employees regarding employment policies. Interacted with management regarding processing employee payroll which included PTO, Family Care Time, benefits and short-term disability with allotment and compensation from start to finish with delivery. Identified and made suggestions to positively impact efficiency and quality of service delivered to the clients. Such recommendations include automation, streamlined processes, and additional team measures for upgrading on-line reference tools.Sprint/Nextel2002-2005Specialist II:Provided extensive customer contact to resolution with issues on billing, plan changes, plan updates, account processing, consumer, corporate accounts with attachment to business hierarchy accounts. Mentored new trainees on processes that better prepared their abilities to perform the duties as a customer service representative and database training. These consist both of customer service and technical areas for handling accounting procedures.Royal & Sun Alliance1988-2002HR AssociateMaintaining and updating the company government compliance files for state and federal regulations. Processed new hire packages as each new employee completed them. Completed initial telephone screening interviews with employment candidates. Assisted in collecting and processing completed new hire packages from each new hire training class. Facilitated new hire training classes benefits, policies, and procedures. Excellent communication skills, extremely organized and proficient at facilitating human resource meetings and updates. Tracked and processed all applications into Applicant Tracking Database with review for available openings. Manage both College Intern Program and temporary staffing with temporary workers to permanent positions. Processed all requests for continuing education materials and seminars; initiated and maintained corporate and individual licensing and registrations. Worked with recruiting agencies for placement when new positions became available.Computers SkillsExcel, Outlook, People Soft, Access, Power Point, Applicant Tracking, Electronic Expense Process, Oracle AP Systems, Word, Photocopiers, Document Scanning, Faxing, Voice Mail System, Smartcard, Concur, Siebel, SharePoint, Audio Visual Equipment, Absence Management Tool, Online Supply Ordering/Wanda, Skype, Kronos, and WorkdayMilitary: US Army: Staff Sergeant E-6 1977 1988 (Legal Specialist)Education: Central Piedmont Community College-Human Resources/Accounting |
