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PROFESSIONAL SUMMARYAround 10+ Years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, 6+ Years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle as a Developer / Administrator and 4+ Years on Java Developer role.Expert in development, administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform world's first commercial Software as a Service (SAAS) application.Deep knowledge of CRM systems and implementation required, specifically with Salesforce.com.Experience in security and sharing model, SSO, Salesforce Configuration, desktop/mobile integrations.Expertise in developing Salesforce Lightning Apps, Components, Controllers and Events.Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.Extensive experience using Salesforce.com Administration, Creating Roles, profiles, Page layouts.Worked on the designing of the custom objects, custom fields, role-based page layout, Custom tabs, Custom reports, Custom folders, report extraction to various formats, design of visual force pages, Snapshots, and dashboards.Experience in developing Visual force pages and Custom Objects using Apex Programming on Force.com Platform.Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to the functional needs and strong understanding with Force.com MVC Structure.Extensive experience in customizing the User Interface of Salesforce CRM using Apex Programming, Custom Controllers, Visual force, CSS and Omni script, JavaScript.Design, develop, document, and troubleshoot REST APIs that expose Salesforce data and functionality.Follow REST API framework standards for endpoint URI structure, HTTP methods, request/response formats.Configured the Mule process for fetching the data from topic and makes web service calls to the middle tier Mule ESB for processing. Worked on MULE API manager and RAML (RESTful API modeling Language).Design, build, document and maintain SOAP web services that integrate Salesforce with other systems.Define WSDL, XSD schemas and SOAP envelopes for API requests and responses.Utilize Metadata API to build tools for deploying/migrating configurations between Salesforce orgs.Created Custom objects for Quote and Quote lines and captured quote information for CPQ.Worked with client-side developers and business analysts in developing configuration models in the CPQ workflow.Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Apttus CPQ.Involved in end-to-end QA and UAT testing and validation of CPQ including Products, Pricing, and Quoting etc.Proficient in using tools like Force.com IDE on Mac and PC environment.Extensive experience in customization, configuration, Eclipse IDE, Apex, Visualforce pages.Hands-on experience with development tools like Force.com IDE, Force.com Explorer.Key player in migrations and deployment of code from one environment to another using Force.com IDE deployment wizard.Experience in creating and customizing websites using CMS WordPress, Joomla, and Drupal and integrating them with Salesforce CRM for generating web-to-leads and web-to-cases.Experience in Requirements gathering experience Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.Experienced in Business Analysis working closely with Business & Support Units and have experience in using Object Oriented software development (OOD) methodologies like XP-Agile, Rapid Application Development & Test-Driven Development.TECHNICAL SKILLS:Salesforce TechnologiesSalesForce.com, Force.com, Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Health Cloud, Commerce Cloud, LWC, Lighting components, CPQ, Apttus CPQ, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Workflow and Approvals, Dashboard, Analytic Snapshots.Salesforce ToolsForce.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com PlatformETL ToolsData Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.LanguagesApex, C/C++, Java, J2EE, HTML, XML, CSS.DatabaseSQL Server 2008, Oracle, MySQL.WebHTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.ToolsMS Office, Adobe Photoshop, DocuSign, SAP, BTP, Jitterbit, MS Excel, Silverlight, Eclipse IDE.Web ServersIBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.xPlatformsUNIX and Windows (NT/2000/XP/Vista/7/8/10/11)EDUCATION:Electrical and Electronics Engineering from Kakatiya Institute of Technology and Science, Warangal, India.CERTIFICATIONS:Salesforce Certified AdministratorSalesforce Certified Advanced AdministratorSalesforce Certified App BuilderSalesforce Certified Platform Developer ISalesforce Certified Platform Developer IISalesforce Certified Sales cloud ConsultantSalesforce Certified Service Cloud ConsultantSalesforce Certified AssociateConga CLM AdministrationConga CPQ AdministrationWORK EXPERIENCETexas Health Resources, Arlington, Texas Jun 2021 - PresentSalesforce Lightning DeveloperResponsibilities:Provide expertise and guidance on Salesforce capabilities and best practices for configuration, customization, integration, etc(SME).Assist with evaluating new Salesforce products and releases. Make recommendations on adoption strategies.Lead requirements gathering sessions and workshops to understand business needs. Translate requirements into Salesforce solutions.Architect and design optimal Salesforce data models, interfaces, automations, and customizations.Develop custom applications, components, and integrations on the Salesforce platform.Perform complex Salesforce administration tasks like implementing reporting, workflows, validation rules, etc.Troubleshoot and resolve technical issues that come up during Salesforce development and usage.Lead the design, development, testing, and deployment of Salesforce solutions including customizations, integrations, and applications.Architect and build out the Salesforce org including custom objects, fields, formulas, workflows, validation rules, custom tabs, and Lightning components.Lead complex technical initiatives and projects focused on enhancing Salesforce solutions.Provide guidance and mentorship to junior developers on the Salesforce development team.Built customized Lightning components replacing existing ones, using JavaScript on client side and Apex on server side.Worked on Salesforce Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.Apex development in Creating Objects, Lightning Application, Triggers, Apex Classes, S-controls, Standard Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).Developed multiple number of Lightning web components (LWC) regarding service case console page.Created multiple Lightning Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.Experience in Force.com Apex Classes, Apex triggers Integration, Visualforce, and Force.com API. Development using custom lightning components (Aura and LWC).Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.Implement out-of-the-box Health Cloud modules like Patient Profile, Care Plans, Care Teams, Risk Stratification and Assessments.Integrate Health Cloud with EHRs, medical devices and other third-party systems via APIs and HL7 FHIR interfaces.Work with healthcare organizations to map clinical processes and data models to Health Cloud.Architect patient engagement portals and care coordinator workspaces leveraging Health Cloud.Provide thought leadership on digital health transformation, patient enablement and care coordination.Developed Agent Portal for Telematics Service Provider using Service Cloud and Service Console.Created modern Lightning Apps combining Lightning App Builder, SLDS and Lightning Component features.Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers.Developed apex REST web services classes for external applications accessing salesforce.com data.Worked with SOQL & SOSL queries with Governor Limitations.Used SFDX during development cycle.Configure in Salesforce.com CRM to facilitate Apttus implementation.Develop integrations to exchange Student data between PeopleSoft and other java based internal applications.Develop batch applications using MuleSoft ESB to exchange data in bulk between PeopleSoft and 3rd Party applications.Building complex MuleSoft Flows, Scopes, Error Handling strategies, Message Filters, Validation, Transformation, Message Enricher and Flow Controls.Worked on Sales and Service Cloud communities sharing business process extend them across offices and departments, and outward to customers and partners.Implemented Salesforce web services like SOAP and REST API, Java, XML.Integrated Apex with External Services by making callouts that used SOAP and WSDL.Written SOQL, SOSL query language necessary for application in Apex Classes and Triggers.Worked on cross platform usage of project functionality using Lightning.Environment: Salesforce.com platform, Apex Language, Lightning, Apptus, CLM, Sales cloud, Service Cloud, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Data Modeling, MuleSoft, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, GIT, Bit Bucket, Eclipse IDE Plug-in.HydraFacial Nov 2019  May 2021Salesforce DeveloperResponsibilities:Involved in identifying, planning, and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) to meet business requirements.Used the force.com IDE (Eclipse) for development and code promotion.Developed batch interfaces and processes to integrate Salesforce.com with external systems.Experience in using Data loader and scheduling timely data backup operations using Apex scheduler.Implemented escalation rules, Automatic Case generation and their escalation to call center representative and generated emails alerts for quick issue resolution.Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Lightning Pages.Developed several Triggers, Apex Classes, and Lightning Pages as a part of an application development.Worked on Apttus/Conga CLM CPQ, LDAP and Integration with Share point.Familiar with Apttus admin settings, Apttus/Conga CLM custom settings and DocuSign settings.Experience in CPQ Merge Service, Configuration and Pricing APIs (Apttus customization).Experience in configure price quote (CPQ) app such as Apttus.Responsible for providing solution and Implementation of Apttus/Conga CLM & CPQ for different business internally.Performing all tasks required to develop, implement, and support the Salesforce.Com application integration of the Apttus/Conga CLM and CPQInvolved in end-to-end testing and configuration enhancements for the CPQ and CLM functionalities.Created integration with Apptus/Conga CPQ and CLM applications and automating processes on Salesforce platform.Configure and administer DocuSign eSignature within Salesforce by installing packages, establishing credentials, and completing setup.Build flows, processes, and automations that leverage DocuSign eSignature to streamline contract and agreement workflows.Integrate DocuSign with various Salesforce objects and systems including Opportunities, Accounts, Leads, CPQ, and more.Involved in data cleanup and mapping in data migration project.Created Master-Detail and Lookup relationships on Standard and custom objects and defined junction objects to establish connectivity among objects in Salesforce Lightning.Written Batch Apex to handle progressed opportunities.Implemented field level security along with the page layouts to control access to certain fields.Maintained version control using GITHUB along with Genkins to manage all the deployment.Audited, uncovered, and resolved data integrity issues with legacy systems.Involved in developing tests for custom apex code.Created various RAML resources to implement REST Based APIs as a part of project implementation.Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on demand.Involved in establishing and maintaining the change control processes for multiple sandbox environments.Developed and performed training for the sales staff on the use of the system.Environment: Apex, Force.com, Triggers, API integration, Jenkins, Workflow & Approvals, Salesforce.com Platform, Web Services, HTML, CSS3, SQL, PL/SQL, JavaScript, jQuery, Oracle, SOAP UI, SOAP, API, Chatter, Sandbox data loading, Git, DML Query, and Web Service integration, Metadata API, SaaS/PaaS.GAP, California Apr 2018  Oct 2019Salesforce DeveloperResponsibilities:Worked with the user group for requirement gathering throughout the planning and implementation.Involved in End-to-End development, design and requirement Analysis.Customized the Content Object and created Custom Object, Fields, Validation rules, Reports and Page Layouts.Developed Visual force pages and Apex Controllers, Apex, Triggers on Contact and Custom Post Objects, Workflows, Workflow Email Alerts, Workflow Email templates, Workflow Field Updates and Approval Processes.Migrated Data using Data Loader.Developed site pages using Site.com and Test Classes to achieve Code Coverage.Deployed to SIT, UAT sandboxes and Production using Change Sets.Created Test Cases, Scenarios on analyzing requirements at each phase of testing in SIT, UAT and verified & validated in QC.Implemented and customized the Commerce Cloud platform to meet business requirements. This includes configuring the storefront, catalog, pricing, promotions, checkout flows, etc.Integrated Commerce Cloud with other systems like ERP, order management, payment gateways, etc. Using APIs and web services to connect systems.Developed custom extensions, components and apps within Commerce Cloud using JavaScript, APIs etc.Optimized catalog, inventory, and order data within Commerce Cloud. Ensuring accuracy of product information.Driving merchandising strategies and tactics on the platform like promotions, pricing, catalog segmentation. Optimizing conversion rates.Staying up to date on new Commerce Cloud products and features. Being an advocate for digital commerce initiatives internally.Leading Commerce Cloud projects end-to-end including requirements gathering, solution design, testing, training, deployment, support.Interacted with Client, Business Analysts, Testing Team, and Lead the Offshore Team.Verified the test cases, log defects with complete information and attaching screenshots in QC.Interpret Data, analyze results and Develop reports.Create dashboards, summaries, and charts with a focus on numbers and patterns.Develop new and clean existing data by identifying data gaps to improve Data quality.Acquire data from primary or secondary data sources to analyze and identify patterns.Create Data interactive maps and Visual representations.Set up My SQL server for integrating new data into Salesforce.Provide consultation and technical assistance to staff regarding data/database reporting needs.Work with Data preparation, Data analysis, Report building.Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system confirm to specifications of business and quality requirements.Design and implement integrations between Salesforce and SAP/other systems using middleware tools.Configure middleware platforms like SAP BTP to enable seamless data flow between systems, develop custom connectors and adapters for integration if needed.Participated in Weekly Change control meetings and performed application and global impact analysis.Environment: Salesforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.Amazon, Sunnyvale California Sep 2016  Mar 2018Salesforce Admin / DeveloperResponsibilities:Worked on Data migration from lower environment to higher environment and validation of the data.Created Test scripts, Test cases, executed Test cases and logged the defects in QC environment Involved in identifying, planning, and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements in Salesforce Classic.Provide knowledge and support for Salesforce applications development, integration, and maintenance related to DEO's Office of Disaster Recovery or Rebuild Florida program.Research and support the integration of emerging technologies and participate in component and data architecture design, technology planning, and testing for Salesforce applications development initiatives to meet business requirements and ensure compliance.Interact directly with end users and managers as necessary to analyze objectives and capability requirements, including specifications for user interfaces, customized applications, and integrations with internal systems.Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers in Salesforce Classic.Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce and worked on salesforce to salesforce.Involved in End-to-end testing and gathering requirements to feedback from business users.Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contract Management and Approvals and Workflow.Environment: Salesforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com ID.The Warranty Group, Chicago, IL Oct 2013- Aug 2016JAVA/ J2EE DeveloperResponsibilitiesUsed Struts Framework to implement MVC design patterns.Extensively used AJAX, Java Script to dynamically load various parts of the web page to improve the performance of the project.Plugged in the prototype.js with the application to use the Prototype Framework for java script coding.Extensively used the CSS (Cascading style sheet) to design the front-end pages (web pages).Used JAXB to process XML data.Developed UI screens using HTML, JSTL, custom Tagins, JSF, expression language and standard action tags.Involved in the development of Page Flows, Web Flows, Business Objects, Struts Configurations, Hibernate Database Mappings and POJOs.Developed JSPs, Action Classes and struts.xml for action mappings to build the controller.Used Struts Tiles for creating reusable tile templates for the web pages.Used Struts Validator for both client-side validations and server side, JavaScript validations are also done.Generated the client code using the Apache Axis jar for the given WSDL document.Written DAO and Delegate Classes to call Oracle Stored procedures.Used Log4J for logging and debugging the application.Used PL/SQL language to develop stored procedures and functions in Oracle using TOAD.Environment: Java 1.6, JSP, Servlets, Struts Framework, Hibernate, Taglibs, J2EE, AJAX, JavaScript, Prototype.js, Html, CSS, Rapid Application Development (RAD 6.0), Web Services, WebSphere 7.0, XML, Oracle9i, CVS (version control), Log4j, Windows NT.Intergraph Corporation, India. Aug 2012- Sep 2013JAVA DeveloperResponsibilitiesResponsible for documenting the user requirements and system design specifications.Responsible for analyzing business processes, user new requirements.Analyzed current business process and investing in the old system.Used HTML, CSS and JSP for developing web pages and JavaScript for client-side validation.Designed and developed back-end code using Servlets and JavaBeans.Designed and implemented the database interaction using JDBC, and stored procedures using PL/SQL.Involved in process of gathering, modeling, and transforming data into useful Information.Created tables, Queries, indexes, stored procedures, triggers, and constraints.Developed Logical data model, Physical data model and Entity Relationship Diagrams.Fixing defects on the JSP pages and worked on enhancements.Environment: Java, J2EE, Spring MVC, Web Services SOAP, Restful, XML, XML parsers, Ajax, JSON, JSP, CSS3, HTML5, Hibernate, JDBC, UML, SVN, TOAD, Eclipse.CHETAN DEEKONDASalesforce Developer (8x Salesforce Certified)LINKEDIN LINK AVAILABLEPhone: PHONE NUMBER AVAILABLEMail: EMAIL AVAILABLE