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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLEObjective:Finding challenging employment in a rewards-based company where I can put my skills to good use. I am proficient in managing multiple priorities and projects that require quick thinking and technical expertise to achieve objectives. Strong troubleshooting and the ability to learn new software and hardware has been part of my repertoire with every position I have ever held.Experience:11/2020-Now Beacon Hill Staffing -- Pittsburgh, PA Contracted by the following organization: Helpdesk Support Analyst -- Cardworks Servicing, Pittsburgh, PA~Primarily on the phone queue for in-house tech support, and available for escalations when needed. Work from home (WFH) users primarily with VPN or VDI users, depending on their positions within the company, also supporting work in office (WIO) users needs, including providing coaching and hardware.~Responsible for troubleshooting and resolving helpdesk incidents using Cherwell or current system ServiceNow tickets by entering them, or fixing tickets logged into ServiceNow by users.~Using technical and non-technical communication skills to convey information. VMware used extensively for most desktop being in pools either in office using Dell hardware or Chromebooks for WFH, also VPN for full computer systems for at homeuse. Virtual VMWare Vcenter machines used by most in management.~Application support and knowledge of MS 365, Skype, Chrome, Edge, Active directory, Slack, Avaya soft & desk phones.10/2019-04/2020 Kelly Services Monroeville, PA Contracted by the following organization: Patient Account Representative -- Amerisource Bergen, Monroeville, PA~Receiving documents from patients, providers and other agencies which are checked to ensure all relevant information is available to process enrollment forms for patient assistance programs through Brystol-Myers Squibb. If information incomplete, would contact relevant party to complete processing of applications.~Benefits verification done on patients insurance to check qualifications for program policies.~Work through patients and providers problems to ensure qualified applications are processed so that life saving medications are not withheld from approved claims. Explain what was needed in order to approve claims.11/2017-05/2019 Office Manager Dr. Ravi Balu D.M.D, Murrysville, PA 15668~Prepared patient charts and verified patients eligibility and claim status with insurance companies. Meticulously tracked, identified & rectified inconsistencies, discrepancies and errors within patient accounts.~Scheduled and confirmed appointments, identifying & resolving patient procedure, billing, and payment issues.~Greeted patients and alerted staff when they arrived using Dentrix software, and updating information as needed.~Windows 8 OS and Office 2014 used for office administration, correspondence and documentation.U.S. Census Bureau / Department of Commerce, Washington DC 20233 {3 different positions}1) 02/15-09/15 Field Representative~Interviewed random sample of households for American Housing Survey to collect survey or census data as required.~Responsible for communicating with respondents and supervisors. Explained all data completely confidential.~Explained the purpose of the survey and entered complete information into a laptop computer.2) 03/10-08/10 Enumerator~Collected accurate data on households within a particular assignment area when census surveys were not mailed back.~Recorded demographics for the household, answered all census questions, and reported back to the supervisor.~Also recorded demographics for Group Quarters, which included all persons not living in individual households.3) 04/09-09/09 Quality Control~Checked Address Canvassing, which had been done by initial enumeration teams, for accuracy.~Changed any inaccuracies in computer data based on personal observation or household respondents.08/04-08/14 Systems Analyst -- Eldred Township Municipal Water Authority, Brookville, PA~Overhauled existing systems and developed new integrated billing system for municipality.~Researched and implemented RVS Utility Billing Systems software for its scalability and easy upgrades.~Implemented all changes from upgrades of client hardware, operating systems, billing applications and employee training on all aspects of XP; in 2011 changed to Windows 7 and supported all HP hardware problems.~Researched Internet connectivity for reporting and oversight access for government authorities and users.~Communication of issues and problems resolved through phone support, remote access or on-site visit.05/01-08/02 TEKSystems -- Plymouth Township, PA Contracted by the following organization: Operations Representative -- Quest Diagnostics, West Norriton, PA~For the HP Vax/VMS system, monitoring was done using the following applications: PowerStation/QuickComm, Unicenter Console Manager, FileNet and several in-house tools.~For the Unix and Microsoft systems, monitoring was done using the following applications: HP Openview IT/Operations, BEIs UltraBac/Ultraview, EMC Data Manager, HP Omniback II, Windows XP/2000 Server and BMC Patrol Explorer.~Customer Support, manual backups, process control and troubleshooting were used with the integrated laboratory environments, which utilized a variety of hardware from original Digital up to the newest HP hardware. MS XP systems running Office 2000 workstations used for standard office correspondence, as well as Microsoft Access for media tracking and retrieval. Critical problem management communicated through Peregrine Service Center messages.10/97-05/01 Systems Performance Analyst -- Burlington Coat Factory, Burlington, NJ~As part of the System Monitoring and Command Center, responsible for analyzing critical systems, network connectivity, and database irregularities; diagnosing issues and contacting secondary support personnel or timely corrective action.~All activities, when the network was down, were attended to by phone through the S.M.A.C.C. office by having a thorough knowledge of the programs running on critical machines, whether automatic or manual.~Able to do controlled shutdowns and restarts when requested, keeping track of any interdependencies for error recovery. Have proved my ability to execute proper procedures and escalate changes.~Monitoring programs and different diagnostic tools were used to gage the loads of databases and file systems running at varying capacities. Second level personnel contacted if the tolerances were beyond certain limits that the particular IT groups had set for themselves or the machines.~Knowledge of several flavors of Unix on different versions of Sun and Sequent/IBM equipment, as well as working with Microsoft NT Servers and 95/97/XP Server and Operating Systems.~Understanding scheduled backups and control commands used by the Operations staff.05/96-04/97 Operations System Support Center Specialist -- Philadelphia Prison Systems, Philadelphia, PA~Supported a variety of hardware issues for Digital PCs related to their configuration and associated apparatus. Different departments required different setups.~Able to solve diverse software problems related to Microsoft office and Vax/VMS networks.~Used Microsoft access and email to communicate help desk issues to Operations, Network, and Systems personnel if higher-level support was necessary.~Informed Applications and Training personnel of user problems encountered during the implementation phase of Lock & Track system; which was developed specifically for this installation.~Received in-house training in Pathworks V to understand the network setup.01/94-05/96 Independent Contractor -- Brookville, PA~Researched, instructed and worked with several organizations in the following areas: *Database management, spreadsheet analysis and word processing. *Microsoft Works and Lotus 1-2-3, as well as proprietary software based on user needs. *Accounting practices using Microsoft Money and Quicken. *PC basics and peripheral equipment maintenance. *DOS and Windows applications and procedures.02/93-07-93 E.D.P. Contractual Services, Bala Cynwyd, PA Contracted by the following corporations: Computer Operations Technician -- Digital Equipment Corporation, Princeton, NJ~Completed backups and troubleshooting equipment and/or system problems. Systems Support Representative -- Users Incorporated, Valley Forge, PA~Ran statistical collections for clients to gage viability to upgrades in their in-house software.08/90-09/92 Senior Computer Operator -- Roxborough Memorial Hospital, Philadelphia, PA~Supported Vax/VMS cluster on Ethernet connection running SMS hospital software.~Responsible for all equipment and software problems; used technical manuals and on-call personnel to troubleshoot nightly operations.~Worked on IBM and Digital equipment with miscellaneous peripherals and tools.Education:1985-1990 Clarion University of PA, Clarion, PA~Major: Computer Applications and Information Systems 1982-1985 Computer Systems Institute, Pittsburgh, PA~Associate Degree, Specialized Business/Computer ProgrammingReferences: Available upon request. |
