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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYSelf-directed, resourceful, and creative leader with many years in customer service. Strong communication, negotiation, strategic planning, and decision-making capabilities. Confident, diplomatic, and outgoing with excellent communication skills. Exceptional mentoring and coaching skills with knowledge of HIPAA, medical terminology, and medical charting.RELEVANT EXPERIENCECrew Trainer, Taco Bell 12/2018-presentJr. Manufacturing operator, IEC Electronics 6/2014-9/2015Assistant Manager, Wendy's 8/2010-6-2014Environmental Services, Newark Wayne Hospital. 8/2010-1/2014Comprehension of medical charts into correct diagnosis ICD-10 codes in diverse medical situationsProficient implementation of various health information data processesEnsured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spotSkilled at prioritizing and multitasking the scheduling of tasks to ensure that daily, weekly, and monthly objectives are metInteracted with customers daily, building strong customer base through providing personalized guidance, resolving issues, and follow-upsExcellent skills with chat/emails, Zendesk, InContact, Max, VergicEDUCATIONBryant and Stratton College OnlineAssociates Degree in Medical Billing and Coding 2020CCA CertifiedSKILLS AND ABILITIES:Customer serviceComputer literacyZendeskVergicLeadershipCash managementData entryTraining staffPolicy and procedureQuality assuranceInventory logs |
