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Click here or scroll down to respond to this candidate Candidate's Name
SALESFORCE ADMINISTRATOR AND DEVELOPER
E-mail: EMAIL AVAILABLE Phone Number: PHONE NUMBER AVAILABLE
LinkedIn : LINKEDIN LINK AVAILABLE Address : Novi , Michigan
SUMMARYMotivated Salesforce professional with experience as both an Administrator and Developer. Skilled in managing and optimizing Salesforce CRM systems, including customizing page layouts, creating workflows, and automating processes with Apex code. Proficient in data management, creating reports and dashboards, and integrating third-party applications. Certified in Salesforce software, with a deep understanding of its architecture and best practices. Adept at collaborating with cross-functional teams to identify and implement solutions that drive business growth and improve user adoption. Currently seeking a challenging role in a dynamic to leverage my skills and contribute to its success.WORK HISTORYTriforcia LLC, Salesforce Administrator and Developer Jan 2023 - Present Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports, and dashboards. Executed role hierarchies, shared rules, and recorded level permissions to provide shared access among different users. Developed declarative tools like workflows, process builders, and flows for automated requirements. Demonstrated a strong understanding of object-oriented development. Learned new technologies and development tools quickly. Utilized Apex and OOP languages throughout development phases.Hevecmd LLC, District Manager August 2021 -Jan 2023
Developing company strategies to raise the customer pool and optimize profitability. Meeting sales goals by training and providing feedback to company staff. Ensuring high levels of customer satisfaction through excellent service. Complete company administration and ensure compliance with policies and procedures. Maintain outstanding company conditions and visual merchandising standards. Report on buying trends, customer needs, profits, etc. Propose innovative ideas to increase market share. Deal with all issues from staff or customers (complaints, grievances, etc.) Directed company human resources including hiring, training, policy enforcement, and legal compliance for the company employing over 10 staff members.Stirling Schools, Academic Coordinator / Deputy Principal September 2010 - June 2021 Over 10+ years of experience managing school administration operations and overseeing various aspects of school management. Organized teacher schedules, streamlined student registration processes, and conducted informative class orientation sessions to ensure a smooth start to each academic term. Furthermore, effectively directed school human resources functions, including the hiring process, comprehensive training programs, policy enforcement, and legal compliance. Managed schools with a staff of over 45 members, fostering a positive work environment while adhering to all relevant regulations and standards.PROJECTS
Salesforce Implementation-P2P Car Rental App August 2023 Nov 2023 Spearheaded the creation of a cutting-edge Lightning app within the P2P Car Rental initiative, showcasing hands-on expertise. Implemented precise access control by establishing new platform users via strategic permission settings and validation rules. Orchestrated a seamless UI experience by skillfully integrating custom objects and fields, enabling efficient collection and storage of diverse customer details like name, email, phone number, and address. Innovatively introduced formula fields, notably the 'extra fee' field targeting young drivers, elevating platform flexibility and utility. Revolutionized customer interaction by skillfully leveraging the screen flow feature to automate the prompt dispatch of confirmation emails to customers upon successfully approving their car rental requests. Engineered a comprehensive reporting dashboard that provided instant access to rental histories and sales data, significantly influencing data-driven making. Demonstrated exceptional proficiency across marketing cloud management, process automation, customization, and data visualization, resulting in enhanced overall productivity. Evidenced a 20% reduction in manual task duration due to optimizing customer communication, underscoring the impact of the implemented improvements.Data Management and Security -Mortgage App Jan 2023 March 2023 Contributed to developing and implementing a new Mortgage app that resulted in a 50% increase in customer satisfaction and a 20% reduction in processing time. Designed custom objects and fields, developed approval processes, flows, and validation rules, and implemented permission sets based on established requirements. Collaborated with stakeholders to understand requirements and review existing mortgage applications to identify areas for improvement. Tested and deployed the app, training users to ensure successful adoption. Conducted app evaluations to determine its success in meeting established goals.TECHNICAL SKILLS
Data Modeling | Data Management | Data Loader | Data Import Wizard | Record Type-Page Layout | App Builder | SDLC | Org Setting | Org Security | Reports and Dashboards | Flow Builder | Approval Process | Validation Rules | Profile and Roles | Permission Sets| Apex | Apex Test | Apex Trigger | Async Apex | SOQL | SOSL | DML | Visualforce | Aura Components | Lightning Web Component | REST APIs | Integration | Deployment | Workbench | Sales Cloud | VS Code | CRM | Slack | Agile-Scrum/Kanban | Jira | HTML | CSS | SQL |SOFT SKILLS
Teamwork | Problem-Solving | Self-Motivated | Verbal Communication | Time Management | Continuous Learning | Collaboration | Self-Disciplined
EDUCATIONClarusway LLC
Salesforce Administrator Jan 2023-April 2023Salesforce Developer May 2023- PresentAkdeniz University
Elementary Teaching Education September 2006-June 2010CERTIFICATIONS Salesforce Certi ed Administrator March 2023
Salesforce Certi ed Platform App Builder September 2023
Salesforce Certi ed Platform Developer 1 October 2023LANGUAGES:
Turkish: Native
English: Advance
Arabic: Advance |
