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Title General Manager Customer Relations
Target Location US-VA-Burke
Email Available with paid plan
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Candidate's Name
Street Address  Dam View CourtBurke, Virginia Street Address
 EMAIL AVAILABLE PHONE NUMBER AVAILABLESummary of QualificationsHighly innovative hospitality management professional with a passion for Food and Beverage, and years of success in Restaurant Management. Experienced in utilizing analytical elements to determine optimal pricing matrices and inventory levels. Excellent at maintaining effective employee relations in a multilingual environment. My track record demonstrates that I am a leader who can extract maximum results by utilizing available resources and motivating staff to higher performance standards and excellence.Education & CertificationINTERNATIONAL WINE & SPIRITS GUILD Sommelier Training (Level 1)ACHIGA Hospitality Management, Santiago ChileABRA, Hospitality Manager License, Washington DCSERVSAFE Food Handler Manager License, Washington DCINACAP Culinary Managers Program, Santiago ChileCORNELL UNIVERSITY Hospitality Manager Certificate, Ithaca NYMANAGEMENT EXPERIENCEGeneral Manager 2023- Presen TimeVino Volo DCA, Restaurant, DCA Airport, DCManaged total restaurant operations including staff management, customer relations, vendor relations, budgets, inventory control, and purchasing.Supervised all aspects of in-house planning, bookings, and payment.Recruited, trained, and scheduled a full working staff.Streamlined controllable spending in an on-going effort to meet weekly overhead expenditures.In charge of financial and P&LDirector F&B, Hilton Corporation 2023- 2023Hilton Garden, Haymarket VirginiaManaged total Hotel F&B operations, Banquets, Room Service including staff management, customer relations, vendor relations, budgets, inventory control, purchasing and scheduling.Supervised all aspects of hotel banquet planning, bookings, and payment.Recruited, trained and scheduled a full working staff.Streamlined controllable spending in an on-going effort to meet weekly overhead expenditures.Promoted new business through participation in community events.General Manager 2022- 2023Imperfecto, Michelin Start Restaurant, Seven Restaurant Group, Washington DCManaged total restaurant operations including staff management, customer relations, vendor relations, budgets, inventory control, and purchasing.Supervised all aspects of in-house banquet planning, bookings, and payment.Recruited, trained and scheduled a full working staff.Streamlined controllable spending in an on-going effort to meet weekly overhead expenditures.Promoted new businessGeneral Manager 2020- 2022Southern Food Service Management, Homeland Security Headquaters Springfield, VAManaged the overall performance of food service facility. (2.000 employees a day)Privates EventsVIP LunchesManage 2 more accounts inside facility, Starbucks and 24hours Kiosk.Directed the recruitment, interviewing, hiring, training, motivation, and evaluation of crews.Oversaw the quality of recipes, service standards, and sanitation practices.Coordinated work schedules, ordered food and supplies, and developed restaurant team.Supervised the preventative maintenance and upkeep of equipment, facility, and grounds.Ensured a safe workplace and pleasant customer service experience.Maintained customer relations and coordinated promotions to drive new business.General Manager 2018- 2020The Source by Wolfgang Puck, Washington DCManaged total restaurant operations including staff management, customer relations, vendor relations, budgets, inventory control, and purchasing.Supervised all aspects of in-house banquet planning, bookings, and payment.Recruited, trained, and scheduled a full working staff.Streamlined controllable spending in an on-going effort to meet weekly overhead expenditures.Promoted new business through participation in community events.General Manager 2017- 2018British Airways Lounge, Flik Hospitality, Compass Group, Washington Dulles International Airport, VAManaged the overall performance of food and beverage service facility in the lounge.Directed the recruitment, interviewing, hiring, training, motivation, and evaluation of crews.Oversaw the quality of recipes, service standards, and sanitation practices.Coordinated work schedules, ordered food and supplies, and developed service team.Supervised the preventative maintenance and upkeep of equipment, facility, and grounds.Ensured a safe workplace and pleasant customer service experience.Maintained customer relations First Class and Business Class Passengers.General Manager, Sommelier 2009- 2017Old Anglers Inn, Potomac, MDManage front house/back house restaurant operations for this high-volume restaurant.Maintain customer relations and coordinate promotions to drive new business  resulting in a 125% increase in 5 years.Handle inventory and vendor relations to ensure the timely and cost-effective purchasing of food, beverages, liquor, beer, and small wares.Effectively lead and motivate employees through implementation of in-house training, resulting in increased productivity levels and employee satisfaction.Prepare and track sales budget  in the hundreds of thousands monthly.General Manager 2007- 2009Famoso Restaurant, M Cafe Bar and Restaurant, Chevy Chase, MDManaged total restaurant operations including staff management, customer relations, vendor relations, budgets, inventory control, and purchasing.Supervised all aspects of in-house banquet planning, bookings, and payment.Recruited, trained, and scheduled a full working staff.Streamlined controllable spending in an on-going effort to meet weekly overhead expenditures.Promoted new business through participation in community events.Assistant F&B Director 2001- 2007Bailiwick Inn, Fairfax VAAssistant to Director Operation oversee restaurant operations including staff management, customer relations, vendor relations, budgets, inventory control, and purchasing.Supervised all aspects of in-house banquet planning, bookings, and payment.Recruited, trained, and scheduled a full working staff.Streamlined controllable spending in an on-going effort to meet weekly overhead expenditures.Promoted new business through participation in community events.In charge of the P&LComputer SkillsProficient in ADP, Costpoint, MS Word, PowerPoint, Access, Excel, Outlook, Point of Sale Systems  including Micros, Posi touch, Aloha.AwardsRammys Award Best Fine Dining Restaurant The Source by Wolfgang Puck, Washington DC- 2019Wine Spectator Award 3 Glasses- 2012LanguagesSpanish  NativeEnglish  FluentItalian  IntermediateFrench  Intermediate

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