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Title Customer Service Team Member
Target Location US-NC-Charlotte
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A personable leader and valuable team member with over thirty years of experience that includes: customer service, management, and community service.WORK HISTORYStreet Address  - 2022 ~ DMV Examiner for Department of TransportationStreet Address  Mt Holly Huntersville Rd- Huntersville, NCInterviewed diverse public and was first point of contact between front-line employees and managementPrimary responsibility was ensuring the integrity, effectiveness, and efficiency in a matrix organizationCross trained in-depth functions of administration, on boarding, and computer programsGained comprehensive knowledge and skills to interpret governing laws, regulations, and standards in stressful environment in a calm and professional manner2015 - 2018 ~ Administrative Support- Biggio Center Testing ServicesAuburn University Biggin Hall - 112 South College St. -Auburn, AL 36849Provided seamless communication across vendors, students, and staffIncreased team engagement through Gallop Clifton Strengths and Myers Briggs trainingTrained onboarding staff, delegated tasks, proctored exams, and improved customer serviceImplemented data management method that reduced vender expenses2014 - 2015 ~ Coordinator, Engagement and Mentorship - Deans OfficeAuburn University Raymond J. Harbert College of Business - 101 Lowder Hall - Auburn, AL 36849Coordinated Auburn alumni events and job fairsRecruited student internships from collegial programs with global business partnersQuantified data and certified in SalesForce CRMTrained students in business soft skills, etiquette dinners, mock interviews, and networking projects2013 - 2014 ~ Front Desk Manager - Envy Salon - 829 S Railroad Ave - Opelika, AL 36801Regulated CRM through DemandForce and client initiativesSupervised front desk staff, improved customer service, and set clientele management goalsImproved methods with onboarding and acclimated new staffManaged currency and increased product sales2010 - 2013 ~ Receptionist / Student Instructional Leader - 400 County Road H - Elkhorn, WI 53121Gateway Technical College - Learning Success CenterTrained students and faculty on academic development strategiesManaged appointments, formatted excel, and word documentsLed weekly instructional groups, presentations, and developmental study skills classesIncreased student participation in both the S.I. and the Academic Center's programEDUCATIONSumma Cum Laude ~ Outstanding Leadership Award Recipient2018 - B.S., Psychology - Minor: Business - Troy University, Phenix City, AL2016 - Associate Degree of Science - Southern Union Community College - Opelika, AL1986 - Licensed Cosmetologist - Freeport Cosmetology Academy - Freeport, ILCOMMUNITY SERVICE2014 - 2017 ~ Auburn Outreach: Compassion Leader - Auburn, AL2014 - 2017 ~ Auburn Police: Volunteer Liaison - Auburn, AL

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