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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEnthusiastic, proactive, and solution-driven Customer Support Rep possessing comprehensive experience providing remote customer technical support within distributed team environments. Highly qualified to drive superior client satisfaction and brand loyalty through inbound and outbound channels. Reputed expertise in resolving complex situations and creating memorable customer experiences.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceCustomer Retention SpecialistApple - Daytona Beach, FLFebruary 2015 to May 2022 Helped customers with there credit reports and assisted them with getting there score up and negative items removed. Keep records of customer interactions, process customer accounts and file documents Handle customer complaints, appropriated solutions and alternatives within the time limits; follow up to ensure resolution Meet personal/customer service team sales targets and call handling quotas Build sustainable relationships and trust with customer accounts through open and interactive communication Confirmed payments, refunds, etc. Resolved paymentTeam LeadBernard BPO - Jacksonville, FLMarch 2014 to February 2018 Gathered test metrics and provided feedback to development team to improve overall application quality. Contributed to the successful investigation of different failures and out-of-specification problems. Wrote, updated and enforced quality control operating procedures to keep the facility fully compliant with internal and regulatory requirements. Conducted field reviews and inspections of ongoing and completed work to verify competency and accuracy with respect to approved methods and applications. Completed assigned tasks with little or no supervision. Customer Service Representative SupervisorU.S Prventative Medicine - Jacksonville, FLMarch 2011 to February 2014 Monitored team member timekeeping and overtime to accurately administer payroll records. Tracked performance of customer service staff to identify problem points and develop proactive strategies to meet performance targets. Coached team members to improve skills and close knowledge gaps. Assisted with ongoing management of systems and processes to improve customer service ratings. Responded to grievances, trends, variances, and complaints. Handled staff operations, including inbound and outbound calling. EducationHigh school diploma in DiplomaRidge View High School - Orange Park, FLAugust 2000 to June 2003Skills Performance testing Technical troubleshooting Training Resolve technical problems Prioritization Relationship Building Creative thinking Multitasking Task prioritization Live Chat Employee Evaluation Computer Networking Technical Support Help Desk Operating Systems Linux User Acceptance Testing |
