Candidate Information Name Available: Register for Free Title Quality Assurance Customer Service Target Location US-NE-Omaha Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Quality Assurance Class A Omaha, NE Supply Chain Quality Assurance Lincoln, NE Quality Assurance Bsa Aml Council Bluffs, IA Manual and automated quality assurance software testing Bellevue, NE Service Representative Associate Customer Omaha, NE Warehouse Supervisor Quality Control Lincoln, NE Restaurant Manager Customer Service Omaha, NE

Candidate's Name
EMAIL AVAILABLEStreet Address  N 117th Ct Apt 7Omaha, NE Street Address
PHONE NUMBER AVAILABLEQualifications:Banking professional with recent experience in quality assurance conducting reviews and/or monitoring, ensuring company standards are maintainedProvides high level of quality customer service to internal/external customers and team membersPossess very strong effective written, verbal, analytical, organization, communication and problem solving skillsExcellent skillset in Microsoft Word, Excel and OfficeParticipate in mandatory in-services and continuing education programsStrong background with multiple financial positions and functionsVery goal orientated with a strong adjustment to team environmentsWork Experience:Bank of the West Aug 2020  Dec 2023Quality Assurance Associate IIConducts and monitors testing and inspection of processes or procedures to ensure quality and conformityPerform and report monthly quality assurance reviews of critical commercial loan processesPrepare reports to communicate outcomes of quality activitiesMonitors corrective and preventive actionsDocuments quality assurance activities, such as internal auditsGathers and organizes statistical quality dataCreates, maintains, completes and reports review procedures and result workbooks on new and existing QA reviewsProactively identify quality assurance issues and prepares appropriate reporting to managementProvide guidance to management and team members with process questions and improvementsFirst National Bank of Omaha Nov 2018  Dec 2019Sr. Specialist, Loan ServicingKnowledge of Commercial Loans and legal documents.Interpret legal documents and input loan specifications accurately to meet loan needs.Process monetary high dollar transactions on commercial loans.Provide high quality customer service to commercial clients and internal employees.Work closely with document coordinators and lenders to ensure loan accuracy.Process various requests and research commercial loan issues.Provide bankers and other loan associates information and correct processes regarding commercial loans.Recognize issues to provide a more seamless process.First National Bank of Omaha Feb 2015  Nov 2018Sr. Specialist, ATM DisputesSpecialized in sales and business retention for First Bankcards Commercial card department.Prospect opportunities for additional sales of products and services to existing, closed and potentially new customers.Identify and cross-sell Consumer Bank products and services based on identified needs of customers.Assist management by providing Help Desk support as requested.Identify fraudulent claims.First National Bank of Omaha Aug 2006 - Feb 2015Dispute Resolution SpecialistResearch and resolve card holder dispute on the issue side utilizing V.MC guidelines while adhering OCC regulations.Provide prompt and courteous customer service to internal and external customer's in a professional manner.Maintain comprehensive knowledge of VISA/MC regulations, OCC regulations and department policies and procedures to effectively evaluate and resolve card holder dispute.Understand and adhere to all bank policies.First National Bank of Omaha Mar 2004  Aug 2006Sale and Service SpecialistProvide comprehensive and professional customer service while accurately answering incoming customer enquiries from both internal and external customers.Assist management by providing help desk support to achieve the highest level of customer retention and satisfaction.Identify and cross sell the appropriate consumer bank products and services based on identified needs of customers.First National Bank of Omaha Jan 2000  Mar 2004Sr. Service representative  Help DeskIn addition to duties of Sr. Service representative, provide call center operational support, perform quality check, and provide workforce support to CSRs, Staff help desk, assist with training, Handle hot calls.First National Bank of Omaha June 1999  Jan 2000Sr. Service RepresentativeRespond to enquiries regarding customer accounts, products and services, payments, statements, application enquiries, lost/stolen and authorization enquiries by utilizing multiple mainframe web-based system and process monetary and non-monetary account update.Resolves problems via telephone, fax, and email with in a fast paced call center.Education:Central High School, Omaha, NE May 1992High School Diploma