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Click here or scroll down to respond to this candidateCandidate's Name
Remote Customer Service Agent
Bronx, NY Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Bilingual Spanish and English
Authorized to work in the US for any employer
Work Experience
Medical Billing Customer Services Rep.
Quest Diagnostics - New York, NY
May 2022 to July 2023
Greet and Answer calls from patients as well as our clients. Assist in any help the patient may need with
they're bill. Receive payments by phone and Reimbursement on billing matters if a patient over paid or
paid before insurance had process billing. As well as adjusting bills if there is an error. Handle calls that
directly come from the Doctor's office when diagnostic codes may need to be updated or removed within
the Patient's bill. Provide our clients information on patient's billing as well as any updated information
that may need updating for the Patient. Verify insurance information within system for active coverage
for the Patient's billing.
Remote Contact Tracer/ Dialer program
NYC Health + Hospitals - New York, NY
December 2020 to May 2022
Trained to work within Salesforce. Receive and make calls to clients. Building a connection with clients.
Perform Monitoring calls handling personal information during intake and providing multiple resources
and information. Handled Case Investigations providing resources and collecting contact information.
Knowledge and experience with Salesforce. As well as working to schedule clients for vaccine and
boosters appointments as well as providing answering and education of the vaccine and boosters. Being
organized and professional during all call handling as well as receiving updates learnsources to keep up
with company Policies and call handling.
Customer Service Representative Supervisor
New York Presbyterian Weill Cornell Medical Telerent Leasing Corp. - Manhattan, NY
January 2016 to March 2020
Work within the office or home base handling calls opening tickets for different types of service repairs.
Handling all schedules, appointments, as well as following up on the outcome of repairs or equipment
and was needed for the technician. Knowledge of Microsoft office and knowledge of Microsoft word.
Handle all calls for issues with Patient's TV or call bell remotes or the in-room patient phones. Replaced
broken call bells, patient's phones, and repaired broken TVs. Communicate thru email, chat, attend
video conferences and meetings. Schedule repairs, deliveries, pick ups. Maintained employee files and
ID updates. Train all new employees. Deal directly with the Doctors and Nurses and Clerks. Handle all
shipping ,and receiving, stock and store in storage room. Handle any and all complaints at all 4 building
sites without assistance. Work closely with Tele Health Technician with TV repairs or TV replacements.
Went to other NYP Hospitals when needed to provide cover for any call outs. Handle all call bell repairs
shipped out along with dealing directly with Samsung sales and repair technician on all TVs within the
hospitals. Handled and maintain office supplies. Provide through email weekly reports and inventory
listing reports.
Customer Service Agent
Florida Today - Melbourne, FL
January 2014 to July 2015
Provided delivery service for customers.
Set up and provided paper count to other carriers.
Handled customer complaints and requests.
Wine Sampler Server
High Spirit Wines - Melbourne, FL
December 2011 to July 2015
Wine sample server provided information on different types of wine.
Provided samplers.
In charge of promoting and sales.
Housekeeping
River Palm Hotel - Melbourne, FL
October 2010 to July 2015
Maintained and organizes all cleaning supplies. Vacuum and steamed clean carpets. Mopped floors and
cleaned glass along with dusting and polishing of furniture. Stocked rooms with clean towels and other
items the Hotel would provide to the guest for they're stay. Maintained a cleaning log of rooms that were
open and ready for new guest. Assisted at the front desk whenever short of staff or filled in. Checked
in guest. Run payments through along with assigning new guest to rooms and making sure guest were
provided information about local events and shuttle information.
Cleaner
Apollo Preschool Academy - Palm Bay, FL
May 2007 to July 2015
Made sure floors were clean and mopped in every classroom. Disinfected play area, and toys. Steamed
cleaned all rugs and polished floors. maintained a clean play area for the children. Threw out trash and
clean all trash cans, air dried and then disinfected before providing a new trash bag. Disinfected all toys
and play equipment.
Competitive Shopper/ Office Clerk
BJ's Wholesale Club - Melbourne, FL
May 2007 to September 2012
Data entry of information that was collected through a report use to write down pricing of other local
Food retailers.
Responsible for all inventory coding, logging and pricing.
Assisted in Member Service on the sales floor or at the Member service Desk.
Served as central communication liaison for the sales team by communicating to customers products.
Cashier
Ken's Custom - Melbourne, FL
February 2005 to July 2007
Handled calls, orders, deliveries, and pick ups
was in charge of maintaining the cash register.
Maintain a clean work space.
Assistant Manager
Youngland - Bronx, NY
November 2002 to February 2004
Supervised cashiers and maintain inventory on the sales floor.
Received and price inventory. Shipped returns. Stocked and handled inventory.
Set up and assist window dressing and price points. Assist set ups and floor lay outs in other chain
store locations.
Receptionist
Mt. Hope Medical - Bronx, NY
September 1996 to February 2004
Answered phones and appointments.
Set up and fill exam rooms.
Assist the different doctors within the medical office.
Filed charts, typing, handled light medical billing.
Cleaned and maintain a clean work space
Education
Associate in Science of Criminal Justice
Everest University - Melbourne, FL
July 2007 to December 2010
Skills
Microsoft Word, Windows 7, Microsoft office, excel, powerpoint, Typing skills 35 words per min. (10+
years)
Customer Service (10+ years)
CSR (10+ years)
Bilingual (10+ years)
Customer Care (10+ years)
Call Center (10+ years)
Insurance Verification (10+ years)
Medical Office Experience (10+ years)
Medical Records (10+ years)
Spanish (10+ years)
English (10+ years)
Sales Experience (10+ years)
Microsoft Outlook (10+ years)
Pricing (10+ years)
Medical Billing
Front desk (10+ years)
Multilingual
Computer Operation
Personal assistant experience (10+ years)
Computer Skills (10+ years)
Salesforce (2 years)
Medical Scheduling (10+ years)
Negotiation
Service-oriented architecture
Patient Care (10+ years)
Languages
English and Spanish - Fluent
Awards
NYC Test & Trace Corps
March 2022
Distinguished Service Award
For working on the front-lines of the COVID-19 Pandemic
to protect New York and our Communities
Award Presented To:
Candidate's Name
Given By: Dr. Theodore Long
Executive Director, Test & Trace Corps.
Assessments
Customer service Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Bilingual Speak both Spanish and English. Read and write English, and Spanish. Computer Skills:
Proficient in Microsoft Word, Outlook, Excel, Pos
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