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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE email: EMAIL AVAILABLEPROFESSIONAL SUMMARY Customer service professional with over 10 years of experience assisting customer across multiple industries Answered, screened and processed over 70 calls daily using a call management system and web-based communications whileemployed with Gateway Staffing Fielded an average of 125-150 phone calls per day while prioritizing customer experience and satisfaction on each call Provided customer with detailed information regarding products and services Researched more complex issues with the client on the line to facilitate a one-call resolution Improved call management efficiency by changing and updating customer contact information and leaving detailed notes regarding theinteraction in the database system Proficient in Microsoft Office; including Microsoft Word, Microsoft Outlook and AS400 Available for a face-to-face interview with 24-hour business day noticeMid-South GastroCall Center RepresentativeAugust 2021 - 2023* Schedule patient appointments as well as surgical procedures* Respond to high volume clinic, hospital and physician phone calls for scheduling assistance and patientreferrals.* Respond to 100 - 125 phone calls per day while achieving satisfaction on each call.COGIC Publishing HouseCall Center RepresentativeApril 2019 - August 2020* Provided customer support by placing direct entry credit card orders for local churches Sunday schoolmaterials and equipment.* Field an average of 100 - 125 phone calls per day.PROFESSIONAL EXPERIENCEWorking short-contract and side jobs while seeking full-time or longer contract workNovember 2016 July 2020Gateway Staffing (Contract)Customer Service RepresentativeOctober 2014 November 2016 Answered, screened and processed over 70 calls daily using a call management system and web-based communications Improved call management efficiency by changing and updating contact information for customers Researched more complex issues with the client on the line to facilitate a one-call resolution Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgmentKelly ServicesCustomer Service RepresentativeSeptember 2013 July 2014 Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancelaccounts, or obtain details of complaints. Checked to ensure that appropriate changes were made to resolve customers' problems Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, oradjusting bills Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computersNational Safety Associates (N.S.A)Customer Care Representative/Customer Care TrainerFebruary 2000 April 2012 Scheduled and instructed classroom training for customer care representatives Fielded an average of 125-150 phone calls per day while prioritizing customer experience and satisfaction on each call Responsible for communicating training statistics to management Successfully responded to high volume customer and distributor inquiries Resolved customer discrepancies in a timely and professional mannerBrother International CorporationCustomer Service RepresentativeOctober 1992 January 1999 Provided customer support by performing troubleshooting to identify and repair machine malfunctions Placed direct entry credit card orders for parts and accessories Increased service and sales by offering customers local authorized service centers and dealers for repairs and purchasesEDUCATIONBooker T. Washington High SchoolDiploma |
