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RESUMEVeronica L. Brown; Property/Regional Manager/DirectorCleveland, Ohio Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLE MobileThe University of Toledo, completed Street Address  credit hours Paralegal/Business AdministrationCPM certified Public Housing Manager (Nan Mckay & Associates Inc. Exam) Street Address
Diverse portfolio experience HCV, Section 8, 236 Tax Credit, OFHA, HUD, Cooperative Housing, Market, Project basedARM trained, Compliance certification, REAC, MORS, TRACS Submission, SAVE, EIV, Fair Housing, Adult Group Home & Assisted Living ODH policy & Procedure, OSHAProficient in various software programs i.e. Yardi, Onesite, Cams, CBIS, Emphysis Elite, Rent Caf, Sphyrexx, KNOCK, Avid Xchange, Word, Windows, ExcelOverall abilities include personnel direct support supervision (union & non-union), Middle management empowerment skills & training, basic accounting & data analysis, budgeting, procurement, conflict resolution, customer service, eviction processing, hearing panel grievances, maximizing NOI, fraud investigation, REAC 90% scoring, MOI, maintaining Curb appeal, inspections, waitlists, lease enforcement, Lease up & occupancyWORK EXPERIENCECommunity Manager6-26-22 to present Odin Management LLC- Grandview Pointe Apartments- 1939 Green Rd.Cleveland, Ohio 44121 PHONE NUMBER AVAILABLEManage all aspects of leasing, marketing and maintenance of 310 unit, market rate community consisting of 3 buildings, financial performance, budgeting, accounts payable utilizing Avid Xchange & Yardi, rent collection/posting, recruitment, development, training of staff (10-11), inspection of units and property grounds, maintain electronic records, lease renewals, resident conflict resolution, Lease enforcement, eviction processing, oversee multiple projects.Area Property Manager12-20-19 to 6-26-22 Vesta Corporation- Rainbow Terrace, 7310 Carson Ave. Cleveland, OH.Implementation of policy & procedures, Financial reporting, bad debt write -off, review Certifications, EIV, Supervision of direct support staff, training, development, disciplinary action, Paylocity time maintenance/approval, conflict resolution, REAC/MORS, inspections, coordination of all aspects of community operations, maximizing cash flow, establishing positive working environment, minimized delinquencies,Veronica Brown ResumeProperty Manager2-2019 to 12-2019 Windsor Realty Management-Canterbury Court, 14064 Lorain Ave. Clev. OhOperated daily tasks of 120- unit market rate property, Supervise direct supports, leasing, processed rents utilizing Skyline software, scheduled contractors, record retention, lease enforcement, resident dispute resolution, processed move-ins/outs, unit inspections, HCV,Property Manager4-2016 to 10-2018 ABC (Able Bishop Clark) Mgt. -New Community Place,7820 Woodland AveMaintained 90% occupancy for 140, multi-family, project based Section 8/Tax Credit community with waitlist, in addition to leasing 14 market rent townhomes, and a dozen owned single family homes w/association BOD, processed separate entity rents,, applications, certification & marketing, background screening, EIV reports/compliance, outreach, staff supervision,MOR, REAC, utilized Onesite softwareProperty Manager3/2013 to 2/2016 K & D Management- Spring Hill Villa/Jennings Commons, 4330 Jennings RdMaintained daily operations of a 200 unit, Senior high- rise, Section 8 building and a 50 unit, multi-family Section 8 complex, rent collection, maintained waitlists, processed evictions, supervised staff including Resident Services, used Yardi software, Accounts payable, REAC, MORS, curb appeal, conflict resolution, EIVProperty Manager12/2007 to 7/2010 Lucas Metropolitan Housing Authority- Brand Whitlock/Albertus BrownAdministration of 400 unit multi-family HUD project based Section 8 site sprawling 11 acres, utilizing Emphasis Elite software, supervised union staff, 10 stipend resident direct supports, monitored and analyzed budget, EIV, REAC, housekeeping inspections, resident mediation, procurement, accounts receivable/payable, leasing, waitlist maintenance, worked with resident services coordinator, resident relocation, property demolishedREFERENCES AVAILABLE UPON REQUEST