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Click here or scroll down to respond to this candidateFlorida Antwanette Davis Fort LauderdaleCashierLauderdale Lakes, FL Street Address
EMAIL AVAILABLE#readytoworkAuthorized to work in the US for any employerWork ExperienceFront Desk ReceptionistHealthcare Services Group - Fort Lauderdale, FLMarch 2016 to PresentAnswer telephone calls on a daily basis to make reservations for guests and co-op owners at the resort Assist in check-in and check-out for hotel guests Complete a full night audit in the Room Master system at the end of every business day Show rooms to new interested guests Diligently file all paperwork into specified folders to retrieve information in a timely manner Provide detailed information on the surrounding area for guests to make arrangements Helped train new employeesPre qualifierHealth insurance - Lauderdale Lakes, FLJanuary 2017 to May 2019Antwanette DavisFort Lauderdale, Florida please contact me at PHONE NUMBER AVAILABLE CUSTOMER SERVICE PROFESSIONALHighly motivated and disciplined professional possessing a blended diverse skill set with a proven track record to function in a variety of ways and is adept at bridging gaps to accomplish organizational interest. Strong customer relations experience that is transferrable to serve in a position requiring interpersonal skills, accountability and positive public representation. Solid ability to effectively present information in one-on-one and small group settings. Exceptional ability to effectively multi-task several intricate assignments with tight deadlines. Strong ability to establish successful working relationships both internally and externally. Excellent organization and coordinating skills, and ability to analyze and problem solve efficiently. KEY AREAS OF ACHIEVEMENTS Adept at inspiring confidence, calmness under pressure, with accountability, credibility and authenticity. Excel in fast paced environment, working well with a team or independently to achieve production goals and consistently exceed quota. -Commended by supervisor for flexibility in changing work hours when asked and filling in for absent employees.AREAS OF EXPERTISECUSTOMER SERVICE REPRESENTATIVEInteract with customers to provide information in response regarding products and services and to handle and resolve complaints. Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Keep records of customers interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Confer with customers via telephone or in person to provide information regarding products or services, taking or entering orders, cancelling accounts, or obtaining details of complaints.CASHIERReceive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May be required to process credit or debit transactions and validate checks. Receive payment by cash, credit cards, check, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving customer complaints. Establish or identify prices of goods, services or admission while tabulating bills using calculators, cash registers, or optical price scanners.CREW MEMBERAssist others when needed while demonstrating consideration for proper procedures. Ensure that delivery of services or of the highest level of customer service relations while adhering to company policies and procedures. Perform all assigned tasks & procedures efficiently and in a timely manner. Follow critical standard for raw and finished product quality, service speed, cleanliness, and sanitation. Adhere to restaurant performance standards for crew stations and as per shift manager directions. Follow directions for the implementation of new products and procedures. PROFESSIONAL WORK EXPERIENCE. Health insurance qualifier 01/2016 -05/2019 commercial blvd Fort Lauderdale FloridaCashier, Hooks, Lauderdale Lakes, Florida 04/2014-09/2016 Crew Member, Dunkin Donuts, Fort Lauderdale, Florida 02/2015-07/2016 Customer Service Representative (Intern), Mckines Consultation, LLC, Fort Lauderdale, Florida 12/2014-02/2015ACADEMIC QUALIFICATIONSStranahan Senior High School High School DiplomaFort Lauderdale, Florida ADDITIONAL RELATIVE WORK EXPERIENCEOperate office machines, such as photocopiers and scanners, facsimile machines, and persona l computers. Deliver messages and run errands. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages or scheduling appointments. Greet persons entering establishment, determining nature and purpose of visit, and direct or escort them to specific destinations.Crew MemberHooks - Fort Lauderdale, FLFebruary 2015 to July 2016Customer Service Representative (Intern)Mckine's Consultation, LLC - Fort Lauderdale, FLDecember 2014 to February 2015EducationHigh school diploma or GEDStranahan Senior High SchoolSkills billing (4 years) cash (7 years) Cashier (7 years) Cashiering (7 years) credit (3 years) Credit card (3 years) credit cards (6 years) Customer service (7 years) Customer service representative (4 years) optical (2 years) Receptionist (Less than 1 year) Retail sales (5 years) sanitation. (4 years) telephone (3 years) vouchers (2 years) Food Service (5 years) Team Member (4 years) Fast Food (4 years) Food Prep (5 years) Scheduling Data Entry Filing Microsoft Word Customer Service Skills Inventory Clerical Organizational Skills Outlook Order Entry Office Administration Multi-line Phone Systems Guest Services Cash Handling Phone Etiquette Accounts Receivable QuickBooks Medical Office Experience Shift ManagementAdditional InformationAREAS OF EXPERTISECUSTOMER SERVICE REPRESENTATIVEInteract with customers to provide information in response regarding products and services and to handle and resolvecomplaints.* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.* Keep records of customers' interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.* Confer with customers via telephone or in person to provide information regarding products or services, taking or entering orders, cancelling accounts, or obtaining details of complaints.CASHIERReceive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers,or related equipment. May be required to process credit or debit transactions and validate checks.* Receive payment by cash, credit cards, check, vouchers, or automatic debits.* Issue receipts, refunds, credits, or change due to customers.* Assist customers by providing information and resolving customer complaints.* Establish or identify prices of goods, services or admission while tabulating bills using calculators, cash registers, or optical price scanners.CREW MEMBERAssist others when needed while demonstrating consideration for proper procedures. Ensure that delivery of services or ofthe highest level of customer service relations while adhering to company policies and procedures. Perform all assignedtasks & procedures efficiently and in a timely manner.* Follow critical standard for raw and finished product quality, service speed, cleanliness, and sanitation.* Adhere to restaurant performance standards for crew stations and as per shift manager directions.* Follow directions for the implementation of new products and procedures. |
