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Click here or scroll down to respond to this candidateCandidate's Name
Street Address E Glades Drive, Myrtle Beach, SC PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveTo obtain a challenging opportunity within the Information Technology industry that allows use of my experience to bring value and further expand my knowledgeExperienceSystem Administration - Technical Support AnalystConway Middle School, Conway, SC2015 2022Scope of responsible includes technical support for an organization of 600+ (90 Direct Staff and 567 Students). Device/equipment support base of over 700 Dell Laptops, Desktops, iPads, printers and related peripherals; set-up, diagnose and troubleshoot various device issues to keep them operational. Includes desktops, laptops, overhead projectors, mounted projectors, smartboards, printers, monitors, etc.Routinely collaborate with the schools administrative team (Vice Principal, Teachers, and Principal) keeping abreast of all IT-related changes and/or deadlines.Plan/schedule system maintenance during off-peak time when possible to minimize downtime impact to staff productivity.Work closely with the Horry County Schools District Office IT Department for escalations, special ad-hoc programs (summer school, patching of Operation Systems for direct and indirect scope of responsibility within district.Charged with technology customization / functionality set-up for mass assemblies, special events, etc., as required.Solid knowledge base of Chrome OS, Windows 10 and iOS as related to lifecycle replacement. (Year over Year School district has Hardware replacement or decommission.)Information Technology Support SpecialistSoutheast Pet Human ResourcesAustell, GA 301682022-2023I started as help desk support, answering phone calls and I would remote into clients machines to fix various issues. Such as email concerns, printer issues, virus removal, machine cleanup and would ever it take to get the job done. After four months I got promoted to remote office specialist and that promotion meant I was now responsible for making sure all the calls were answered and the issues solved within a timely manner. Before I was let go due to downsizing the technology department, the company said they had plans to start getting me in the field.EducationAssociates Degree in Applied Science - Computer TechnologyHorry-Georgetown Technical College, Conway, SCMay 8th, 2014Related course work included Project Management with an emphasis on Computer Networking.Hands-on training - configuring routers/switches and dual booting operating systems.Certificate in residential Heating, Ventilation and Air ConditioningHorry-Georgetown Technical College, Conway, SCMay 12th, 2005Professional Skills/AbilitiesCisco configurationVOIPSystem Security ExperienceMicrosoft Windows 7, 8, and 10 Operating SystemsWindows Server 2016 R2User Account ManagementMicrosoft Office Suite to include Word, Excel, PowerPoint, and AccessSmartboard knowledgeNode imagingManaged Apple devicesGoogle Suite & Managed Google DrivesTroubleshooting Android and Apple mobile devicesAbility to multitask and meet demands both scheduled and un-scheduledEffective communication (verbal, written, etc.)ReferencesAvailable Upon Request |
