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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Charlotte, NC Street Address
SummaryI'm a people personvery outgoing and a team player. I am a fast learner and try my best to go above and beyond to make my client/ customer happy. I have several years experience working in customer service when I was in banking. I look forward to working with your company in the future.SkillsBookkeepingCash ManagementDatabase EntryFile MaintenanceAdministrative SupportQuality ControlProficient in [Type] TechnologyFine CollectionDatabase ManagementCash HandlingCustomer SatisfactionProcessing MailRelationship BuildingHandling PaymentsSales ExpertiseBilling and CodingPeer RelationshipsMail SortingMail ProcessingOperations SupportMail HandlingVerbal and Writing CommunicationAdministrative TasksTelephone EtiquetteScanning and CopyingSupply TrackingSchedule and Calendar ManagementQuality ManagementExperienceLowes Foods Pittsboro, NCGeneral Merchandise HBC/Box Car Clerk08/2023 - CurrentOrganized and maintained filing systems for confidential documents.Assisted customers with inquiries and complaints in a professional manner.Processed payments, refunds, and exchanges accurately and efficiently.Answered phones in a courteous manner while providing excellent customer service.Processed customer orders promptly and accurately.Operated cash register to process cash, check, and credit card transactions.Greeted visitors in a friendly and professional manner while directing them appropriately.Communicated with customers and employees to answer questions or explain information.CooperClean Pittsboro, NCOwner/Operator01/2010 - CurrentDeveloped business plan and budget to maximize profitability.Analyzed market trends and customer feedback to identify opportunities for growth.Managed daily operations of the business, including staff, sales, inventory, and accounting.Oversaw hiring process for new employees, from recruiting to onboarding training.Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.Observed safety protocols and driving laws to maximize road and personnel safety.Delivered excellent customer service to clients and fellow employees.Kept detailed records and driver's logs required for compliance with regulations and corporate policies.Prepared staff work schedules and assigned team members to specific duties.Delegated work to staff, setting priorities and goals.CCB/SunTrust Carrboro, NCFinancial Service Representative01/2001 - 06/2009Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Understood and followed oral and written directions.Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.Identified needs of customers promptly and efficiently.Assisted with customer requests and answered questions to improve satisfaction.Maintained updated knowledge through continuing education and advanced training.Provided excellent service and attention to customers when face-to-face or through phone conversations.Approached customers and engaged in conversation through use of effective interpersonal and people skills.Displayed strong telephone etiquette, effectively handling difficult calls.Exceeded customer satisfaction by finding creative solutions to problems.Education and TrainingNorthwood High School Pittsboro, NCHigh School Diploma06/1991 |
