Candidate Information Title Customer Service Representative Target Location US-NC-Durham Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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SHARESELLANOEMAIL AVAILABLEPHONE NUMBER AVAILABLEDurham, NC Street Address
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.PROFESSIONAL SUMMARYACCOMPLISHMENTSConsistently achieve deadlines and optimize workflow through efficient team collaboration.Team Nurse - Certified Nursing AssistantDanville, VA  01/2012 - 04/2018HGS Healthcare Specialist - Healthcare SpecialistDurham, NC  01/2020 - 08/2022Alorica - Customer Service SpecialistGreensboro, NC  08/2022 - 08/2023WORK HISTORYAnswered call lights and supported patient comfort and safety by adjusting bed rails and equipment.Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.Checked patient vitals such as temperature, blood pressure, and blood sugar levels.Assisted with feeding and monitored intake to help patients achieve nutritional objectives.Completed screening questions with patients following CDC guidelines.Managed situations in compliance with legal requirements and with minimal risk to patient and institution. Upheld correct protocols for infection prevention and control Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.Took payment information and other pertinent information such as addresses and phone numbers to place orders.Achieved high satisfaction rating through proactive one-call resolutions of customer issues.SKILLS Medical Screening Health EducationHigh call volumes customerservices specialistDurham Technical CommunityCollegeDurham, NC  06/2019High School DiplomaECPI UniversityRaleigh, NC  05/2020Associate of Applied Science:Cerified Medical AssistantIBMC College - Fort CollinsFort Collins, CO  03/2022Associate of Arts: Medical BillingAnd CodeEDUCATION 4.0 GPA 4.0 GPACERTIFICATIONS First Aid/CPR Certified CMA - Certified Medical AssistantMedical Billing and CodeSpecialist HHA - Home Health Aide PCA - Personal Care Aide