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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY OF QUALIFICATIONSInformation Technology Professional with experience as a Business Systems Analyst - Manager, ITS Technical & Programmer Analyst, Business Analyst & Project Manager. Strong organizational, communication, supervisory and team skills. Broad knowledge and experience in information systems, business, retail/consumer sales, call center and customer service. Expert in the implementation of software and hardware solutions. Proactive approach to technical, customer and business issues, analyzes and identifies problems and delivers effective solutions. Expertise in the research, development, implementation, developing testing scenarios, test execution defect tracking, and backup/recovery processes of software and hardware solutions. Thrives best in fast paced changing technical and business environments. Highly respected by peers, clients, and managers for technical knowledge and skills as well as professionalism. Thoroughly experienced in logistics, shipping, receiving and internal and vendor planning as it pertains as well.PROFESSIONAL SKILLS and ACHIEVEMENTSBusiness Analysis/Customer Service/ManagementManaged Customer Databases and provided all data reporting requirements & requestsAnalyzed and designed current reporting, databases, and daily business processes to improve functionality, provide history and trending capabilities, as well as reduce manual data manipulation by end usersWorked with internal/external programmers as required to produce reporting tools and/or reportsDeveloped and enhanced programs, which create data extracts/reports for Marketing, Real Estate, Circulation, Media communications, internal and externalDeveloped moderately complex web applications utilizing SQL data sourcesDeveloped multiple modular objects and messaging interface between objects to create software packagesInterpreted and maintained simple conceptual logical and physical modelsDemonstrated understanding of software development lifecycle and development methods to resolve complex design issuesWorked with internal/external programmers as required to produce reporting tools and/or reports.Developed and enhanced programs, which create data extracts for provider directories used for Marketing, Medical Department and Member Provider Services and posted to company web sitePerformed data analysis and reporting in support of acquisitions, market expansions and other corporate strategic initiativesDeveloped complete data extracts for approved communications to providersEnhanced management reporting by development and maintenance of database tools designed to track workflow and streamline processes; oversight of internal department Intranet site contentProvided advanced assistance to internal and external customers of provider dataIdentified and implemented operational improvements to include automation where possibleAssisted in the design, development, testing, and implementation of HHC (handheld computer) hardware and software enhancement projectsSupported, managed, and trained all field support staff and users of Norand/Intermec hand held computers and printers.Managed Call Center, which provided level 1 and 2 technical support for handheld computers and MMA (CRM) software/hardware, telecommunications issuesManaged all users and staff using Cognos BI products and served as the Cognos Administrator/Project Manager/Developer - installed, structured, trained and developed analysis/ad hoc reports using Cognos BI reporting solutionsSupervised QA (quality assurance) and user acceptance testing/training for all locations. (All HHC related products - CRM package, telecommunications, Cognos reports/software, training documentation, etc.)Provided level 1 and 2 technical customer support via the call center for 5,400 DSD routesCompany representative with vendors, DSD routes, and other internal departments located throughout the countryServed as Project Coordinator; implemented rollouts, testing, and troubleshooting for HHC software and hardware enhancements and updatesCoordinated communication efforts between consultants, outside vendors, and our internal groups, which reduced project hours and costs associatedDesignated Microsoft Office expert for all locations, local and remote, providing support to both technical and non-technical executives, sales and marketingDeveloped and utilized Access databases and Excel data for reportingExperienced with very detailed and comprehensive Project Methodology tools used by SLBGReviewed presentations by outside vendors; presented projects and data to executive management and other team membersResolved systems issues, requiring working closely with programmers, vendors, users, etc.Heavy data research and review, manipulation of data in test and live environments to provide solutionsAssembled desktop computers and supported desktop users (HELP Desk function)Retail Analysis, Supervision and SupportProduced and reviewed store reports to evaluate and analyze performance regarding personnel, revenue, consumer goods, and procedural practicesIdentified procedures and/or issues, gather data and user input, determine course of action, and present to management for review and approvalSupervised team members and coordinated with other supervisors and executives to ensure smooth day-to-day functionsDelegated responsibilities and covered store needs as requiredStrong customer service and interpersonal skills required dailyWORK HISTORYOffice Administrator/Payroll ManagerBetter Care Family Homes, Suffolk, Virginia 2021 to 2023Front Desk Agent/Night AuditorMotel 6, Pensacola, Florida 2016 to 2021Customer Service/Cashier/ReturnsHome Depot, Williamsburg, Virginia 2014 to 2015Data Programmer Analyst Pilot Direct & Circulation DepartmentsVirginia Pilot, Norfolk, Virginia 2011 (Department Layoff)Business Analyst/Technical Reporting Analyst/IT Programmer AnalystAmerigroup Corporation, Virginia Beach, Virginia 2005 to 2009Homemaker 2003 to 2005Analyst/Team LeadTarget, O'Fallon, Missouri 2003Business Systems AnalystSara Lee Bakery Group, St. Louis, Missouri 2002 to 2003Systems Business Analyst/Project Manager (Mgmt Position)Sara Lee Fresh, Vernon, California 1998 to 2002PROFESSIONAL TECHNOLOGY CERTIFICATIONS and TECHNICAL EXPERTISEMSRS - Microsoft Reporting ServicesCOGNOS Administration, Impromptu Advanced Reporting, Powerplay, Transformer 2002Microsoft Office SuiteFACETSCRM PackagesSDLC (Full Development)ADP |
