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Click here or scroll down to respond to this candidateCandidate's Name
Tampa, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer Services Representative with more than 24+ years of experience. Computer knowledge with Microsoft Word and Data Entry. Strong ability to multitask and work under pressure. Compassion to help others and to resolve any issues on a first time contact. Ability to adapt to any changes and procedures without needing supervision.Authorized to work in the US for any employer Proficient in MS Office (Word, Excel and Outlook). General SAP Knowledge Excellent verbal and written communication skills Effective analytical, critical thinking, time management, teamwork, and organizational skills Detailed oriented; strong problem solving skills. Work ExperienceDelivery DriverAmazon Flex - Tampa, FLNovember 2019 to PresentDelivery Driver for Amazon same day packages to customers. Deliver within stringent timelines set by Amazon in a fast and efficient way. Content ModeratorCognizant Technology Solutions - Tampa, FLOctober 2017 to November 2019Responsible for removing graphic or inappropriate content from Facebook & Instagram that is not suitable for viewing per Fb guidelines and Regulations.Member Service RepresentativeSimply Healthcare Plans - Tampa, FLNovember 2013 to September 2017Document each call with relevant information Check status of authorizations Provide benefit information Assisted with medication questions/inquiries/Prior Authorizations Assisted with transportation complaints/scheduling CRM systems and practicesCustomer Service RepresentativeVerizonJanuary 2011 to September 2013Assisted with billing questions/Plan Changes/Data explanation Provide information on products and services TOP 100 CSR/1 Time 25 Most Improved Update account information Minor technical support Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Sales/Customer RepresentativeADT Security Services - Tampa, FLApril 2010 to July 2011One of 3 Top Salesperson Provided product information for ADT Security System Set up accounts for installations Conducted outbound/inbound to generate revenue by selling products High Call Volume Efficient Produce sales leads Reach personal/customer service team sales targets and call handling quotas Customer Service RepresentativeBlue Cross Blue Shield - FloridaJuly 2007 to November 2009Provide benefit information over the phone and in officePlaced orders/Cancel AccountsCoordinate any complaints received and followed upDocument every interaction with pertinent informationAssisted with any billing questions/Collect Deposits or payments/Provided claim infoForwarded all Grievances to the correct department to be processedReview insurance policy terms to determine whether a particular loss is covered by insurance EducationDiploma in EMTLearey Technical Center - Tampa, FL, USApril 2005High School DiplomaKing High SchoolJune 1984Skills Outbound Sales Inside sales Technical support Upselling Delivery Driver Experience Telemarketing B2B Cold Calling Insurance Verification SAP Salesforce CRM Software Outside Sales Procurement B2B Sales |
