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EMAIL AVAILABLE PHONE NUMBER AVAILABLE; (V), PHONE NUMBER AVAILABLE; texts, mobileHere goes five-ten minutes youll never get back and I appreciate you - for being willing to continue. Lets cut to the chase: Still only 62 years young, I bring professional experience loving and taking care of people spanning; literally six decades, the 1970s forward. Further, I am a competition-trained Communications Professional / Customer Service Engineer - the result of being entrusted to produce hundreds of thousands of orders for service, the majority working to satisfy New Yorks Best and Brightest. I Love People. Around the qualities Being Present over the phone, I bring to the table, a now FULLY-OPERATIONAL call-center agent handbook / manual / guide and command - adequate to effectively deliver leadership around recruiting, hiring, coaching up and managing teams of shift supervisors charged with maintaining World-Class standards for todays entry-level talent-pool.(Im able to:) easily remain focused; listening to our clients or prospects assertions, requests, demands etc - listening acutely for the details facilitating my putting myself in their perspective(s) - especially in high-stress environments.identify and effectively analyze breakdown, then arriving at an amicable solution ensuring that both the consumers concerns are addressed to complete - while protecting the companys resources and bottom line are both provided for and protected.after my many years living as an adult with a voracious consumer appetite, I am uniquely trained around the distinctions; Customer Service - and can be entrusted to manifest an I (and demonstrate for team members, a We) Love People demeanor in addressing the consumers concerns while ensuring the success of the Enterprise. I have through consistent effort and over time mastered manifesting an I can do it easily attitude.I possess a decent command of the distinction: Computer Science. Windows and on Macs - since 1987My most recent (sustained) work was generating an outbound call campaign for City Gates, a Queens, NY manufacturer of custom-made rolling gates, wrought-iron fences and related structural steel adornments. Prospecting across an array of tradespeople, architects and retail establishments, I worked us into the RFP process, creating and updated daily; our marketing flyer / cover-letter sent to the prospects each and every day. Every call was a first contact with a new person Along with the days action, an accurate detailed memorialization needed be maintained - one I created and meticulously curatedProfessional history continuing;then living with a long-time friend, Jonathan Gould - at my present Upper West Side - Manhattan - address, my daily activities loosely revolved around making life easier for him beginning July, 2016 through his passing; November 2019. I worked to clean our apartment, plan meals, shop for groceries, then cook and clean up afterwards. I also perform errand-running duties. He was 71 when he expired, leaving me here to and still am; fighting the landlord for possession of the unitLeased NYC Yellow cabs from Wailing Management September, 2013 through December, 2015. I cruised around the streets of NYC seven days a week, 100-120 hours, 6am-11pm weekdays, less on Saturdays and Sunday. The garage assigned me The Cab, 18 months to completion on an every-day basis.In 2011, I relocated to Manhattan from Florida after residing 15 years in South San Francisco - close to SFO - in the heart of The Bay Area. My first two jobs on returning to NYC were generating outbound call-campaigns on behalf first of National Expediting, Elizabeth NJ - working from home and again; for the local Electrolux vacuum cleaner franchisee on York Avenue on Manhattans Upper East Side. National; in Elizabeth - was operated by another long-time friend: Neil Tannenbaum who identified me as The Best Telephone Agent he ever knew. Hes an obvious reference, more on request.In 2001 and through 2010; I sold Office and Printer supplies - competing against Staples and Office Depot/Office Max while those two were still independent of each other - until Wall Streets; AIG / Bear Sterns / Lehman Brothers-led debacle gutted the equity of hundreds of thousands of investors quickly grew into Too Big to Fail and Government bailouts. The effect on small-cap resellers like myself was cataclysmic and I had to quit, move and relocate in with my father in South Florida . Miraculously, I caught a break and moved back to NYC to share a small apartment with one of my partners from the 1980-1992 days - in the messenger service: A.S.A.P. Messengers Paul Rosenfield.Together with Adam, the three of us: Adam, Steve and Paul (ASAP) we operated A.S.A.P. Messengers, Ltd. continuously for 12 years serving over 10,000 unique clients, produced 300,000 service orders generating over $3,000,000 in billings.Designing every modules conditions of satisfaction, Im most proud of the Manual. The tool we used to streamline empowering new-hires our unique conditions of satisfaction. The dispatcher-on-duty now able to dedicate his attention to production, now, each applicant was coached identically of what was expected of him or her. This process weeded-out the nefarious - and it worked brilliantly! Five fails across 250,000 orders, a 1:50,000 fail rateWithin our messenger service, I also was the key person interacting with Governmental agencies; The NYS Department of Labor, The IRS, conducted our banking and was accountable to grow our business through enrolling new clients as well as win referrals from clients already being satisfied. Those efforts being directly attributable to 80% of all our revenues - a result of maintaining relationships, earning referrals to their associates My accountabilities included pricing all the completed work-orders, aggregating the clients batches and from those, seated in front of my IBM Selectric II Typewriter, typed the billing summations. Then, organizing those by zip-code to make easier for the USPS to next-day deliver the invoices. While it is Adam who earned and deserves high-praise after effectively writing the code automating the entire order-entry and work flow-chart, his software was written to animate a design suite - according to primarily - my vision. Yes, Adam - contributed much more than merely writing out my plan while, what enhancements he added were inspired by the objectives, all a function of my scheme. He made better what he got from me.On a purely political and personal note: people of equal ability deserve equal opportunity and I will stand for and die working to protect this objective. Our American Social Compact - must be redesigned and made to Love and Take Care of all of us - in theory as Lincoln at 1863s Gettysburg Address laid out: All Men are Created Equal and as the Great American; The Rev. Martin Luther King, Jr. affirmed in 1968 I look to a day when people will not be judged by the color of their skin, but by the content of their character. I Love People and will operate mySelf and if entrusted; lead a team of people effectively delivering the highest standards to our most valuable asset: Our Customers.I assert your best use of me being producing a public-facing role where tomorrows leaders can see I Love People in its purest customer service adaptation, that the futures service agents can have the example to improve on. |
