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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEPROFESSIONAL SUMMARYBilingual in English and SpanishAbility to multitask and develop effective interpersonal relationships.Knowledge of principles and processes for providing customer and personal services that includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Strong organizational, detail orientation and follow through skills.Strong communication skills and a desire to make customers happy / Ability to connect with the customer and bring excitement to the call.Strong PC skills to include Internet, Microsoft Windows, and OutlookTechnically proficient in Microsoft Word, Publisher, Excel, Power Point, QuickBooks, Intranet and Med 1 & 2, TRA/MBS System, Practice Fusion, Netproc.TECHNICAL EXPERIENCESoftware/Databases: MS Office, Excel, Microsoft Word, Publisher, Power Point, QuickBooks, Intranet and Med 1 & Med 2, TRA/MBS System, Practice Fusion, Netproc.Operating Systems: MS Windows, Mac OS, Chrome, Androids, Apple IncOthers: Property Management, Customer Services, Healthcare, Call Center, Sales, Medical Billing.PROFESSIONAL EXPERIENCEMulti Choice Management LLC Clermont, FL Aug 2018 PresentWork Order Department ManagerRepresent the company in a professional manner at all the times.Recording and updating details of prospective and existing landlords and tenants into computer database swiftly.Examining properties and informing maintenance staff of issues.Advertising available properties and conducting property tours as part of marketing activities. Gather information about market competition in the area and file.Inspecting properties when tenants take occupation and vacate.Liaising with tenants to provide information and address their complaints and concerns. Diffuse situations with angry tenants, resolve problems and others.Maintaining and storing documentation effectively.Working with residents to define and resolve issues, receiving, recording, scheduling and distributing work orders to the maintenance department or vendors upon customers' requests for service in a timely mannerConnect utilities for all vacant propertiesAccepting rent payments, security deposits and other applicable fees.Daily communication over the phone and via email with tenants, owners, vendors and management.Balmoral Resort Florida - Haines City, FL Jul 2018 Dec 2018Front Desks Agent Assistant Part TimeGreet guests with a welcoming smile and friendly demeanor.Make and confirm reservations, perform all guest check-in and check-out procedures, Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other feesAnswer phones and direct calls to appropriate personnel, inform guests of hotel amenities and offerings, Be informed and up-to-date on all types of room accommodation and availabilityCommunicate with housekeeping, room service and security staff as necessary, resolve customer complaints and problems calmly and effectively, notify management of any serious issues that you cannot resolveHILTON GRAND VACATION - Orlando, FL Dec 2017 Jun 2018Customer Care Agent - Call CenterReceived call from guest requesting to arrange dates to their open-dated package. Assisted guests with inquiries relating to the package they have already purchased and information regarding their upcoming vacation.Provided complete and accurate information to guests on every telephone call. Handled situations with dissatisfied guests.Received calls from guests responding to direct mail, e-mail, and web advertising to sell dated and open-dated vacation packages.Took name and phone number of every guest that makes an inbound call and enter that information into the RCC system.SAN PATRICIO MEDFLIX - Guaynabo, PR 2013 2017Medical Receptionist - Customer ServiceProvided daily communication, clerical duties, and general administrative support with customer service. Answered telephones, provided information and took messages.Worked with medical orders, authorizations, medical abbreviations and medical appointments.Did follow up on authorizations of the medical insurance of every patient, investigations on any outstanding authorizations, utilized ICD 9/10 and CPT codes.Worked in the call center area but the center make different types of studies like MRI, MRA, CT, Nuclear Medicine, Spect-CT, and Da Tscan.Worked with all Health Insurance Plan like Humana, MMM, MCA, MCA, Aetna, Cigna, Blue Cross and Blue Shield.EDUCATIONAssistant Administration with Medical Billing Associated DegreeLiceo de Arte Comercio y Diseo - Caguas, PR, 2007 2008Computer Information Systems Bachelors degreeUniversity of Turabo - Gurabo, PR, US, 1996 2000Casino Training School - Caguas, PR, 2000 |
