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Title Customer Service Account Manager
Target Location US-RI-Providence
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Cranston, RI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceSr. Account ManagerLIFETOUCH/SHUTTERFLY - Cranston, RISeptember 2021 to October 2022Was in charge of setting up/managing school accounts and setting up their photo days and helping to make their experience a satisfactory one. I also work with league sports as well as underclass accounts as well.Answering phone calls with questions and helping Customer service with their load. Data AnalystTarnell Company - Providence, RIJune 2018 to October 2019 Proficient typing and transcription, as well as some accounting skills, Communication (written and verbal) skills with coworkers as well as Clientele. Organisational and time management abilities including Analyzing and filing reports as needed. Accuracy and attention to detail. Proficient in Multi-tasking.Claims AnalystCOMSEARCH - Warren, RIFebruary 2015 to June 2018Data entry, as well as communicating with customers and Agents about their Auto claims. Analyzing Auto damages and communicating with Body Shops and Mechanics and or Technicians regarding that damage. Sales AgentNational Agents Alliance - Barrington, RIFebruary 2015 to June 2015Determine customers' financial services needs and prepare proposals to sell services that address these needs. Contact prospective customers to present information and explain available services. Prepare forms or agreements to complete sales. Interview clients to determine clients' assets, liabilities, cash flow, insurance coverage, tax status, or financial objectives.Home MakerA Caring Experience - Providence, RIAugust 2014 to December 2014ResponsibilitiesCaring For My patientCNA/CaregiverSt Judes Home Care - Cranston, RIMay 2008 to August 2014Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager. Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care. Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert. Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine. Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets. Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship. Direct patients in simple prescribed exercises or in the use of braces or artificial limbs. Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness. Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.Sr. Loan OfficerAmerifi Mortgage - Johnston, RIOctober 2005 to February 2008Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information. Meet with applicants to obtain information for loan applications and to answer questions about the process. Explain to customers the different types of loans and credit options that are available, as well as the terms of those services. Review loan agreements to ensure that they are complete and accurate according to policy. Approve loans within specified limits, and refer loan applications outside those limits to management for approval. Stay abreast of new types of loans and other financial services and products to better meet customers' needs. Work with clients to identify their financial goals and to find ways of reaching those goals. Interview, hire, and train new employees.Customer ServiceWalmart - Seekonk, MAApril 2004 to December 2004Greet customers and ascertain what each customer wants or needs. Compute sales prices, total purchases and receive and process cash or credit payment. Place special orders or call other stores to find desired items. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables. Help customers try on or fit merchandise. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Bag or package purchases, and wrap gifts.EducationHigh School DiplomaEast Providence High School - East Providence, RIJune 1990Skills Life Licenced (1 year) Excel Powerpoint MS Office Microsoft Office Business Intelligence Infant Care Loan Officer Experience Business Analysis Financial Services Data entry Office experience English Customer service Credit Analysis Proposal Writing UnderwritingAssessmentsCustomer service  ProficientJuly 2021Identifying and resolving common customer issuesFull results: ProficientData entry: Attention to detail  CompletedSeptember 2021Maintaining data integrity by detecting errorsFull results: CompletedCustomer focus & orientation  ProficientJuly 2021Responding to customer situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional Information I Obtained a Licence as A Producer of Life Insurance in June of 2015 Proficient with Use and Applications of the Personal Computer and Microsoft Word Excellent Customer Service Skills Strong Negotiation and Interpersonal Skills

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