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Click here or scroll down to respond to this candidateAllegis Group/ AmgenCandidate's Name
Professional Customer Care AdvocateFestus, MO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESeeking a position that will allow me to provide my excellent customer service skills as well as professionalism. Dedicated to problem solving and using all resources to provide a resolution on the first call. Empathetic, patient, able to build repore to establish long term relationships. Extremely dedicated to go beyond the scope of service to execute resolution and provide an excellent customer experience.Authorized to work in the US for any employerWork ExperienceConnext Member Global Support Solutions Associate - Marion, WI October 2022 Assist UHC (United Health Care) members with account updates, benefit information, OTC balance.Replace OTC Ucards or activate if needed. Place online orders, track orders, delivery status. Process utility payments and or add utility providers. Assist with in store troubleshooting and purchasing. Esculate members to Tier 2 department for further assistance or correct departments pertaining to issue to establish resolution.Created ticket in ticketing system for issues that needed esculation. Accessed database for information and procedures.Documented all calls accordingly.Customer Support Specialist phone/chat/emailTactical USA, INC - Boston, MAJanuary 2021 to December 2021 Assisted members with verifying orders, placing orders, tracking orders, order replacements, refunds and membership information. Provided first call resolution for customers or esculated issues to the appropriate department to resolve inquiries not conducted by the team. Supported agent/customer relationships; while maintaining each agency's brand. Maintained accurate data in appropriate systems to reflect account activity. Tracked and captured information and data per department guidelines. Adhered to standard operating procedures and consistently utilizes resources provided. Stay updated and properly execute upon newsflashes, new workflows, and processes. Data Entry position,Entered patient enrollment applications and Insurance financial information for processing team. Processed up to 12-14 Faxes per hour depending on document amount. Full time W@H position. Temporary position:06-2023 to 10-2023 Upheld our customer care standards by achieving individual goals on average handle time, after call work, quality, adherence.Qualifications: Previous experience in IT, customer service, or other related fields Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanorQualificationsExperienceData-driven with a commitment to the following of process Quantitative skills including proficiency with Browsers, Updates, Internet Adept at data analyses and turning them into actionable insights Resourcefulness with the ability to parse internal documentation Excited to join a fast-paced environment and have excellent time management skills Ability to multitask and prioritize workstreamsAttention to data accuracy and detailDemonstrated intellectual curiosityProvided Strong relationship management skillsSelf-starter with the ability to manage multiple projects at once A passion for delivering measurable Customer Success High Volume, High energy Technology background, tech-savvy Excellent Communications skills CRM Experience Salesforce VoIP, Citrix, VPN, Oracle, Cisco, VMware, Checkpoint, Microsoft Teams, Skype, Discord, Slack, Cisco Web-Ex, Zoom, GoToMeeting, Ring Central,Customer Service associate (sales floor)MERS Goodwill Retail Store - Festus, MOFebruary 2018 to March 2020Assisted customers in Home decor section, answered questions about products, verified pricing, rotate stock, add inventory, upsell products for additional revenue. Kept department clean and free of clutter. Pulled outdated stock weekly, assisted associates in other departments when needed. Customer support specialistComast Communications - Festus, MOApril 2016 to September 2019Assisted customers and clients via (VoIP system) call on account login issues, password resets, connection issues, equipment settings and replacements WiFi, DNS configurations, browser settings and updates, transactions, and payments, account updates, upgrades and services, and general account questions. This was a work-at-home position using the Avaya system(VoIP). Navigated and multitasked tabs with up to 8 programs. Multitask databases with ease.EducationAA in CommunicationsDesoto High School, Craven Community College, Jefferson College - Havelock, NC April 1987 to September 2004Skills avaya (3 years), invoices (10+ years), Shipping (8 years), Shipping and receivin 2 year), UPS (Less than 1 year), Customer Service, Customer Care (10+ years), CSR (10+ years), Customer Support(10+ years) Assessments Customer Service Skills (10+ years) Highly Proficient January 2019 Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/h-y8- yjkhta3tj1g Written Communication Familiar January 2019 Measures a candidate's ability to convey written information using proper grammar rules. Full results: https://share.indeedassessments.com/share_assignment/ jox0q55sqrgxgwoj Verbal Communication Familiar January 2019 Measures a candidate's ability to effectively convey information when speaking. Full results: https://share.indeedassessments.com/share_assignment/qjdtpbnac4ocycdp Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Shipping and receiving exp, Tracking UPS/FED EX/ USPS, Tracking numbers and invoices, computers Win XP, Vista, Win 7 Win 10, Avaya ( Voip ) Troubleshooting, Browser Issues, Navigating multiple open windows. Account lock outs, Payment adj, Sales and recommendations. Website design and editing, data entry and processing. (10+ years) LINKS http://theoutdoorsartgallery.yolasite.com Computer Networking Active Directory Operating Systems Technical Support Technical Support Customer Service Help Desk VMWare LAN DNS Network Support Time management Documentation review Administrative experience Typing Troubleshooting TCP/IP Microsoft Windows Server Citrix Medical records Data collection Software troubleshooting Salesforce Desktop support IT support Analysis skills Search engines Telemarketing Case management Relationship management Kitchen experience Google Docs CRM software Fundraising Account management Negotiation VPN DHCP Microsoft Exchange Lead generation Teaching Clerical experience Packaging Order management system CSS Live chat Manufacturing Facebook Advertising Quality control ResearchCertifications and LicensesCustomer service essentialsApril 2017 to PresentSkillright Certificate through program on careerbuilder.com for customer service essentials training. Food Handler CertificationAssessmentsCall center customer service ProficientDecember 2021Demonstrating customer service skills in a call center setting Full results: ProficientWork style: Reliability CompletedAugust 2021Tendency to be reliable, dependable, and act with integrity at work Full results: CompletedCustomer focus & orientation ProficientJune 2018Measures a candidate's ability to respond to customer situations with sensitivity. Full results: ProficientSales skills CompletedDecember 2021Influencing and negotiating with customersFull results: CompletedCustomer focus & orientation ProficientAugust 2021Responding to customer situations with sensitivity Full results: ProficientBookkeeping ProficientNovember 2021Calculating and determining the accuracy of financial data Full results: ProficientRetail Skills: Shelf Stocking ProficientJune 2018Measures a candidate's ability to monitor and track inventory levels of merchandise on store shelves to maintain supply.Full results: ProficientCustomer service ProficientJune 2020Identifying and resolving common customer issuesFull results: ProficientWork motivation ProficientFebruary 2021Level of motivation and discipline applied toward work Full results: ProficientSupervisory skills: Motivating & assessing employees Proficient January 2022Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
