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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Brentwood LaneWaukegan, IL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional ProfileCareer background in customer service relations with an outstanding reputation for integrity, productivity, professionalism, and leadership. Possesses an authentic demeanor and effective interpersonal skills with a positive and motivating management style with more than ten years of supervision experience. Highly successful in facilitating cooperative relationships among upper-level management, professional staff, and clientele and interacts well with individuals from diverse cultures and backgrounds.Transitional StrengthsCommunication SkillsCritical Thinking SkillsProblem-SolvingLeadership SkillsClient Service SkillsTime ManagementProfessional Career ExperienceLoss Prevention InvestigatorGreat Lakes Navy Exchange, Great Lakes IL 2012 present (worked part time from 2012 through present)Independently secure two retail locationsMaintain safety of premises, and property, directing and monitoring customers, visitors, and staff to preserve order and protect property.Supervise customer and staff behavior to effectively respond to any infractions.Maintain detailed reports of fraudulent activities, cash discrepancies, suspicious transactions, and illegal or hazardous incidentsDevelop intuitive ability to read the behavior of othersEnsure the highest level of confidentialityGain experience in effectively handling and diffusing tense situationsDevelop skills in dealing with individuals of all typesKnowledge of the ASPECT--Point of Sale Exception Reporting SystemsMaintain security clearance for Common Access Card (CAC) for baseReceived Premier Outstanding Customer Service Reward in 2013Filter Maintenance Supervisor/Site Safety & Health OfficerEnergy Engineering & Consulting Services, LLC (EECS) Swayzee, IN 2012 - 2023Responsible for immediate supervision of the day-to-day onsite installation and safety functions of five EECS employees installing filters at the Great Lakes Naval Base.Inspected work performed by employees to ensure that quality control standards were being maintained.Maintain inventory and order filter inventory of over 100,000 filters installed each year at over 2,500 equipment locations on the base.Ensure that all contractor operations are being conducted safely, conduct safety meetings, and maintain safety records.Provide orientation training at the time of the initial hire of each new employee.DOT Medical CertificationProvide DOT training of employees and maintain DOT records of trucks and employees.Interface with point of contacts from the naval base.Maintain security clearance for Common Access Card (CAC) for baseFilter Maintenance Technician /Assistant Supervisor and Site Safety & Health OfficerInternational Filter Mfg. Company, Litchfield, IL 2002 2012Install over 107,000 filters per year with a crew of five member at the Great Lakes Naval Base.Provide written documentation.Ensure that all contractors operations are being conducted safely, conduct safety meetings, and maintain safety records.Additional Career ExperienceOffice Service Specialist, Unimed Pharmaceuticals Inc., Deerfield, IL 2000-2002Assisted with Accounts Payable DepartmentAudited internal and external reports; providing staff support and efficiency improvementCustomer Service Representative, Fresenius Medical Care, Gurnee, IL 1999-2000Streamlined corrective action when customer disputes occurredCoordinated and maintained data entry of customer ordersStore Manager, Pager Discount Outlet, Zion, IL 1997-1999Facilitated staff meetings and staff training opportunitiesManaged accounts and stored data informationTechnical Skills and EducationOperating Systems-Mac and WindowsSoftware-Microsoft Office: Word, Excel, PowerPoint, Access, SAP (Medical System Related), and Internet; positive in learning and using new applicationsEnergy Engineering & Consulting Services, LLC CertificatesOSHA 30-hour Outreach Training Program Construction-2016 OSHA 30-hour General Industry Outreach Training-2013 OSHA 10-hour General Industry Outreach Training-2013Heartsaver First Aid CPR AED by the American Heart Association 2016DOT Medical Certificate 2018Educational BackgroundOlympia College, Skokie, IL Waukegan High School, Waukegan, ILCertified Massage Therapist High School DiplomaReferences Available upon Request |
