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| | Click here or scroll down to respond to this candidatePROFESSIONAL SUMMARYKnowledgeable and dedicated professionalWORK HISTORYClaims Associate, Street Address /2023 - CurrentState FarmFinancial Service Specialist - Tier 2, Street Address /2022 - 11/2022 NordstromSupervisor, 08/2020 - 03/2022SiriusXM Satellite RadioEDUCATIONMaster of Science, Information Technology, 08/2023 University of Cincinnati - Cincinnati, OH (remote) Master of Science, Criminal Justice, 04/2021University of Cincinnati - Cincinnati, OH (remote) Bachelor of Arts, Sociology, 05/2018Colorado State University - Fort Collins, CONorthglenn, CO 80234PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLSJOEL WAGNER Researches and analyzes complex claims to determine next steps Responded to customer requests, offering excellent support and tailored recommendations to address needsOversaw employee performance to foster achievement of sales and productivity goals Active Listening Computer Skills Data Collection Communication Skills Customer Service Expertise Technical Support |