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Title Business Manager Customer Service
Target Location US-MO-Higginsville
Email Available with paid plan
Phone Available with paid plan
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LLCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Higginsville, MO Street Address
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling CIT, maximizing prots and exceeding customer service expectations. Cash Flow ManagementEmployee ManagementCustomer RetentionPartnership DevelopmentUniversal CDJR Odessa, MOBusiness Manager02/2023 - 10/2023Maintained nancial records, secured approvals, managed CIT Determined customer needs and calculated payment options based on consultative sales process.Used excellent verbal skills to engage customers in conversation and eectively determine needs and requirements.Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.Dave Cross Motors Lee's Summit, MOBusiness Manager09/2022 - 01/2023Maintained nancial records, prepared budgets, and monitored expenditures for multiple departments.Analyzed customer feedback data to generate reports on customer satisfaction levels.Collaborated with other departments within the organization to coordinate project eorts.Oakes Mitsubishi Kansas City, KSBusiness Manager05/2022 - 09/2022Developed and implemented policies and procedures to improve operational eciency.Maintained nancial records, prepared budgets, and monitored expenditures for multiple departments.Managed a team of sta members, providing guidance and direction to ensure successful completion of projects.Blue Springs Ford Blue Springs, MOBusiness Manager05/2013 - 04/2022Sub-prime Finance DirectorPrepared nancial documents.Reviewed and analyzed customer needs.Ensured all customer documents met lender stipulations. Maintained Compliance, CIT and customer follow up. SummarySkillsExperienceEducation and TrainingAssurant Learning Academy Houston, TXF&I07/2023Comply NetCompliance07/2023SWDSF&I Training12/2021David H Hickman High School Columbia, MOHigh School Diploma05/1983

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