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Click here or scroll down to respond to this candidateCandidate's Name
Melbourne, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEFriendly, well organized, and highly motivated individual with over ten years of customer service experience in a variety of work settings. Face to face or over the phone I will serve as a great impression of the company.Authorized to work in the US for any employerWork ExperienceFront Desk/Chiropractic AssistantPelchat Chiropractic Center - Melbourne, FLFebruary 2023 to August 2023 Greet all patients with a smile and ensure excellent customer service for the duration of the appointment. Patient check in and out Listen to and follow up any new voicemails and online appointment requests Enter Insurance information / authorizations/ and patient demographics, scan ID and insurance cards Answer multi line telephones Schedule patients for multiple in office provider Hook patients up to electrical stimulation therapy and apply heating pad during therapy Bring patient to room to be seen by he doctor. Record each patients charges for the correct treatment for the day to ledger via EMR & collect payments based on the correct fee schedule Balance transactions and run financial report at the end of each day. Clean rooms, bathrooms and lobby and run trash each day, making sure the office is ready to see patients at the opening of the next day.Customer Sales AssociateOllie's Bargain Outlet - Melbourne, FLSeptember 2022 to February 2023Handles cash during check out, assists customers with returns and general store inquiries. Assists freight team while unloading delivery trucks, sorting ticketing and merchandising. Stock shelvesCustomer Service AgentPercepta Ford - Melbourne, FLNovember 2021 to July 2022 Interacted with customers through live chat Handled emails, inbound calls, and outbound calls Assisted dealers/ dealership employees with a professional attitude Assisted with technical support, and advised how to navigate various websites Case making and documenting every interaction.Customer Service RepresentativeRADIAL/ADECCO - Melbourne, FLJune 2020 to May 2021Worked for Coach and Kate spade as a customer service representative. Assisted customers with a warm and professional attitude Answered back to back inbound phone calls Assisted customers with questions Kept records of customer complaints Handled billing issues and order inquiries Tracked packages using third party websites or by phone Office Assistant/receptoinistSpace coast property management - Suntree, FL2012 to 2013 answered phones mailed out home owner association letters filed paperwork basic computer workCrew MemberFive Guys Burgers and Fries - West Melbourne, FL2009 to 2012 Food prep cashier line cook open/close store detailed cleaning at end of the day6 Month Internship + 6 months paid.Dr. Egan Chiropractic - Eau Gallie, FL2009 to 2010Office assistant / receptionist Answer phones scheduled appointments check in/out patients take payments file insurance claims laundry (gowns and sheets)EducationDiplomaEau Gallie High School - Melbourne, FL2006 to 2009Skills Customer service cashier food service data entry general office skillsQuick learner team player dependable responsible Food Preparation Typing Front Desk Time management Google Docs Communication skills Medical office experience Computer skillsCertifications and LicensesDriver's LicenseMay 2017 to May 2025AssessmentsCall center customer service ProficientJanuary 2023Demonstrating customer service skills in a call center setting Full results: ProficientCustomer focus & orientation ProficientApril 2021Responding to customer situations with sensitivity Full results: ProficientWritten communication ProficientNovember 2021Best practices for writing, including grammar, style, clarity, and brevity Full results: ProficientAttention to detail ProficientNovember 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCustomer service ProficientJanuary 2023Identifying and resolving common customer issuesFull results: ProficientCustomer focus & orientation ProficientJanuary 2023Responding to customer situations with sensitivity Full results: ProficientWork style: Reliability ProficientOctober 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCall center customer service ProficientApril 2021Demonstrating customer service skills in a call center setting Full results: ProficientAdministrative assistant/receptionist Proficient October 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientRetail customer service ProficientJanuary 2023Responding to customer situations in a retail setting Full results: ProficientData entry: Attention to detail ProficientOctober 2021Maintaining data integrity by detecting errorsFull results: ProficientBasic computer skills ProficientJanuary 2023Performing basic computer operations and troubleshooting common problems Full results: ProficientBookkeeping ProficientJanuary 2023Calculating and determining the accuracy of financial data Full results: ProficientMedical receptionist skills ProficientJanuary 2023Managing physician schedules and maintaining accurate patient records Full results: ProficientMedical terminology ProficientJuly 2023Understanding and using medical terminologyFull results: ProficientWork motivation ProficientNovember 2021Level of motivation and discipline applied toward work Full results: ProficientScheduling ProficientAugust 2022Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: ProficientCustomer service ProficientOctober 2021Identifying and resolving common customer issuesFull results: ProficientAdministrative assistant/receptionist Proficient August 2022Using basic scheduling and organizational skills in an office setting Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
