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Click here or scroll down to respond to this candidateCandidate's Name PHONE NUMBER AVAILABLEStreet Address EMAIL AVAILABLESUMMARY OF QUALIFICATIONSMultilingual (French, Italian, English) and basic language skills in Spanish and GermanCustomer Service Professional with 10+ years of experienceExperienced in high-volume Remote Technical SupportProficient in the use of various software packagesTrained in Cyber Security, Cloud, Networking, Router, SwitchesSkilled in organizing complex projects, defining project priorities, and delegating tasks Experienced in high-volume Remote Technical Support.Microsoft SharePointProficient in Linux System Administration and Windows Server 200810 BASE T, Microsoft AccessLinux distributions - shells, configuration, daemons, firewalls, processes/signals, package managersHTML, DHTML, Java Script, VBScript, Ksh, Bash, CSS, PHP, Perl CGI, MySQL, Oracle, PythonAPIs and data transport and serialization formats SOAP, SMLRPC, REST, XMLAdministration of Solaris 10, Redhat/CentOS and Debian/Ubuntu Operating SystemsIP Address Management and Ethernet ServicesVirtualization technologies KVM, VMWare, OpenStack ArchitectureApplications capable of massaging data from one format to anotherTicketing system managementPROFESSIONAL EXPERIENCEUS Census Bureau Atlanta, GA 2019 to 2020Field Supervisor: Served as a leading source of quality data about foundations, conducts visits and contacting them over the phone to surveys residents, Organizations, homeless shelter, group homes for enumeration. Collecting Information and Federal Register Notices. Supervised more than eight employees while on the field, reviewing their time sheet for approval. Meeting daily with enumerators for team performances and collaboration for success.Diamond Factory Films Production Atlanta, GA 2014 to 2018Business Coordinator: Technically provides support and organize administrative functions for purchasing, billing, reporting and filling, Organized team members and handling logistics required for running the company. Handling employees functions in a business organization and a channeled information between various departments, also responsible for coordinating their activities a day-to-day basis for the growth of the company.ITT Technical Institute Duluth, GA 2014 to 2016Project Manager (Special Project), Analytical and conceptual expertise, planning, documentation, analysis and business management techniques, performed object-oriented analysis, evaluating of profit and risk. Testing, verification and validation techniques. Creation of the Business Requirements Document, administrative and reporting, planning business strategy, develop cases and engineering process. Managed customer relationship and organizational integrity. Resolved issues, managed, tracked and solved problems with the ticketing system.Custom Software DevelopmentDatabase Design (RDBMS)Systems EngineeringSystem Migrations/IntegrationsEnterprise-wide ImplementationsRequirements AnalysisROI AnalysisCosting & BudgetingProject SchedulingTesting/QA/Rollout/SupportCross-Functional SupervisionTeam Building & MentoringClient Relations & PresentationsBusiness & IT PlanningVendor ManagementTeleTech Corporation Atlanta, GA 2010 to 2012Remote Technical Support RepresentativeProvided technical support to Western Union clients globallyWorked with Cisco and AS400 systems, VMware, Clouds, Router and SwitchesPerformed troubleshooting and repairing of technical issues in a timely mannerPhone, voicemail, email and network; Administers and maintains the office email, Data back-up and installation of new software.Luxury Demand LLC Atlanta, GA 2009 to 2011Sales and MarketingConducted economic and commercial surveys to identify markets for products and servicesIdentified, developed, and evaluated marketing/pricing strategiesAnalyzed business developments, monitored market trends and analyzed market research studiesUtilized sales forecasting and strategic planning to ensure sales and profitabilityFirst Start Quality Investment LLC Grayson, GA 2005 to 2009OwnerExecuted daily operations of property sales, rentals, and contractsReviewed plans for new construction with clients and coordinated property closingsSupervised 24 employeesGood Quest Financial Norcross, GA 2004 to 2006Loan ProcessorProcessed application information for mortgage loansContacted credit bureaus and employers to verify accuracy of informationNotified supervisor of discrepanciesProcessed and submitted mortgage loan application files for underwriting approvalSubmitted approved mortgage loan files to mortgage loan closersEDUCATIONAL BACKGROUNDITT Technical Institute Duluth, GAAS in Information Technology - Network Systems Administration - 2015(3.67 GPA and member of Honor Roll Society)Florida State University Tallahassee, FloridaAA Business Administration - 1997University of Gamal Abdel Nasser Conakry, GuineaBA International and Social Studies - French and English - 1992 |
