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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILEWell-rounded professional who combines strong customer services skills with valuable healthcare industry experience. Able to support the physicians and clinical staff with administrative functions of the front office.Manages time and prioritizes duties in fast-paced, multi-task environments.Fully capable of organizing large number of records and documents.Able to assess workflow priorities and respond to departmental needs accordingly.Word Process specialistsTranscription experienceSecretarial experienceKEY QUALIFICATIONSMedical Billing Medical Administrative Patient Registration Medical TerminologyMedical Records Management Medical Practice Management Systems Introduction to CPTICD-9-CM ICD-10-CM Coding Charge Entry Payment Posting Denials Appeals ReferralsAccounts Receivable Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway Prime Suite EHRInsurance Verification Reimbursement Systems Medical Basics and Healthcare Claim CycleHealthcare Payers Managed Care (HMO, PPO, and POS) Medicare / Medicaid Government PayersThird Party Payers HIPAA Compliance Medical Charts Basic Anatomy & PhysiologyEDUCATIONPG County College Certified Early Childhood Education, 2000Washington School of Secretary- Certification of Word Processor, 1988Jerco Bible College- Bachelors - Biblical Studies, 1999Ultimate Medical Academy Diploma Medical Office and Billing Specialist, 2016PROFESSIONAL EXPERIENCEGilcrest center Howard County, Columbia, MD 07/2023 - PresentFront desk medical receptionistGreet visitors and Gilcrest to employees.Determine nature of business and provide appropriate information, referring to appropriate staff members or departments.Assist office assistance with distribution of item and/or package to appropriate staff.Answer visitors and employees question, based off knowledge of Gilcrest and department organization and policy, and notify supervisor of difficult situations.Perform various related clerical duties including but not limited to; typing tables and forms, filing, opening distributing/or collecting mail, photo coping; scanning, maintaining logs of item such as deliveries of routine information received to the office; posting transaction and information into computer and performing simple routine calculation. (Addition and subtraction) such as totaling items and column on logs.Utilizing the OpenScape Contact Center Client Desktop application to answer telephones and system call back.Take and relay message. Provide approval information from callers and record and transmit message based on HIPPA protocol.Utilize EPIC as a resource to; (1) identify interdisciplinary team provided care for person cared for by Gilcrest. (2) identify HealthCare Decision Maker a person cares for by Gilcrest (3) Provide appropriate team members cards, letters and notes of gratitude received from families, friends, and patients.Maintain work area and mail room in a clean and orderly condition.Other duties as assigned to assist different departments with clerical duties. Also with organization of events, as needed.Americas Best Contacts & Eyeglasses, Annapolis, MD 10/2017 12/2019Medical Front Desk ReceptionistGreeted patients and visitors, answered phones, scheduled appointments, and referred inquiries.Ensured availability of treatment information by filing and retrieving patient records.Maintained patient accounts and obtained, recorded, and updated personal and financial information.Verified insurance coverage, collected co-pays, and checked prescriptions.Filed, collected, and expedited third-party insurance claims.Protected patient rights by maintaining confidentiality.D.C. Department of Health, Washington, DC 10/1999 05/2004Unit SecretaryPerformed a range of clerical duties that supported the operations of the unit.Served as an important link in the communication chain and ensured information was transmitted between nursing personnel, hospital personnel, physicians, patients, family members, and other guests.Answered inbound phone calls, delivered messages, ordered supplies and kept work areas neat and clean.P.G. Department of Social Services, Landover, MD 06/1994 09/1996Legal ClerkAnswered inbound phone calls and responded to inquiries from members of the public.Provided information related to the company and followed policies, procedures, and facility safety rules.Completed tasks in a timely manner and protected confidential information.The American Journal of Psychiatry, Arlington, VA 02/1989 07/1992Editorial SecretaryWorked directly for and provided close administrative support for an executive.Answered inbound phone calls, processed manuscripts, and distributed mail to individuals.Monitored supplies, maintained files, and kept all information confidential.Claims Administration Corporation, Rockville, MD 02/1988 10/1991Word Processing OperatorProcessed incoming letters and documents from a batch on the word processing machine.Polite individual who recognized the role as service provider and maintained the utmost professionalism.Sorted and filed paperwork, searched files for specified information, and provided answers to inquiries. |
