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Title Customer Service Data Analyst
Target Location US-NC-Mooresville
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsetAbility to adapt to new settingsEasy to collaborate in a team settingAttention to detailsAble to clearly communicate & reciprocate directionSelf sufficientAbility to manage individuals to complete tasksEfficient in Word, Excel, Outlook, and Service Now PortalBackground in quality & QA inspectionExperienceCRG (Contracted through Lowes Corporation)IT Technician02/2021-Current Create transfer orders for Lowes stores under QA team Triage & diagnose multiple devices to determine warranty status. Devices include signature capture, digital scanners & bases, android devices, network switches, mobile printers & access points Communicate with outside vendors for warranty repairs Record all information into Service now, Excel sheets & Vendor Portals Use FedEx manager to return devices to vendor Train new employees on work procedures & documentation for all devices under the warranty line Follow 6S compliance & maintain a clean, efficient work area Help schedule daily workflow to meet internal shipping deadlines (SLA) Support configuration team, project team & repair team when needed Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLENationwide Testing AssociationCustomer Service/Data Analyst09/2019 - 01/2021Complete forms for drug test results into the computer system for data entryCustomer service contact for employee representatives regarding resultsCollaborate with management teams to stay updated on new products, services & policiesEnter & complete orders for potential employee background checksI also answered questions from employers who may have concerns on the background checks.Assist employers needs to log into their pc in the event they are locked out of the system.Order supplies & perform drug tests.Perform all printing needs for the office (copy, scan, print, or fax documents).Maintain a clean & efficient work areaAcrynessPrinting Press Operator06/2017 - 08/2018 Make sure statements met production schedules in a designated timeframe (within 24 hours). Proofread & examine printed copies for correct ink density, position on paper and registration. Provided the highest quality & services. Adhere to HIPAA Laws & protect all client health records Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEducation & TrainingMitchell Community College Mooresville, NCMedical Terminology Certificate03/1992American Business & Fashion Institute Charlotte, NC Diploma in Travel/Business09/1989Northwest Cabarrus High School Concord, NCHigh School Diploma06/1988

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