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Click here or scroll down to respond to this candidateTMCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Nicholasville, KY Street Address
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.Customer Service ExcellenceShipping and Receiving UnderstandingReport GenerationData ManagementCall DocumentationDe-Escalation TechniquesCustomer ServiceMicrosoft Oce ExpertiseInbound and Outbound CallingCall MetricsAmazon Winchester, KYCSA09/2021 - 04/2023Greeted customers and identied their needs.Provided information about products and services available to customers. Processed customer orders accurately and eciently. Followed policies and procedures to meet or exceed established performance requirements.Oce Depot Inc Lexington, KYCSA09/2019 - 04/2021Oered suggestions to improve processes related to customer service activities.Kept work area neat, clean, and well-stocked at all times. Educated customers on special pricing opportunities and company oerings.Conduent Lexington, KYCSA07/2020 - 01/2021Resolved customer inquiries in a timely manner.Demonstrated active listening skills when responding to customer questions and complaints.Maintained an organized system for tracking customer interactions and feedback.Answered phone calls from customers promptly and courteously. National College of Business And Tech-Lexington Lexington, KY Associate of Business Administration06/2014SummarySkillsExperienceEducation and Training |
