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Gwendolyn RaglinAustell, Georgia EMAIL AVAILABLESummary:Professional Administrative assistant with good experience performing Data entry and providing customer service.Hands on experience in assisting Underwriters by utilizing and processing information into insurance databases into Underwriting Platforms, and Underwriting Dashboard. Also experienced in processing renewals, loss runs, submissions, and data entry of all details pertaining to various claims in a timely, professional manner.Well versed with answering telephone calls and directing to appropriate staff members.Experienced in performing general administrative duties including preparation of reports using various software packages, and databases, compilation of information from various sources, and handling small scale projects.Proficient with the Microsoft Office and various other software applications.Education:Post-Secondary Degree, Branell College, GA, Sep 1983  June 1984High School Diploma, Sylvan Hills High School, GAExperience:Pacer Staffing May 2023 - May 2023 Honeywell Administrative Assistant Responsible for transferring data from paper formats into computer files or database system. Keyed in customers' information and create spreadsheets, verifying them against source documents at different stages during the process Utilized Microsoft Office and Windows OS. 10-key alphanumeric with 40 wpm typing speed.Georgia World Congress Center, GA Sep 2022  Oct 2022Teller/Data Entry ClerkAdecco Staffing ServicesCash handling match batches, and balancing.Strong data entry skills, detail-oriented, and in a fast-paced environment.Georgia Department of Labor, GA Jan 2020  Mar 2020UI Tax Analysts AssistantPrepared tax transactions, returns for monthly, quarterly, and annual filings.Researched transaction tax issues.Assisted clients on taxes over the telephone.Emerald Transformers, GA Sep 2019  Dec 2019Intake Data Entry SpecialistMaintained database by entering new and updated customer and account information.Prepares source data for computer entry by compiling and sorting information.Establishes entry priorities, customer, and account source documents by reviewing data for deficiencies.Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.Maintains operations by following policies and procedures and reporting needed changes.Maintains customer confidence and protects operations by keeping information confidential.Exela Technologies, GA Apr 2018  Sep 2019Customer Service AssociateReceived, sorted, researched, and delivered all incoming mail and packages according to assigned floors, and within established time frames.Wrapped, sealed, weighed, labeled, postage, scanned, and dispatched all outgoing mail packages in accordance with postal regular.Prepared special outgoing inter-office pouches sent to client affiliates as scheduled.Packaged and processed outgoing overnight items, Federal Express, UPS, to meet client and vendor deadlines.Logged and delivered incoming overnight packages within established time frames.Logged outgoing and incoming items as required and review for accuracy/completeness.Maintained the highest levels of customer care while demonstrating a friendly and cooperative attitude.Demonstrated flexibility in satisfying customer demands in a high volume, production environment.Maintained all logs and reported documentation and attention to detail.Novitek Enterprise Solutions, GA Apr 2017  Apr 2018Customer Service Representative IIAssisted Underwriters by utilizing and processing information into insurance databases into Underwriting Platforms, and Underwriting Dashboard.Handled and processed renewals, loss runs, submissions, and data entry of all details pertaining to various claims in a timely, professional manner.Handles small scales projects.Scheduled meetings and appointments in conference room.Maintained the highest levels of professional while demonstrating a friendly environment.Picked up and delivered mail, parcels, and other items to customers within established timeframes and service standards.Handled time sensitive material like confidential, urgent packages.Demonstrated flexibility in satisfying customer demands in a high-volume production environment.Universal Transport Logistics/Integrity Trade Service, GA Aug 2016  Feb 2017Data Entry/Office ClerkProcessed and entered inbound, outbound, and hazmat loads.Matched, sorted, scanned, printed, copied, audited, filed, and organized payment order, invoices, and bill of lading.Interacted and assisted truck drivers and warehouse Associates.Sent and received emails, requested for bill of lading, and missing Purchase Orders.Received, answered department phones, planned, and scheduled for incoming loads.Processed and metered postage for outgoing mail and maintained records management.United Parcel Services, GA May 2016  Jun 2016Administrative AssistantProvided general administrative responsibilities include preparation of reports using various software packages, and databases, compilation of information from various sources, and handling small scale projects.Audited, sorted, and applied mail and documents of present and past employees.On regular basis handled confidential material on a regular basis.City of Atlanta Department of Public Works & Office Fleet Services, GA Feb 2016  Jun 2016Administrative AssociateAnswered telephone calls and direct to appropriate staff member.Greeted visitors and direct to the appropriate location.Provided general office support and modified documents.Caraustar Industries, GA Oct 2015  Dec 2015Administrative AssistantShared and exported inventory items into new system.Computed quantities, researched, and located materials.Federal Reserve Bank of Atlanta, GA May 2015  Jul 2015Administrative AssistantValidated, maintained, updated, and scheduled jobs for Bank Examiners.Inputted data information into spreadsheets and various databases.CDC/McNeal Professional Services, GA Sep 2014  Dec 2014Data Entry SpecialistAssisted Microbiologist.Inputted data and utilized handheld scanner for inventory of specimens and containers.Processed all data of specimens, blood spots, and containers into Excel spreadsheets.Source HOV, LLC, GA Oct 2013  Sep 2014Data Entry OperatorApplied, compiled, sorted, prepared, keyed, and verify accuracy of data for client (United Healthcare Group/Military) specifications to accurately complete process.Identified different document types and data was accessed in a timely manner.Maintained confidentiality and security of client information.Followed instructions and communicate with supervisor or trainer when appropriate to ensure customer expectations are met.SunTrust Bank/The CSI Companies, GA Jan 2013  Mar 2013Administrative AssistantResearched, copied, scanned, filed, and organized reconciliations invoices and purchase orders.Maintained and organized banking data from tax information, journaled entries under the software of FAS-KB.Transferred electronic files for the Controller's Division, local tax departments, and corporate.Moved files, created folders, and provided support with special projects.Processed SAP ARIBA requisitions, Oracle, Word, and Excel spreadsheets.