Candidate Information Name Available: Register for Free Title Customer Service Information Technology Target Location US-MI-Detroit Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Service, Information Technology, Data Entry Detroit, MI Customer Service Information Technology Melvindale, MI Customer Service Information Systems Eastpointe, MI Customer Service Information Specialist Detroit, MI Customer Service Patient Care Detroit, MI Customer Service Supply Chain Flint, MI Customer Service Care Dearborn, MI

Candidate's Name
LinkedIn: https://LINKEDIN LINK AVAILABLEEDUCATION AND TRAININGAutomation Workz Institute- Cisco Networking Academy Detroit, MICertified Network Technician September Street Address
Junior Cyber Security Analyst November Street Address
Building Networks using end and intermediate devices to connect to PAN/LAN/WAN.Troubleshooting network connectivity between devices.Installing, diagnosing and resolving technical hardware and software issues, including internet connectivity.Testing the network performance and providing system performance documentation.Participated in simulations of Python and Binary Coding..Global Information Technology Lathrup Village, MICertificate of Completion: CompTIA: A+, Network+, Security+ June 2018CORE COMPETENCIESCustomer Service SupportTechnical TroubleshootingIP Addressing SchemeProblem ResolutionSoftware Application InstallationRemote Technical SupportEscalation SupportIT Help Desk SupportApplication Software MigrationCAREER EXPERIENCEStellantis Mack Assembly PlantProduction Operator Detroit, MI 04/2021  07/2023Worked on various Teams in aiding the assembly of Jeep Grand Cherokee vehicles, such as installation of dash pad, battery cable, and wire harness.Preserved both a well-kept and sanitized, work and lunch station, before and after the shift.Attention to detail in recognizing defective materials and reporting issues to management.TEKsystemsService Desk Analyst Troy, MI 09/2019  03/2020Assisted in the migration of over 150k Ascension employees worldwide from Microsoft Office Suites, to Google (G) Suites.Used ServiceNow (SNOW) ticketing system for written documentation of end user's incidents, and troubleshooting steps.Acquired permission for remote entry into client's device via/BOMGAR virtual application, for problem-solving.Analyzed and resolved IT problems to achieve resolution for customers with minimal productivity loss.Maintained a positive working relationship with fellow staff and management.Mphasis Infrastructure, IncIT Customer Service Agent Auburn Hills, MI 03/2018  06/2019Delivered remote services to end user's machine through Client Man virtual application system, for troubleshooting.Operated Service Manager ticketing system to log end user's referrals and incidents, as well as Active Directory (AD) for password resets/locked accounts, for Blue Cross Blue Shield of Michigan, and Blue Care Network employees.Exercised composure and patience in the face of difficult customer situations by applying great communication techniques, and providing positive customer support.Answered user inquiries to resolve computer software and/or hardware issues on Windows 7 and Windows 10 operating systems.Uninstalled and installed software applications for clients, along with mapping to a network printer.Remapped Personal/Archive (.pst) files in Microsoft Outlook.Recovered client data, managed data storage, and freeing up disk space on Local C-Drive (C:).Cleaned up temp files, cache, cookies and java, and performed group policy update command.Checked Task Manager for possible computer functionality issues.Maintained a positive working relationship with fellow staff and management.