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Mary Jo Cope Lincicome / 5804 Bertha Ln Fort Worth, TX / PHONE NUMBER AVAILABLESummary:10+ Years of Customer experience.Experience as a Purchasing Coordinator/ Buyer / Customer Service Agent / Dispatch/ Supply Chain/ Supplemental Medicare SalesOver 5+ years experience with SAP. SLACK, GMAIL SUITE, MICROSOFT OFFICECatalog materials and equipment in accordance with Federal and Department of Defense (DoD) standards, Federal Acquisition Regulations (FAR), ITAR, and DoD FAR Supplement (DFARS).Manage master data in JDE and SAP systems, Strong Sense of UrgencyMonitor PO queues and place Purchase Orders with Federal Agencies for supplies.Education:Supply Chain Fundamentals 04/2018700 Technology SquareCambridge, MA 02319American Intercontinental UniversityHoffman Estates, Illinois, USABusiness AdministrationAssociate degree-Business / Ancient ArtSkills:Microsoft Office, Oracle, SAP, FSS19, GSA Advantage, Citrix, Supply Chain, Logistics, Organized Multitasker. Microsoft Excel, and OutlookWork Experience:Verizon/Mastech Digital/Contractor Oct2022-Aug 2023Support customer research (ITTS), SIM Disassociation, returns escalation research, manual refundsupport, and researching unexpected accessory returns. Provides and supports both VBG and VCGcustomers as well as public sector customers and government customers including federal, local,state customer accounts. Reverse SupplyBank of AmericaOct 2021 to PresentFraud Analyst:Take incoming calls from Bank customers and determine any fraudulent activity. Reissue new cards. Investigate cause.Verizon/Mastech Digital/Condtractor Oct2019-2021Support customer research (ITTS), SIM Disassociation, returns escalation research, manual refund support, and researching unexpected accessory returns. Provides and supports both VBG and VCG customers as well as public sector customers and government customers including federal, local, state customer accounts. Reverse Supply ChainWork Experience:Lockheed Martin / Indotronix Fort Worth, TX Nov-2018 to May-2019ContractorProcurement via PO process, of Airframe detail parts, assemblies, from engineered drawings using MRP and SAP System. Source and purchase machinery, equipment, tools, raw material, parts, services and/or supplies necessary for operation of organization. Manage suppliers and other duties as assigned. SAP, FAR, DFAR, TINA and ITAR.DynCorp International. / Objectwin Alliance, TX April-2018 to Nov-2018ContractorCatalog materials and equipment in accordance with Federal and Department of Defense (DoD) standards and the Federal Acquisition Regulations (FAR) and DoD FAR Supplement (DFAR).Catalog support for DI property and Services managed in DynMRO.City of Fort Worth / 911 National Call Center TX Oct-2017 to Mar 2018Customer Service AgentTake incoming 911 calls from citizens.Provide information and assist citizens with questions.Exterran /Archrock Services Fort Worth, TX Aug-2013 to April-2017Purchasing Coordinator/ Buyer / Customer Service Agent / Dispatch/ Supply ChainStrong Customer Service Skills / Time Management / OrganizedCreated purchase orders for natural gas contract compression equipment.Achieving company metrics with OTD, Best Price paid, and, % of Invoices never blocked.Purchasing Capital equipment for new builds and Refurbished Rigs.Supply Chain Control RCA. Built strong Supplier relationships.Purchased equipment and MRO supplies for over 100 Land Rigs.Working closely with buyers in the Purchasing processes. Set up lunch and learn activities for exchange of knowledge.Reviewing records of items purchased costs, delivery, product performance, and inventories.Aiding staff at the Division's other locations in the areas material sourcing, technical support, training, and vendor relations.Ensure exceptional customer satisfaction and leverage long-term relationships with multiple management teams, suppliers and customers. Resolves accounting, receiving and customer rejected Purchase Orders.Easily navigate through multiple applications with precision minimizing PR to PO daily time.Thrives in a high-performance team environment. Promotes a Proactive work Environment and Business Acumen. Strong sense of urgency.Skyline, APA, Randstad, Resources TX Feb-2009 to Aug-2013Created POs for Government Agencies.Recruited pilots, and airplane mechanics.Retrieved insured patients medical records for audits. Multiple administrative assignments.Lockheed Martin / ACS Government Solutions Group Buyer for GSA Global Supply, TX 1991-2009Oversee contract staff and utilize heavy customer service skills.Monitor PO queues and place Purchase Orders with Federal Agencies for supplies.Request RFQs and award contrast to suppliers.Contribute dynamic customer service skills with accountability for accurately maintaining government client database.Review/resolve daily inventory issues.Manage master data in JDE and SAP systems.Manage logistics on orders to ensure delivery of product due to long lead times-small warehouse.Coordinate with appropriate teams to ensure goals and directives were consistently being met.