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Click here or scroll down to respond to this candidateCandidate's Name
Business ManagementBirmingham, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAn successful enthusiastic, self motive, determined, dedicated, diligent, reliable, responsible, conflict resolution, business professional. Who's looking to secure a position with a reputable and respected organization that will allow me to utilize and expand my years of business skills and experience, while making a significant contribution to the success of the company. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceManagerNavy Federal Credit Union - Birmingham, ALFebruary 2018 to Present Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom- line profitability. Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives. Assigned tasks to associates to fit skill levels and maximize team performance. Greeted and encouraged feedback from customers to implement in-store operational changes. Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements. Maintained ongoing system for development, recruitment, recognition and retention of store crew and management Leveraged market knowledge and leadership ability to help drive profit increases. Customer Sales and Service ManagerT-Mobile - Birmingham, ALMay 2015 to December 2018 Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections. Assessed departmental operations to determine areas for customer service improvement and support. Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives. Evaluated customer account information to assess current issues and determine potential solutions. EducationBachelor's in Business ManagementThe University of Alabama at Birmingham - Birmingham, AL August 1998 to 2002Associate in Science in Business AdministrationJefferson State Community College - Birmingham, AL August 1995 to May 1997High School Diploma in General StudiesPinson Valley High School - Pinson, ALAugust 1990 to May 1994Skills Marketing Project Management Sales Techniques Staff Development Salesforce Management Contract Development Key accounts and territory management Lead Generation Workforce Management Systems and automation applications Capital improvement planning Brand management Microsoft Suite Training & Development Multitasking Team Management Working Collaboratively Microsoft Excel English Microsoft Word Negotiation |
