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CHRISTOPHER A.ATONGWEEMAIL AVAILABLEPHONE NUMBER AVAILABLEDouglasville, GA Street Address
SKILLSCommunication (verbal,listening, and written).Interpersonal skills.Statistical AnalysisInternet/ResearchFast learnerCustomer Relations/RepTransactions controlLoan analysisProduct EducationMarketingStrong analytical andproblem-solving skillsAnalytical and CriticalThinkingRisk ManagementInventory managementGood team playerPROFESSIONAL SUMMARYOrganized and dependable result oriented self-driven business executive with over fifteen (15) years of supervisory experience in finance and commercialorganizations. Versatile Operations Supervisor, successful at taking on routine and complex business challenges with resourceful and creative approach. Willingness to take on added responsibilities to meet team goals. Led personnel by coaching and training to boostperformance, improve customer relationship, driveoperational growth, and manage risk.Recognized as motivated, challenge driven, dedicated and hardworking leader with history of streamlining operations and increasing results.WORK HISTORYDHL-Ecommerce - Domestic Sorter12/2022 - CurrentInbound operations managementEducate and coach associates.Identified issues, analyzed information, and provided solutions to problems.Learned new skills and applied them to daily tasks to improve efficiency and productivity.Prime Associate05/2021 - 12/2022Receive and put away inventory.Get customer orders ready and pack them up.Load boxes into trucks for shipmentUse scanners to read bar codes on products.View prompts on screens and follow the direction for some tasks.MS Windows Office Tools(Words, Excel, Publisher,Power point)Consultations and conflictResolutionsEDUCATIONUniversity of DschangBSc: Agribusiness EconomicsNIBMChennai  2020Master of BusinessAdministration (MBA)CERTIFICATIONSState Licensed Life InsuranceAgent Georgia Department ofInsuranceNMLS PE Course Completion andComplianceLinux TrainingAnti-Money Laundering (AML)American-Amicable Life Insurancecompany TexasEconomics of Money and BankingCOLUMBIA UNIVERSITYFirm Level EconomicsUniversity of IllinoisDigital Competition in FinancialServices Copenhagen BusinessSchoolSplunk Data Analyst and ReportingSplunk EnterpriseDiploma in operationManagement ALISONMicro finance Expert UnitedNations Capital Development Fund(UNCDF)Procurement and Logistics TheChartered Institute of Logistics andTransportTroubleshoot problems.Ensure product meets quality requirements.SITEL - Customer Service Representative05/2022 - 11/2022Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered constant flow of customer calls with minimal wait times.Offered advice and assistance to customers, paying attention to special needs or wants.Recommended products to customers, thoroughlyexplaining details.Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.Cultivated customer loyalty, promoted repeat business and improved sales.Used company troubleshooting resolution tree toevaluate technical problems and find appropriatesolutions.Rural Investment Credit - General Inspector04/02012 - 11/2020Developed strategies that improved performance, productivity, efficiency, and profitability of the Institution using departmental organizational setup.Key roles include:1. Controlled all departments in the Head Office and Branches on: Policies, Procedures and regulations and their effectiveness in financial operations.2. Focal point for External controls and Audits (State and Monetary Authorities)3. Led control missions to branches for control and audit of banking and non-banking operations.4. Coordinated, Supervised, and trained the production unit comprising the Human resource, Marketing, Non-banking, and ICT departments for better output in operational realization. 5. Underwrite loans originated from Branches.6. Reduced 20% operational cost by negotiating pricing and fees with suppliers and service providers while ensuring continuation and enhancement of services.7. Produced a five-year Business Development Plan 2020  2024 8. Negotiated and signed sub-agent contracts and organized training for.Cobranded prepaid Visa cards with UBA BankMobile money operations with Telephone NetworkOperatorsInsurance banking products with Prudential Beneficial General InsuranceInternational remittance services (RIA, World Remit, Western Union)9. Set up annual compliance training on AML and anti-terrorist financing across all branches.10. Established a risk cartography from various operations and proposed solutions for mitigation.LANGUAGESFrenchFull ProfessionalEnglishNative.