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Title Customer Service High School
Target Location US-AL-Birmingham
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEEducationBachelor of Arts in Communication, 2007Texas A&M, Corpus ChristiExperience2021-2023 Substitute TeacherJefferson County School District (Kelly Services) In charge of high school, middle school, or elementary school classrooms in the absence of their teachers Reviewed schoolwork with students and assigned homework, if available Made sure students were well-behaved and the classroom was orderly Assisted students with their work on a one-on-one basis whenever needed Accompanied class during lunch and kept students on task 2015-2018 Substitute TeacherJefferson County School District (Kelly Services) In charge of high school, middle school, or elementary school classrooms in the absence of their teachers Reviewed schoolwork with students and assigned homework, if available Made sure students were well-behaved and the classroom was orderly Assisted students with their work on a one-on-one basis whenever needed Accompanied class during lunch and kept students on task 2012-2012 ReceptionistKiewit Offshore, Ingleside, TX Completed payroll and timecards for 15 to 20 employees In charge of ordering and picking up supplies Set up weekly meetings with clients and typed up weekly minutes Answered phones and distributed daily office mail Made and returned phone calls to clients2011-2012 Customer Service RepresentativeVerizon Wireless, Ingleside, TX Helped customers understand issues pertaining to their bills and accounts Assisted customers in purchasing cellphones and cellphone plans Received payments for phone services Provided technical support to Verizon customers1997-2011 ParaprofessionalIngleside School District, Ingleside, TX Completed payroll for front office2 Set up appointments for counselors Completed and mailed students transcripts to different colleges Helped plan Class Day and Graduation for high school seniors 1994-1997 Payroll ClerkBig M Pest Control, Ingleside, TX Distributed payroll checks Managed employees timecards Cashed checks and provided cash for employees cash drawer Scheduled reconciling returned checks with customers 1991-1994 Returns ClerkNavy Exchange, Philadelphia, PA Informed military personnel of NSFs Revoked check cashing and purchasing privileges until debt had been paid Instituted a financial plan for personnel to help them take care of their debt Informed higher-ranking officers of military personnels no-show status Input personnel information into database1989-1991 Customer ServiceAmSouth Bank, Birmingham, AL Helped customers with questions concerning their accounts Redirected calls to the appropriate departments for service Provided basic account information to customers1987-1989 Customer ServiceNavy Exchange, Kings Bay, GA Informed military personnel of NSFs Instituted a financial plan for personnel to help them take care of their debt Informed higher-ranking officers of military personnels no-show status Input personnel information into database1985-1987 Returns ClerkAmSouth Bank, Birmingham, AL Informed customers of NSFs Instituted a financial plan for customers to help them take care of their debt Kept in contact with management on the status of cleared NSFs Additional Skills Call Center Operations Communication and Client Relations Customer Service De-Escalation and Conflict Resolution Training development aptitude Microsoft Office

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