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Street Address /18/2023Human Resources DepartmentAttn: HR RecruitmentRE: Open positions (remote)Thank you for taking the review my resume. I am seeking a position that will use my decades previous experience and education to add value to the company where it is needed most. Please consider the following qualifications: Several years of professional experience including requirements, data, and systems analysis; software, database, and web development; software, database, and web design; testing; desktop support, database administration, accounting/fiscal management, logistics engineering, analysis, coordination, and human resources.
B.S. degree, Business Administration, specializing in Accounting and Human Resource Management Solid 7 years Data Entry Professional Possess sound and credible business judgment with the ability to effectively analyze complex assignments and adapt to new concepts. Proven ability to gather, interpret, and analyze data, derive solutions, and present findings in a clear, concise report utilizing the systems analysis life cycle. Award winning customer presentations on various topics including status updates and technical issues. Effective communication, critical thinking, and problem-solving skills Ability to interact with various groups to develop strategic plans to influence customer decisions. Ability to operate software for Data Entry
Demonstrate operational, analytic, logistical, or administrative skills in working jointly with the Federal Government
Recognized by clients for providing outstanding customer service and regaining client trust. Demonstrated familiarity with a variety of databases, networks, and environments. Enjoyment of learning new ideas
The above qualifications have contributed to my success in my previous occupations. Academic achievements have provided me with the discipline, determination, and confidence to overcome any obstacle, as well as the theoretical background in the Business Administration and Information Technology arenas. Throughout my professional experience, I have enhanced my customer/peer relation skills, learned to make critical decisions, and increased my overall technical skills.
I welcome further discussion of my interest s qualifications, and potential opportunities. I can be reached via email at EMAIL AVAILABLE Thank you for your consideration. I look forward to speaking with you soon.
Sincerely,Candidate's Name
Enclosure: Resume WORK EXPERIENCEContact Memory Inc
March 2010 to Present
Sr. Manager, Program Management
I have Managed an office with five to eight direct reports through coaching and mentoring. As well as being responsible for managing the project portfolio including project and phase gate approvals, project prioritization, cross-functional aggregate resource planning, and monthly project reviews. Coordinated concurring projects and chaired a change control board for a product platform as program manager. Successfully planned and executed multiple projects from concept to design transfer into production by leading cross-functional teams.
Promote and gain acceptance of plans for leveraging a suite of reporting tools. Review statements of work to include accurate descriptions of change requirements. Review product definitions for compliance with regulatory standards. Develop and communicate schedules and change incorporation plans in manufacturing environments integrated product and process change requirements. Managed teams and facilitated information between business and IT organizations for tracking issues through resolution. Balanced communications between the business representatives and customers. Lead rhythm of business for technical teams in response to customer requests. Include appropriate resources and constraints for integrated team schedules.Assign team members to resolve technical issues on several occasions as they arise to provide support to move the project along to keep on schedule. Lead change management interactions between manufacturing and business disciplines. Routinely communicate the status of the program to leadership with PowerPoint decks, MS Project schedules, Excel, and Visio content. Communicate production topics including requirements, deliverables, testing schedules, plus root cause analysis of issues. Wrote and submitted a disaster recovery plan (LDRP), which saved thousands of dollars. Performing Lead testing and validating new tool releases. Managed meetings to define production issues based on performance measures; triaging to resolve technical issues. I have also trained team members to adopt best practices and innovative technologies to make the team more effective. Developed and maintained strong partnerships across cross-functional IT and business groups. Created leadership of a delayed, large-scale (project budget $35M), and business-critical project and established and executed plan by leading a cross-functional team and coordinating with all functions, resulting in a successful product launch before the commitment date. Established product development and project management processes, tools, and best practices utilized across the organization resulting in more effective project executions. Strengthened project planning and execution across the organization resulting in improved schedule predictability and performance. Project durations improved from 2.5x the estimated duration to on-time completion and meeting all commitment dates over four years. Implemented a project prioritization process to provide the management team with a tool to make more informed business decisions regarding project approvals and project funding. Established cross-functional resource planning to provide functional.
Contact Memory Inc
March 2010 to Present
Sr. Manager, Program Management (cont)
management a tool for more effective resource planning resulting in more adequate project staffing.
Presented design control process in government agency audit with a successful passing result.Assist management with administrative operations Work with job seekers to translate skills, interests, and motivations into viable career options Research, develop, and procure employment opportunities for program
participants while offering ongoing support, coaching, troubleshooting and consultations for both participants and employers Set budget, submit billing invoices, interview and train incoming staff Implemented Kaizen and Continuous improvement process/mindset leading to 50% process efficiency Aided team in documenting workflows and reducing incident resolution cycle time leading to 40% SLA improvement. Identify, evaluate, and improve existing system and infrastructure process gaps.
Lastly foster collaboration between Shared Services teams. Analyze and measure potential business-impacting system outages and production incidents. View plans from all angles to determine which plan works best for our customers, systems, and the company. Effectively communicate, summarize recommendations, and escalate issues and updates to senior leadership. Identify and engage key players for Selling System Management problem areas. Coordinate infrastructure and other resources to support problem-solving for critical issues.
Research and gather information needed for team strategies. Support Business Analysts in situation evaluation and action plan development, ensuring key teams are involved. Actively evaluate resource allocation and coordinate with the proper sense of urgency. Drive continuous improvement efforts for e-commerce organizations.Temple Academy Services, Clinton Md
June 98 prnHuman Resources Specialist
My position description includes the following: Serves as a technical authority and consultant to personnel unique processes and information technology. Works through unique challenges to develop a successful bridge of HR, workforce, recruiting, and services. Systems with future human resources information technology capabilities. Analyzes requirements and discredited" business, processes to identify functional gaps. Reviews and analyzes reengineered business processes, future automated applications, and feedback from field activities and directs changes to existing capabilities to meet the identified need. Performs program management duties to include development and oversight of strategic communications. Change management practices, and re-engineering of pay and benefits business processes. Keeps abreast of policies to assess the impact on personnel business processes encompassed by HR information systems. Determines means for quantitatively assessing the effectiveness of redesigned processes.Prepare required reports, documents, papers, and other products as directed by management or as needed for decision-level meetings. Implements a range of Human Resources Information Systems projects. Enhances, administers, and maintains automated Human Resources information systems (HRIS). Assesses the
effectiveness of interrelated and interdependent Human Resources management programs or operations through review and analysis of program outcomes concerning established program goals. Performs or participates in a range of Human Resources Information Systems management activities that extend or apply to an entire organization or major components of an organization. Develops specifications for IT contracts and programs to support and enhance Human Resources services and administration; contracts involve hardware, software, components, systems, subsystems, and/or services. Develops application programs for PC/Server/Web environments using Oracle, XML, SAS, Java, SQL, C++, and HTML. Generate PDF versions of HTML reports, and email or FTP output PDFs. Develops schemas, style sheets, and business rules.Divine Purpose Enterprises LLCJuly 2019-present (contractor as needed)Information Technology Specialist
Responsible for performing work that supports the design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software.Generate "Intelligent PDFs" from your HTML, preserving links, form fields, etc. Plan and develop new methods for software design; develop, test, and implement new application software technology; conduct analysis and recommend resolution of complex issues affecting software design.Identify and fix the cause of computer user problems. Install computer systems and networks and configures the hardware and software. Develops and designs computer systems. Defines, creates, and maintains databases. Apply standard PDF output settings, including security, web optimization, and more.Analysis, testing, and implementation of physical database designs supporting various business applications.Ensures that data recovery, maintenance, data integrity, and space requirements for the physical database(s) are met through formulation and monitoring of policies, procedures, and standards relating to database management.Provides a high degree of coordination between users, technical applications, and other entities to ensure effective data management as an enterprise. Cluster multiple servers for high-volume HTML to PDF processing. Provides database troubleshooting and problem resolution. Diagnosis and repair of database problems.
Alternatives Unlimited
Regional ManagerNovember 2019-2021Manager of Regional Title I (SES) Educational program for the southeastern region. Hire, Train, and supervise all tutors, runners, data entry staff, assistants, etc. Conduct enrollment fairs. Secure facilities: Manage student info in the system database, conduct site visits, and assess the feasibility of current educational programs. Conduct classroom observations and teacher interviews for data collection (pk-adult). Guide and advise teachers on standards for developing individual academic programs to meet student needs. Conducted studies, for feasibility of service area. Review Student Learning Plans for effectiveness, update and maintain parent contact information, attendance forms, progress reports, and other necessary forms for all students. Update online systems such as student contact information, facility usage, attendance, etc. Monitor tutoring programs. Maintain and facilitate open lines of communication with local, district, and state SES entities. Procure facilities. Invoice school districts. Administer pre-tests and post-tests for students in school districts. Implement programs with fidelity and efficiency. Assure compliance set forth by Title I Administration. Follow all other guidelines set forth by the district and state. Lead and present specific portions of the training as it pertains to internal protocol, systems, and requirements. Assist training and outreach coordinators and credentialed teachers to develop
comprehensive training orientation. Provide all training and paperwork requirements as outlined SES State Contract. Represented the company at vendor meetings, fairs, and district and school meetings.District of Columbia Schools
Aug 2004 - June 2006Special Education Coordinator
Managed special education program at the local school level (pk-12) Performed case management, to ensure compliance was maintained by the LEA. Provide instruction as needed to students (pk-8) Create a service program for autism, emotional disturbance, and mental retardation disabilities. Provided training and conducted workshops for staff to ensure all were kept abreast of special education policies and procedures as mandated by the NCLB Act, and IDEA. Provide classroom supervision and observation of teaching staff, using district guidelines. Documenting student s learning through multi-media projects.Fairfax County Public SchoolsAug 2001-2004
Special Education Coordinator
Collaborated with the district superintendent, teachers, building principals, other professional staff, parent groups, community organizations, public agencies, etc.) to implement and maintain service maintenance with programmatic and regulatory requirements. Consulted with district special education/general education staff to maintain existing programs and implement new services under established periods, professional standards, and
related requirements. Developed long and short-range plans concerning assigned administrative responsibilities (e.g., policies, procedures, staffing, materials, equipment, space requirements) to implement regional special education programs/services and comply with local, state, and federal regulations. Developed proposals, innovative programs, and grant opportunities to ensure compliance with local, state, and federal regulations and meet district goals. Directed the implementation of existing and innovative programs/services through a combination of delegation and personal involvement to ensure innovative programs/services were provided within established times in conformance with all related requirements.(Additional Work Experience)Special Education Coordinator
Aug 2004 to June 2006District of Columbia SchoolsManaged special education program at the local school level (pk-12) Performed case management, to ensure compliance was maintained by the LEA. Provide instruction as needed to students (pk-8) Create a service program for autism, emotional disturbance, and mental retardation disabilities. Provided training and conducted workshops for staff to ensure all were kept abreast of special education policies and procedures as mandated by the NCLB Act, and IDEA. Provide classroom supervision and observation of teaching staff, using district guidelines. Documenting student s learning through multi-media projects.Special Education Advocate and Consultant
Jan 2008 Nov 2008Seeds of Tomorrow Inc.Provided Special Education Consulting and Advocacy Services. Utilized a multi-modal approach to learn about the student and make educational recommendations. Reviewed school records, special education records, private assessments, evaluations, and Section 504 plans. Consulted with specialists who are knowledgeable about the child's cognitive, medical, speech-language, physical, sensory, social-emotional, and educational needs. Observe the student in the classroom and social settings. Communicated knowledge of Section 504 of the Rehabilitation Act of 1973 amended in 2008 and the Individuals with Disabilities Education Act amended in 2004 (IDEA). Informed parents of their child's educational rights. Provided parents with expert guidance and direction through the IEP process. Formulate appropriate IEP goals, accommodations, modifications, behavior plans, and related services such as speech and language, occupational therapy, assistive technology, and adaptive P.E. Provided expert opinions in exploring School Placement options such as inclusions, learning centers, resourced programs, special day classes, non-public schools, and residential treatment facilities, as appropriate.College of Southern MDAdjunct ProfessorEnglish as Second Language
Nov 2007-June 2008Instruct non-native speaking population in the linguistics of the English language. Incorporate learning modality principles into classroom and individual instruction. Develop and conduct activities useful to non-native speaking visitors new to the US and English language.Fairfax County Public SchoolsSpecial Education Coordinator
Aug 2001 to June 2004Collaborated with the district superintendent, teachers, building principals, other professional staff, parent groups, community organizations, public agencies, etc.) to implement and maintain services following programmatic and regulatory requirements. Procured Employment positions for special needs students within the local community. Developed the Work and Transition program. Consulted with district special education/general education staff to maintain existing programs and implement new services following established times, professional standards, and related requirements. Developed long and short-range plans concerning assigned administrative responsibilities (e.g., policies, procedures, staffing, materials, equipment, space requirements) to implement regional special education programs/services and comply with local, state, and federal regulations. Developed proposals, innovative
programs and grant opportunities to ensure compliance with local, state, and federal regulations and meet district goals. Directed the implementation of existing and innovative programs/services through a combination of delegation and personal involvement to ensure innovative programs/services are provided within established periods in conformance with all related requirements.Baltimore City Public Schools
Special Education Vocational Teacher
Aug 1995-1998Provided Instruction to Level 5 students enrolled in a vocational school. Created school-based computer training programs for disabled students. Created School to Work transition program. Monitor students at work sites. Procured job sites and positions for disabled students. Develop partnerships with local businesses. Assist with marketing plans with local business leaders to lobby for additional financial support for the programs.General Services Administration
Federal Government
June1990-Dec 1994Coordinated staff selected by GSA to assist with FEMA in preparation for natural disasters. Prepared training conferences for Natural disasters to states affected. Assisted with Survey of Damages and Data Entry as needed.
Hired, trained, and supervisor students enrolled in DC summer programs. Administrative Duties as assigned.EDUCATION AND TRAININGUniversity of PhoenixMaster of Arts Program: Education Administration(University of Md) at Bowie State UniversityMaster of Arts Program: Education(University of Md) Bowie State UniversityBachelor of Science Business Administration AccountingTECHNICAL BACKGROUNDLanguages: C++; Java; SQL; PL/SQL; Visual Basic; HTML; FrontPage; JavaScript; VB Script; Active Server PagesDatabases: MS Access 2019; MaximoOperating Systems: Windows 10 Unix, LinuxApplications: Lotus Notes; MS Office; Crystal Reports 9; Macromedia Cold Fusion; Macromedia Flash; Macromedia Dreamweaver; Adobe PhotoshopPersonal, academic, and professional skills acquired: Verbal, writing, and listening skills; Analytical skills; Training; Organizational skills; Strong team skills.Professional CertificationsVA, DC Special Education
Professional AffiliationsKappa Delta Pi Honor Society MemberInternational Reading AssociationAssociation for Supervision and Curriculum Development |
