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Click here or scroll down to respond to this candidateCandidate's Name
Adaptive Customer Service RepresentativePHONE NUMBER AVAILABLEEMAIL AVAILABLEPhiladelphia, PAObjectiveA reliable and seasoned individual with 9+ years' experience in the customer service and data entry industry seeking to maximize the quality of my environment and implement skills and training to further benefit and ensure the success of the company/business as well as expand my knowledge/skills.Skills & AbilitiesMicrosoft Office ProficiencyCustomer RelationsInvoice ProcessingStrong Clear Communication SkillsHigh Volume DiningTime ManagementExtensive HospitalityProblem SolvingTime ManagementPatienceEmpathyComputer LiteracyData EntryManagementTypingChildcareExperience2023-2023 Infant/Toddler Teacher Philadelphia, PAHoly Family ChildcareProvided daycare to 7+ infants and toddlers at once.Developed friendly, credible relationships with parents and children as well as staff members.Incorporated songs and interactive play that catered to the child's developmental milestones.Fed, changed, and provided a soothing/comfortable environment for naptime for children.Maintained accurate records on individual children, including daily observations and reports.Maintained close communication with both parents and director regarding behaviors, activities, program effectiveness, etc.2022-2023 Housekeeper PhiladelphiaHiltonProvided high-quality cleaning procedures in compliance with 5-star hotel standards and policies.Trained and educated new staff.Provided management with inventory updates for each room.Performed deep cleaning and sanitizing procedures as assigned.Kept housekeeping carts, vacuums, and supplies organized.2018-2022 Instructional Support Specialist Philadelphia, PASankofa Freedom AcademyImplemented lesson plans and maintained daily classroom schedules.Supported each individual childs social, emotional and intellectual growth/development.Ensured the well-being and safety of children by following proper protocol.Implemented IEPs.Provided tutoring for multiple subjects.Maintained healthy, strong communication with staff, parents and children.2014-2017 Home Health Aide Philadelphia, PAHands From the HeartMonitored patient condition by observing and assessing their physical needs, mental condition, input and output, and daily movements.Prepared meals, provided housekeeping, laundry services, ran errands, grooming and met any other basic needs for clients.Maintained a safe and healthy environment while assuring the comfort of my clients were top tier.2011-2014 Cleaner Philadelphia, PACommercial Maintenace Inc.Dusted furniture, equipment, walls, partitions, and multiple surfaces.Cleaned and disinfected large and small surfaces including bathrooms, offices, kitchens, etc.Operated multiple janitorial equipment.Removed/disposed of waste and recycling.2007-2010 Data Clerk Specialist Philadelphia, PACommunities In Schools PhiladelphiaData EntryFollowed data program techniques and procedures.Navigated detailed web-based interfaceInput and combined data from multiple systems.Purged files to eliminate duplicate data entries.Intercessor for calls between company and clientele.2004-2006 Philadelphia, PAPhiladelphia Workforce Developmental Corp.Collected, calculated, and entered payroll data information.Updated payroll records by entering changes in exemption.Maintained payroll operations by following policies and procedures.Maintained employee confidentiality.2000-2003 Sales Representative Philadelphia, PASteps Clothing StoreAssisted customers in selecting products that best fit their needs.Maintained visually appealing and effective displays of merchandise.Consulted with customers on latest trends.Balanced needs of multiple customers simultaneously in fast-paced environment.Built and maintained effective relationships with peers and upper management.1995-2000 Waitress/Hostess/Cashier Philadelphia, PASmokehouse CafeGreet customers and present menusMaintained knowledge of the menu items, garnishes, and preparation methods.Provided timely and friendly service.Supported other areas of work as necessary such as set-up, cleanup, prep work and equipment maintenance.EducationJune 1996 High School Diploma Philadelphia, PASimon Gratz High-School |
