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Charlotte, North Carolina, PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
LinkedIn Profile EMAIL AVAILABLEResults-driven customer service professional with an extensive amount of experience in different areas.
Five Nine bill paying system. MZP member service system
Member service specialist
Inbound/Outbound Customer Service Specialist
AAA Roadside specialist
D3 System Services GURU-Customer Personal ProfilesExperiencejune 2017 - currentMember Service SPECIALIST & AAA ERS AGENT
Inbound/Outbound renewals New member enroll
Payment /Refund Customer Service handling Roadside assistance within 6 states. Hit monthly renewal targetsNovember 2016 March 2017ORDER ENTRY CLERK, IRS POSITION Customer Service Answering incoming phone calls Order Forms and Publications for callers Refer Caller to appropriate department with hours of operations and phone number.
September 2008- April 2010Manager, Advanced america cash avance Lead and managed store with associate. Provided exceptional customer service while assisting customers with personal profiles. Responsible for processing loans, store marketing, scheduling, budgets, etc.January 2006 april 2008Receptionist, Tax specialist 1, H&R BLOCK Processed tax returns averaging 20-25 daily.
Managed office by scheduling appointments, organizing paperwork, etc.Education2007Tax specialist, H&R BlockBenton Harbor, Michigan1987High school dipolma, Benton harbor high schoolBenton Harbor, MichiganSkills Customer service Time management Organization Teamwork Computer skills
Record keeping/docuementation |