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Street Address  4th Ave SECedar Rapids, IA Street Address
EMAIL AVAILABLEEXPERIENCEAssistant ManagerCustom FitnessCedar Rapids, Iowa09/2021 to 5/2022Instructed and Supervised Employees.Scheduled and conducted interviews.Prepared payroll reports and commissions.Processed New Contracts, Set up billing.Processed Payments via Cash, Check and Credit.Answered phone calls with exceptional etiquette andprofessionalism.Encouraged and supported both members and staff.Provided amazing customer service.Retail and Administrative AssistantPooltechCedar Rapids, Iowa02/2016 to 08/2021Director of First Impressions.Balanced and organized cash register.Toured clients showing pools and hot tubs.Performed Chemistry testing on pool and hot tub water.Organized and coordinated restocking the sales floor.Provided top notch customer service.Leasing and Administrative AssistantWindsor on the River08/2021 to 12/2021Cedar Rapids, IowaScheduled and toured prospective tenants.Put together and filed complex lease documents.Actively listened to tenants concerns and complaints.Contracted maintenance to complete work orders.Followed up with both maintenance and tenants.Guided tenants through lease contracts and additional paperworkprior to move in.Completed the Move Out Checklist and Exit documentswith tenants, collected returned keys.Administrative Assistant/Customer ServiceHabitat for Humanity RestoreCedar Rapids, Iowa03/2016 to 08/2020Responded promptly and efficiently to customer inquiries using advanced knowledge of current inventory and products.Designated to research and price unique and special items usingexpertise of vintage and collectibles.Researched items via the internet to determine and set pricingBuilt solid relationships with clients and staff.Balanced cash register, prepared paperwork and cash depositfor nightly bank drop off.Often complimented by Management for providing exceptionalcustomer service to our customers.EDUCATIONMount Mercy, Cedar Rapids, IowaB.A. in English and Criminal JusticeGraduated Cum Laude in 1999.SKILLSCommunicationStrong Written and Verbal skillsProactive and ResourcefulCritical ThinkingTime ManagementStrong Work EthicCompassionateProofreading and EditingVolunteer ExperienceHouse of HopeCedar Rapids, Iowa07/2017 to 12/2020Served on Committees for Annual Ball and Christmas fundraisers.Completed set- up for the ball hotel room, organized seating charts and assisted HOH during and after the event.Provided day-to-day upkeep of the House. Performed Administrative Assistance for the President, Volunteer Coordinator and Creative.Volunteer ExperienceHelping Hands MinistriesCedar Rapids, Iowa04/2014 to 06/2017Conducted Client Intakes.Took demographics, financial information.Contacted Landlords and Utility with payment vouchers.Made referrals to Legal Aid Waypoint, HACAP and food banks.Used active listening and insightwhen considering our clients situation.