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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Walnut Street PHONE NUMBER AVAILABLESouthington, CT Street Address Email: EMAIL AVAILABLEPROFILEHighly skilled and accomplished Operations Manager within the financial services industry providing support functions covering Customer Service, IT, Vendor Performance, Company Consolidations and Banking focusing efforts on lean, efficient, and results driven operational infrastructure to achieve cost reductions, improved service levels, greater productivity and bottom-line profitability.CORE COMPETENCIESOperational AnalysisSix Sigma Continuous ImprovementProject ManagementRisk Mitigation/Opportunity DevelopmentProcess ImprovementsRegulatory ComplianceChange ManagementCross Functional CommunicationConsensus BuildingStrategic PlanningWORK EXPERIENCEVALENTINE CONSTRUCTION LLC, Plantsville, CT 2022 - 2023CONSTRUCTION WORKFORCEConstruct catch basins, sidewalks and concrete padsBuild forms for sidewalks and concrete pads.Mix and poor concrete and lay asphalt.Grade topsoil and seed.Load and unload equipment and material.Follow instructions from the supervisor and carpenter.Perform site clean-up.CRYSTAL RESTORATION OF NEW ENGLAND, Southington, CT 2017 - 2021OPERATIONS MANAGERManage a team of 5 Cash processers.Reduces risk by ensuring all money handling activities are conducted according to federal and state regulations and keeping accurate records.Improves collection efforts by identifying, analyzing, and recommending loss litigation opportunities.Minimizes delinquencies and recovers revenue by performing collection activities.Aligns departmental procedures with bank/industry standards by developing/documenting policy.VOYA FINANCIAL, Windsor, CT 2008 2017OPERATIONS MANAGERManaged a team of 24 employees.Oversaw and performed multiple operational/business support functions including imaging, cash management, mail services, bank relationships (i.e. Wells Fargo, JP Morgan, Chase), money handling, data transmissions, budget forecasting and preparation, lock box processing, online banking systems, document management, business continuity and management of offshore department.Established goals and performance metrics, followed by real-time data collections and analysis.Utilized analytics as a baseline for continuous quality improvement and risk mitigation.Utilized project management skills including cross functional communication and consensus building.Transitioned lock box processing to an on-line banking system including money laundering, fraud protection, automated debits and reporting tools which reduced staff by 2 ftes and eliminated paper which reduced iron mountain store expense by 25 percent.Supported a company acquisition through successful integration with our business model.Reduced budget from $2.2 million to $1.1 million through outsourcing and process improvements.Candidate's Name Page 2Resume (Continued)ING FINANCIAL (VOYA), Hartford, CT 2004 - 2008OPERATIONS SUPERVISORManaged a team of 28 employees.Managed key business support functions including mail room, imaging, regulatory compliance, cash management, supplier contract reviews, technology enhancements and more.Improved Six Sigma, lean staffing, process improvements, goal setting, KPIs, Best Practices, policies and procedures.Streamlined and re-engineered workflows and processes.Use Six Sigma principles to achieve operational efficiency.Worked with IT to create bar-coded forms which reduce staff by 2 ftes.Partnered with business units to assess their operational support needs.AETNA FINANCIAL SERVICES (VOYA), Hartford, CT 1998 2004TEAM LEADERDeveloped a peer review process for money-out transactions, which reduced profit/loss and customer issues.Worked with IT and business analysts to build our own imaging system.Transitioned from paper to an image/workflow system for all of operations and retirement services.Coached the team on a daily basis to ensure service levels were met.Provided daily reports showing outstanding cash and suspense items to ensure daily reconciliation.Analyzed data, gathered and developed solutions, including system enhancements.Worked with IT Business Analysts to build a VB front-end Money-In system.AETNA FINANCIAL SERVICES (VOYA), Hartford, CT 1994 1998OPERATIONS ANALYSTProcessed customer requests using front-end systems and main frame engines, corrective processing, and reconciliation of customer accounts.Communicated with internal and external customers to ensure customer requests were processed in a timely and efficient manner.EDUCATIONWATERBURY STATE TECHNICAL COLLEGE, Waterbury, CTAssociates of Science in COMPUTER-AIDED DRAFTING and DESIGN (CAD) ENGINEERINGReferences available upon request |
