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Click here or scroll down to respond to this candidateCandidate's Name
Conyers, Ga PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYCompassionate medical professional leveraging 5+ year career in patient services and healthcare settings. Possess strong knowledge of records management, medical billing, and insurance verifications. Attentive representative with a history of boosting client satisfaction while using effective communication. Adept at creating connections with healthcare providers and patients by building strong rapport. Demonstrates strengths in collaborating with clients, patients, and providers from diverse backgrounds and cultures while excelling in fast-paced environments.AREAS OF EXPERTISEVital sign monitoring Venipuncture Phlebotomy Medical records management Medical billing and coding Customer service Appointment scheduling Medicaid Medicare Medical terminology Patient care Insurance verification Aseptic technique ICD 9 Electrocardiogram (EKG) EMR OSHA HIPAA CPREDUCATION & CERTIFICATIONSAssociate of Science in Health Science (Pre-Nursing), South College, Knoxville, TN 06/2023Medical Assistant Certification, Sanford Brown College, Atlanta, GA. 06/2009High School Diploma, Columbia High School,Decatur, GA. 05/2005PROFESSIONAL EXPERIENCEProgram Coordinator, Peach State Health Plan, Conyers, GA 10/2022 04/2023Processed 60 patient assessments and authorizations per day, ensuring completion within 8 hours of submission.Streamlined patient flow by prioritizing 60 patients per day for case management assessments.Increased patient satisfaction by coordinating services with community-based organizations.Home Health Central Support Operations Coordinator, Beaconhill Staffing, Conyers, GA 12/2021 04/2022Pioneered efficient records management strategies to minimize documentation errorsExceeded call quotas by 50 calls per day by fielding customer inquiries and communication.Cultivated relationships between health providers and members by verifying and entering information into care management platform.Patient Services Representative, Lash Group MMC, Conyers, GA 11/2021 03/2022Investigated 30 insurance claim denials per day, resulting in a decrease of customer complaintsIncreased healthcare accessibility by recommending optimal payment programs for patients.Coordinated with patients, providers, and other departments to increase records management compliance byOTHER WORK EXPERIENCEAssistant Manager, Dollar General, Conyers, GA 10/2020 03/2021Enrollment Validation Specialist, Help A Child Smile Shurett Dental, Conyers, GA 08/2019 09/2020Senior Validation Specialist, Department of Driver Services, Conyers, GA 09/2017 08/2019Lead Customer Service Agent, Global Imports MINI, Chamblee, GA 06/2016 08/2017Provider Enrollment Specialist, Hewlett-Packard Enterprise Services, Tucker, GA 08/2014 05/2016 |
