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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEProfile:Have 8 years of experience as a Business Analyst and Quality Assurance with hands on experience in SalesforceProficient in Software Development Life Cycle and QA MethodologiesWell versed with Agile Principles & ScrumWorked as a liaison between business stakeholders and development team to gather and communicate requirements and ensure that deliverables are completed on timeAdept at clearly defining business and functional requirementsKnowledge in Salesforce.com CRM platform as a Salesforce Administrator and DeveloperProficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approvals, Workflows, Actions, Tasks, Events, Reports, and DashboardsExperience in SFDC Development in implementing Apex classes, Triggers, SOQL and SOSLPerformed Validation Rules, Workflows, e-mail services and approval processes using customisation and ApexGood knowledge in Python scriptingProficient in creating effective Test Plan, Test Documents for features and stories based on FRS and SRSStrong experience in manual testing of Client-Server applications, Web applications and applications linked to Database SystemsProficient in creating clear and concise test summary and defect reports for every release for client product review meetingsHigh-energy personality with strong communication skills, with attention to detail and a real passion for product quality and usabilityEducation:Data Analytics with Python from Monash University, May-Dec 22Professional Pathways Australia, Aug 2011 - June 2012Masters in Information Systems from University of Ballarat, Australia 2010Bachelor of Engineering in Computer Science from Jawaharlal Nehru Technological University, India 2006Certifications:Fundamentals of Data Analytics with Python from Monash UniversityCertified Salesforce Admin SP21ISTQB certified foundation level testerProfessional Experience:Company: BI Labs INC Client:AMEXRole: Senior Business analyst Remote, Nov 20 July 23Responsibilities:Collaborating with senior product management to understand and anticipate their needs and translate them into product requirementsWorked with DPO to gather and analyse the business requirementsIdentifying and creating dependencies using Mural Board, discuss and resolve those with the respective dependency teamsEffective communication with external dependency product teams to coordinate the requirementsWorking with UX Design group and Content to come up with responsive designsWorking with User Research to gather and understand the user feedback to incorporate the valuable feedback for better experienceDeveloping epics, user stories acceptance criteriaLiaising with Senior product management and end-users to deliver updatesParticipating in Daily standup, Sprint Planning, Sprint Reviews, Sprint Refining and retrospective meetingsPrepared application release notes for every releasePerformed application walkthroughs to the userParticipating in the Monthly Performance TestingSmoke testing of the deliverables before passing to QAEnvironment: Jira, Confluence, Mural Board, MS Excel, FigmaCompany: Atharvana Infotech Pvt. Ltd. Clients: BEPL, Aster, Cieba, ArecaRole: Salesforce Business Analyst Hyderabad, Feb 16 - Jun 19Responsibilities:Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software RequirementsAdministered incident responses and break-fixesDesigned and documented relevant system code and configurationsDeveloped workflows and triggersInteracted with customers, operational managers to identify issues and worked on areas of potential improvementExperienced in security and sharing model, Roles, Profiles, public groups, Permission sets and Sharing RulesCreated custom reports and dashboards as per business needsCreated new User Accounts and assigned Profiles as per their role hierarchyCustomised Page layouts for Standard/Custom objects and assigned Record TypesCreated Data Validation rules and Formulas as per business requirementsCreated Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API MessagesCreated process builders and flows based on business requirementsDesigned and developed Lightning pages based on the business requirementsCreated and used Email templates in HTML and textUsed SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objectsEnvironment: Jira, Salesforce (Sales/Service/Marketing), Apex, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, Salesforce.com, Roles & Profiles, Data Loader, Force Eclipse IDE, Data Loader, VS code, Apex ExplorerCompany: Genix Ventures PVT Ltd Client: ABCCRole: Business Analyst & QA Melbourne, Apr 15 Dec 15Responsibilities:Gathered requirements for Case Management SystemCoordinated the requirements with development team for the application enhancementsCreated test documents for the features based on requirements specificationsInvolved in Test Documents, SRS, UTD Peer reviews, Client Reviews and created peer review documentsCreated Acceptance test scenarios for the productLed and participated in Functional, Regression, Smoke, database and browser compatibility testingManaged all testing activities for web and mobile testingMinimised test execution time by 60% by developing reliable automation test scriptsImproved reusability and agility of automation scripts by designing automation frame work using best practicesPerformed acceptance testing on different client environmentsTested Feature and Incident Verifications based on release notes for every releaseWorked with developers to resolve defects, assisted in root cause analysis and coordinated required changes to achieve Quality ControlLed Test Data Initiative and created a process to maintain same sets of data across test environments, thus reducing the duplicated effortsExperience in creating Test Plan and Test StrategyEnvironment: Java, TestRail, Jira 6.0, MS Excel, Android studio 3.2.1, Retrofit, SQL Server 2005, .NET, SSRS, HP Quality Center 9.2Company: Power direct Australia Role: Business Analyst Melbourne, Apr 12 - Oct 13Responsibilities:Led meetings with Business Users and Sponsors for Requirements GatheringCreated AS-IS and TO-BE Process FlowsValidation of process flows, analysed gaps and pain points with SMEsCreated mapping document by analysing Mockup, Prototype and existing toolsCoordinated the requirements with development teamCreated testing strategy and test suites for all business areasPresented demos and training of the tool to all business areasCoordinated with Change Management for Procedures and Reference Manuals documentationParticipated in daily stand up and sponsor meetingsMore interaction with customers to help them understand the usage of toolEnvironment: Salesforce, MS Word, MS Excel, RTC, MS Visio |
