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Click here or scroll down to respond to this candidate Candidate's Name
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Exceptional trainer and mentor with skills to influence and motivate peak individual performance from team members. Self- motivated, proactive, independent, eager to learn and highly dedicated. Ability to work efficiently in a high demand, team oriented, and fast-paced environment. HIPAA certified. Solid communication skills and excellent interpersonal skills. Ability to express ideas in a clear and concise manner. Solid problem-solving skills and excellent Management skills. Ability to think tactically and strategically, achieving pre-established objectives and identify significant success factors.Authorized to work in the US for any employer
Work Experience
Delivery DriverUberEATS/DoorDashJanuary 2023 to PresentCompleted on-time deliveries to customers Rank Top Dasher by high acceptance rate 93% and a 4.93 customer review.Maintained contact with customers via phone or text and maintained company up to date concerning any issues in real-time.Maintained professionalism and patience while entering establishments for delivery pick-ups and delivered to customers with courtesy. Maintained an excellent track record for deliveries made before set delivery time, ensured that items were kept hot or cold for proper deliveries. Practiced safe driving while making deliveries by following the rules of the law.Ensured and maintained my vehicle clean and maintenance so that to have a reliable source of transportationUtilized strong attention to detail and multi-tasked in pressured and potentially dangerous environmentsPublic Health Supervisor - Enhanced Investigation Unit - RemoteNYC Health + Hospitals - New York, NYNovember 2021 to April 2022
Supervise the work of an Information Gatherer (IG) team of 10 or more staff working remotely, troubleshooting case issues and handling escalated situations from an IG. Staff is responsible to find contact information, phone numbers, and addresses for cases or contacts who could not be reached by phone, either because initial contact was not made, or the case or contact ceased responding to monitoring outreach. Information Gatherers are to collect and document locating information on cases diagnosed with COVID-19 and their contacts through the CLEAR, Worker Connect and Salesforce databases, approved search engines, and phone calls to providers and laboratories only. Perform quality check of team notes and ensure notes are of good quality, clear, and concise with viable information within
its contents. Approve and or deny requests for time off depending on staff schedules to ensure adequate staffing needs. Evaluate performance for staff, and complete performance evaluations every six months and/or annually. Responsible for training staff, and new supervisors as necessary. Report and collaborate with the Labor Relations Dept. concerning staff when the need to terminate and or corrective
action is needed. Conduct one on ones with staff, and weekly team meetings.
Case Investigator Supervisor - RemoteNYC Health + Hospitals - New York, NYDecember 2020 to November 2021
Supervised a team of Liaison Officers (LO s) within the Healthcare Facilities Group (HCF Group). Implemented and ensured adherence of the operating procedures to be undertaken following the identification of COVID-19 cases in healthcare facilities. For the purposes of the Test & Trace Program, healthcare facilities included, but were not limited to Acute Care Hospitals, Independent Practitioners, Dental Practitioners, Point-of-Service Pharmacies, Dialysis Centers and Home Health Agencies. This included staff, patients, and visitors. Managed each LO within my team who were responsible for contacting all Healthcare Facilities assigned to them and my team overall. We supplied guidance for this situation to relevant staffers at the Healthcare Facilities and encouraged them to conduct their own contact tracing.
Responsible for the adherence of the HCF Group SOP - Standard operating procedures. Ensured that the proper guidance provided by the HCF Team is based on NYCDOH guidance. Conduct weekly team meetings via WebEx and attend weekly Supervisor and Manager meetings. Conduct one on ones with staff regularly. Approved timesheets and time off for staff. Generated performance evaluations.
COVID-19 Contact Monitor: Bilingual (Spanish)Insight Global LLC/ NYC TEST & TRACE CORP. - RemoteJune 2020 to December 2020
Placed and field calls from COVID-19 cases/close contacts and advised on testing, isolation and quarantine related to
COVID-19. Provided contacts with approved information about quarantine or isolation procedures, and if appropriate, referred them to testing sites according to protocol and/or to COVID-19 resources. Followed a script to inform cases/contacts about the importance of quarantine and isolation. Advised what to do if symptoms developed. Provided and complied with training regarding confidential information related to patient personal information. (HIPAA) Escalate calls as deemed necessary to Case Investigators or Supervisors.
Full-Time CaregiverFamily member - Bronx, NYSeptember 2018 to February 2020
Provided round-the-clock care for my seriously ill family member including medication management, assistance with activities of daily living, coordinating in-home therapies and services, and therapeutic recreation. Prevented and relieved suffering while supporting the best possible quality of life with dignity during hospice care.
Office ManagerCentral Medical Services of Westrock CMSW - Bronx, NYMay 2017 to September 2018
Managed the daily operations of a worker s compensation/no-fault based, multi physician, multispecialty, fast paced medical office. Mentored and supervised a team of up to 15 employees to ensure efficient and functional running of a hospitality-based operation that provides medical care and treatment to injured workers in the NYC Metro area while focusing on the business aspect of the office. Evaluated and oversaw chart reviews as necessary to remain compliant within the NYS WCB Medical Treatment Guidelines; MTG's.
Conducted interviews, hired and terminated employees. Implemented training modules for all new employees and assisted in trainings. Revitalized and enforced standard operating policies and procedures for several different activities within the practice. Scheduled meetings to make the medical staff aware of any new developments as a liaison to solve conflicts between staff members or address patient complaints and concerns. Arranged and presented reports for senior management regarding schedules, expected and observed sales. Reconciled and analyzed clinic flow and daily sales by managing/overseeing the physicians schedules (ensuring patients are scheduled accordingly). Advised and worked closely with medical providers to ensure that each stay on task. Maintained communication regularly with other Office Managers, Marketing, and HR about office needs. Cultivated a teamwork environment through timely and collaborative communication with medical staff. Align staff schedules to compliment the practice and medical provider schedules. Ability to follow-through on deliverables and paid attention to details during multiple projects and deadlines.
Call Center Manager & Community LiaisonEssenMed House Calls/Salus MSO - Bronx, NYMay 2015 to March 2017
Managed the daily operations of a multi-departmental fast paced Call Center and supervised a team of 20 or more to ensure efficient, functional running of a busy call center including clinical staff FMG/IMG's, durable medical equipment department, transportation department, prior authorization department, referral department, diagnostic imaging orders and front desk operators. Promote the House Calls practice and strengthen our community relations to successfully attract more patients and increase the practice's profit in both Spanish and English languages. Build the practice's credibility to position it as a leader and friend in the community.
Mentored and managed a team of call center representatives and directed their activities for the achievement of call
center targets and goals. Wrote and conducted performance evaluations, making employment decisions, setting up performance goals and targets
for assigned teams. Fostered a culture that encouraged and ensured patient satisfaction. Measured and demonstrated the group productivity as well as the individual's reports related to customer outcomes. Collected daily reports to ensure individual staff performance and overall departmental goals. Attended weekly managerial meetings and met with staff. Assisted and trained staff in working closely with family members, MLTC's, RN's, specialists and numerous outside
agencies. Handled all complaint calls ensuring to resolve all issues that may arise. Spearheaded marketing in the Bronx, Manhattan and Westchester County. Scheduled and gave marketing presentations at senior citizen buildings, community rooms and home health agencies. Developed creative, and cost-effective community relations strategies. Retrieved new patient referrals via email, fax and telephone calls. Data entry of patient demographics onto Intranet and EMR eClinicalWorks. Scheduled patient appointments. Updated referral sources immediately upon patient booking and communication as needed.
Office and Home Care Dept. ManagerAvraham Y. Henoch, M.D.P.C - Bronx, NY2001 to 2015
Manage the daily operations of a fast-paced medical office and supervising staff of 12 to ensure efficient, functional running of an office including all clinical activities, conduct interviews, hire and fire employees, train all new employees for various departmental positions, manage house calls dept. of over 150 homebound patients, travel with providers to make house calls as a medical assistant and scribe. Measuring vitals, making assessments in homes to ensure proper safety measures are in place and monitoring patient compliance, working closely with family members, MLTC's, RN's, specialists and numerous outside agencies to ensure proper care and treatment of the homebound patient population. Responsible for triaging patients as needed. Responsible for ordering blood work, diagnostic testing and making referrals as needed. Generated prescriptions, refilling medication. Obtained prior authorization for procedures, DME's and medications. Medical billing coder for all visits. Implemented meaningful use measures and incentives programs. Maintained proper documentation, creating chart notes both handwritten as well as on EMR. Responsible for HEDIS/QARR & ICD 10 implementation. Prepared vaccines for both adults & children with knowledge of the VFC program. Prepared patient rooms and assisted medical providers with routine examinations, pap smears and
wound care. Responsible for cleaning wounds and changing wound care dressings as needed. Responsible for prefilling all patient forms, typing letters and pre-op clearances. Knowledge of immigration physical examination and completion of I693 forms. Responsible for ensuring patient flow. Responsible for the handling of all escalated matters using conflict resolution.
EducationCertificate in Global Public HealthEDX - RemotePresentCertification COVID-19 Contact TracerJohns Hopkins University - RemoteJune 2020 to June 2020NYS GED1997 |
