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Candidate's Name
Street Address  South County Road 975 EastCrothersville Indiana Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional Experience:Worked fulltime at all jobs except CVS and Indiana UniversityCummins / Dell Project via TeksystemsIndianapolis, INNovember 2022 to March 2023Laptop Migration Technician/It Support SpecialistMultiple locations around Columbus Indiana area.Administer of Office 365/ 2016.Video Conference, Meeting assistance provided.Setup conference rooms.Administer of Active Directory and Exchange ConsoleNew hire setups/ orientation.Audio / video Conference support.Assisting employees face to face with transferring their data from legacy laptop to new laptop.ProVide support for Windows 8/10 Office 365/ 2010.Staging laptops and tablets for next day migrations.Humana via Technology Integration GroupLouisville, KentuckyOctober 2020  September 2022Remote Desktop SupportTechnology Life Cyle Management, IT DEPOTCisco conference room setup.Break/Fix of laptops (HP) administratorConnecting in conference room during meeting.Helped upgrade software.ProVided support for Windows 7/10Created images using a variety of softwareUtilized Service Now for TicketingCVS HealthOctober 2019 - Nov 2020Shift SupervisorScottsburg and Clarksville, IndianaMerchandising, checking in deliveries including UPS deliveries.Developed understanding of UPS software and Zebra scanners.Cummins Inc.IT Help Desk Tier 2 TechnicianJune 2012 - April 2016Columbus, IndianaPersonally close 25 to 30 tickets per day.Cisco conference room setup.Trained the customers how to use their computers as well.Included explaining basic Windows operations.Supported several Cummins engine diagnosis software packages and adapters that are used to connect to the computers.Created a WIKI documentation that improved efficiency and wait time for customers and tier 2 & 3 technicians.Responsible for all videos for large events.Documentation was integrated into future training.Indiana University Purdue UniversityDesktop Support SpecialistAugust 2010 - Nov 2011IUPUC IT DEPTColumbus, Indiana, United StatesDevice setup (laptops, tablets, phones)Assisted with printing, connection, skype, windows navigation etc.Created new and more detailed technical documentationWorked directly with clients for support and set upUsed an in house, online ticketing system to track the requests for IT supportBachelor details : 2012 from Indiana university