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Title Customer Service Quality Assurance
Target Location US-FL-Immokalee
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Aloe LaneImmokalee, FL. Street Address
Tel: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEPROFESSIONAL SUMMARYTo Obtain a responsible and challenging position, making full utilization of my skills and knowledge in a healthcare organization.CORE COMPETENCIESAbility to communicate effectively with excellent organization and management skillsPossess excellent problem solving, decision-making and interpersonal skillsStrong understanding of HIPAA and privacy lawsExcellent organizational and computer skillsGood attention to detailGood understanding of medical file documentationAbove-average file Auditing skillsGood oral communication skillsFamiliarity with medical terminology and/or ICD-9 CodesAble to communicate effectively with all levels of management, team members, residents, family members, vendors,Able to make independent decisionsAble to communicate in a warm, friendly and caring mannerPossess a passion to work with and around senior citizensKnowledge of customer service principles and practicesEXPERIENCEMEMORY CARE OF NAPLES April 2022  to presentMemory Care Supervisor Naples, FL.Performs inventory management to maintain high valuation and minimal waste.Ensures that staff is on task, quality assurance standards are being met, and the operation is clean and organized.Monitors marketing, confirming that signage is current and appropriate.Upholds policies and procedures to guarantee compliance with company and client expectations.Performs other duties as assigned.Meet with your assigned nursing staff, as well as support personnel, in planning the shifts services, programs and activities.Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contactsWATERCREST SENIOR LIVING OF NAPLES May 2020  to PresentMedication Assistant Naples, FL.Distribute prescribed medication to residents and maintains related medical records under supervision of the Resident Wellness Director and maintains compliance with the RIGHTS of medicationPresents medication to resident as required by the MOR and observes ingestion or other application, or assists in the administration of medication, using specified proceduresTakes vital signs or observes resident to detect response to specified types of medications and prepares report or notifies designated personnel of unexpected reactionsDocuments reasons prescribed drugs are not administered, held, changed, disposed of, discontinued or returned on the MORReview and participate in 24 Hour Reports, Daily Logs, Shift Cross-over Reports and verbal reports as neededMonitors medications to ensure adequate accountability measures are taken when medications are ordered, received into the community, administered and at change of shift as required by policy and proceduresRespects the residents rights regarding medicationNotifies the Wellness Nurse or Resident Wellness Director of unauthorized medication held by the residentSeeks advice from the Wellness Nurse or Resident Wellness Director prior to administering any medication that does not seem correctUnderstands and can explain the medication dosage/pharmacology when necessaryRefrains from giving any PRN medications as required by lawRefrains from providing any treatment that does not fall under their specific licensingAssist residents with their personal care and activities of daily living as assigned and as requested by residentsRespond to resident emergency callsReport all accidents and incidents as soon as possible to your supervisor, no matter how minorMaintain the confidentiality of residents personal care informationHonor the residents personal and property rightsRESTORATIONS SENIOR LIVING August 2021  March 2022Medication Assistant / Scheduler Naples, FLDistribute prescribed medication to residents and maintains related medical records under supervision of the Resident Wellness Director and maintains compliance with the RIGHTS of medicationPresents medication to resident as required by the MOR and observes ingestion or other application, or assists in the administration of medication, using specified proceduresTakes vital signs or observes resident to detect response to specified types of medications and prepares report or notifies designated personnel of unexpected reactionsAssist residents with their personal care and activities of daily living as assigned and as requested by residentsRespond to resident emergency callsReport all accidents and incidents as soon as possible to your supervisor, no matter how minorMaintain the confidentiality of residents personal care informationHonor the residents personal and property rightsPINE APPLE HOUSE OF SAPHIRES May 1999 - May 2020Meds -Tech / Care Manager Naples, FLAssist residents with their personal care and activities of daily living as assigned and as requested by residentsReview and participate in 24 Hour Reports, Daily Logs, Shift Cross-over Reports and verbal reports as neededAssist residents to and from scheduled programsPromote personal choices, independence and spiritual needs as neededPerform laundry duties as assignedRespond to resident emergency calls in a fast mannerEnsure compliance with new resident care protocolsReport all resident changes in condition immediately to the Wellness Nurse or Resident Wellness directorAssure that established infection control practices are maintainedReport all accidents and incidents as soon as possible to supervisor, no matter how minorMaintain the confidentiality of residents personal care informationHonor the residents personal and property rightsBe knowledgeable and prepared for emergency situations including disasters, fire and other emergenciesAVEVA DRUG DELIVERY SYSTEM May 2008  November 2016Documentation Associate II Miramar, FL.Ensured any release of information requests were HIPAA complaints.Maintained all Documents information both in paper files rooms as well as on electronic filing systemAccessed the electronic record for diagnostic for Quality Complaint information and all others required department.Retrieve and deliver Documents records requested by facility professionals.Review medicals Record o ensure correctness and completeness.Perform other duties as required; opportunity for reporting and projects as neededqualifications.Willingness to be a team player and wear many hats to get projects doneStrong organizational and customer service skills are a mustExcellent written and verbal communication skillsAbility to manage multiple projects, complete tasks, and meet deadlinesBasic knowledge of lending/banking processes a plusExperience with Microsoft Office, Adobe Acrobat and Salesforce is desiredJACKSON MEMORIAL HOSPITAL October 2004  December 2006Medical Record Clerk Miami, FLReactivating or setting up paperwork from admissions to create a medical record file.Performing record audits.Assisting physicians in locating records.Maintaining accurate logs, card files, statistics and information release forms for providing medical record information.Keeping supervisor informed of issues, activities, progress and problems.Filing patient index card and maintain the file on a current status per procedure.Performing assigned duties for the receipt of information from other hospitals or clinicians.Updating daily master log of patient numbers on a daily basis.Assuring medical record is completed prior to filing/re-filing and update log accurately.Ensuring completed typed documents are placed in medical records daily.Maintaining daily log of patient admissions within time frame in which documents are due.Ensuring logs and card files have updated current status of patient.Maintains detailed records of requested studies.All Film and Cd requests are ready for delivery or pick-up within 24 hours of original request.Film Request Forms are scanned to patient charts in a timely manner.Few errors in outgoing Records request.Maintains patient confidentiality according to MPG guidelines and HIPPA.EDUCATIONHollywood medical Technical Inst.Hollywood FL. February 2018Patient Care Technician (PC1) #337-10098Assistance w/Self Administration of Medications Med-TechCertified Nursing Assistant CNA (certificated)Behavioral Health Technician BHT (Certificated)Phlebotomy Technician (Certificated)EKG (Certificated)Home Health Aide HHA (Certificated)OSHA/TB/HBVMedical ErrorsResident RightBloodborne PathogensFortis Tech College June 2010Doral, FL.Medical Assistant DiplomaHealth records ManagementTallahassee Community College September 2001Tallahassee, FL.Pre - requisiteNorth Miami senior High August 2001Miami, FL.High School DiplomaREFERENCEWill be pleased to furnish upon request

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