| | | 20,000+ Fresh Resumes Monthly | |
|
|
| | Related Resumes Data Entry or Customer Service Remote Grants Pass, OR Customer Service Data Entry Medford, OR Golf Course Customer Service Selma, OR Customer Service Representative Roseburg, OR Customer Service High Level Grants Pass, OR Delivery driver, customer service, sales, cashier Medford, OR Customer Service Representative Remote, OR |
|
Click here or scroll down to respond to this candidateCUSTOMER SERVICE REPRESENTATIVEGrants Pass, OR Street Address Cell: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEPROFESSIONAL SUMMARYDistinguished Technical Support Engineer with a demonstrated history of providing top-tier customer service through adept technical proficiency. Adept at swiftly diagnosing and resolving intricate electro/mechanical equipment, computer systems and software issues. Possesses a strong track record of enhancing product performance and client satisfaction. Offers a unique blend of advanced troubleshooting skills, SQL proficiency, and a proven ability to streamline issue resolution. Eager to contribute these assets towards driving excellence in customer service for a forward-thinking organization.Multi-faceted Technical Support Engineer with expertise in :Customer Service Sales Account Management Database Management Organization Strategies Data Entry Troubleshooting Effective Planning Time Optimization Verbal & Written Communication Phone Etiquette Research Cross-functional Collaboration Conflict Resolution Problem Solving Type 60+ WPM Empathy Relationship Building Multitasking Process Optimization Remote ManagementTECHNICAL PROFICIENCIESSalesforce Jira SQL & SQL Developer A/S 400 IBM Platform Microsoft Office Suite Google SuiteWORK EXPERIENCETECHNICAL SUPPORT ENGINEER 1999 2023Imagine Communications, Englewood, COSpearheaded critical scheduling documentation including Turner Broadcasting (ABC, NBC, FOX, CBS), ensuring uninterrupted operations.Responded promptly to critical broadcasting issues, ensuring seamless operations for major providers under Turner Broadcasting (COX Media, Spectrum, DISH, DirectTV).Oversaw Turner Broadcasting account, exceeding Service Level Agreements (SLAs) for content delivery software, resulting in revenue optimization and operational efficiency.Maintained 90%+ customer satisfaction, surpassing Service Level Agreements, while effectively managing communications for Turner Broadcasting.Demonstrated proficiency in advanced troubleshooting and SQL, resulting in a marked reduction in resolution times and enhanced system performance for Turner Broadcasting.Authored an extensive library of knowledge articles, significantly improving troubleshooting efficiency for both team members and clients at Turner Broadcasting.Leveraged the A/S 400 IBM platform to streamline operations and ensure seamless delivery of services.NATIONAL/REGIONAL SALES COORDINATOR 1993 1999KDRV TV- Chambers Communications Corporation, Medford, ORManaged over 200,000 in revenue, overseeing precise data entry within the enterprise traffic system, and IBM platform. This optimized commercial scheduling for seamless broadcasting operations.Orchestrated commercial content scheduling using BMS software, ensuring flawless broadcasting operations.Lead successful launch and management of CW 100+ network, driving viewership and growth.Cultivated and nurtured relationships with national and regional clients, resulting in improved client retention rates.Leveraged Nielsen ratings for targeted demographic analysis and generated compelling client proposals.Grants Pass, OR 97526 Cell: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEWORK EXPERIENCE CONTINUEDPioneered data integrity initiatives, enhancing accuracy in tracking revenue, profit margins, and collection efforts.EDUCATIONHIGH SCHOOL DIPLOMAMinidoka County High School, Rupert, ID00.0S A M A N T H A S M I T HS A M A N T H A S M I T HCUSTOMER SERVICE REPRESENTATIVE |
