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Eugene J. Juniak MS/IA MCPStreet Address
Phone: PHONE NUMBER AVAILABLE Cell Phone PHONE NUMBER AVAILABLEEMAIL AVAILABLECUSTOMER & DESKTOP SUPPORT PROFESSIONALCustomer Support experience (10 years) (IT 7+ years)Focused on Communication and listening skills (7+ years PhoneSupport). Great Research and analysis skills, and knowledge of Network Infrastructure. MS XP, 2003- 2007/10, and MS Office Product 98 to 2016 experience. Some knowledge of Microsoft IIS.Basic Troubleshooting: ISP/LAN/WiFi, Routers, Switches, and FirewallsWindows Active Directory administration and maintenance of end-user accounts, permissions, and access rightsVMWare, Hyper-V, and other server virtualization technologies Network, Application, and File Servers; Mail/Messaging Servers and Cloud ServicesExperienced in diagnosing and resolving difficult problems in area of hardware, application and operating systemsInterface with end users handling inquiries regarding system configuration and operating systemsEffectively communicate technical advice to non-technical personnelEnsure timely distribution of information for greater efficiency and user productivitySKILLS OVERVIEWTop 3 Skills:1. Installation and maintenance of telecommunication equipment2. Provides modifications to the telecom systems and on the end uses devices to support any changes2. Microsoft Word, Outlook, and ExcelProficient with setting up, maintaining, and troubleshooting computers, printers, software, telecom, and mobile-related peripheralsExperience with Help Desk ticketing and monitoring softwareRecent Microsoft Windows client platforms: Window Server, SharePointEmail troubleshooting: Microsoft 365Provide support to a network of 4,800 with 60+ servers, 70 switches and 12 routersProvide accurate Level 1 trouble call support and exceed contractual guidelines on initial contactEffectively coordinate user and network support issues resulting continuous stability of client network integrity and performanceConsistently clear, coherent documentation of processesAdept at installation, troubleshooting and problem resolution of DMS (Defense Messaging System) Hardware and SoftwareAble to create/delete user accounts in Active Directory and Exchange.Customer focused for greater efficiency and effective dispute resolutionCAREER PROGRESSIONJan-2017-Present Logicalis USComputer SupportNOC, Level 1,2, & 3 Support, Network Administration Monitor Network switches, Servers, Access points, and Firewalls with Nagios Fusion XI. and Solar Winds to Monitor NetworkSupport Office/Outlook 2013SAP Administrator Create SAP accounts and manage passwords and migration of SAPActive Directory Administrator Create/Delete accounts, add features as VPN access.Remote Support with TeamViewerInstall software as needed with SCCMWork with Security to delete terminated accountsFebruary 2016  Jan 2017 Target  Cashier/GSA/Cashier TrainerCashed out People, in charge of all Cashiers, closed out all registers at end of night, dropped money in safe at night, make change for cashiers.Oct-2013- February 2016 Adecco/Hewlett PackardComputer Support Johnson Control AccountSupport for Lotus Notes, migration to Outlook2013 Active Directory Admin Create Delete and create special permissions in Accounts.Install Email on Cell phones,Support Office 2013, andExchange create accounts/delete terminated accounts, Password Resets, Unlock Accounts after security questions.Assisted in Windows 7 Migration and Data TransfersData migration and transfer of Lotus notes archives to Microsoft .pst filesInstall Software Using SCCMFeb 2003  Oct 2013 Target  Cashier/GSA/Cashier TrainerCashed out People, in charge of all Cashiers, closed out all registers at end of night, dropped money in safe at night, make change for cashiers.2001 - 2003 VIA-IT/HEWLETT-PACKARD / Ford Motor CompanyEnterprise Messaging TeamRan Security Polls on emails as requested by Ford.Did Email restore for Ford employeesDid Load balancing on exchange servers.Created accounts in exchangeDeleted exchange accountsDid Virus Updates When Needed1999 - 2000 NCI INFORMATION SYSTEMS, INC.Associate Help Desk Specialist - US ARMY TACOMPhone Support/Desktop SupportMain Support for DMS OutlookCreated Exchange accountsDeleted Exchange AccountsHelped in mass password Change 4800 + usersData Recovery for users.Image computers for new hires.Probation Counselor- Volunteer 40th District CourtEDUCATIONBachelor's Degree in CIS  May 11th, 2013Graduate School Masters in IA  Graduation date; May 14th, 2016UNIVERSITY OF DETROIT MERCYTECHNICALEXPERTISEWindows NTWindows 95Windows 98MCP Windows 2000Windows 7/10MS DOSMS Office97/2000/ thru 2016Outlook 2000/2010/2013/16NetscapeNetscape MailOutlook ExpressExplorer 8.0-11Mozilla FirefoxNorton Anti-VirusNovell Netware3.1 And greaterIBM PC'sNetwork InterfaceCardsLANWindows XPHeat DatabasePeripheralsNovell Intranet-Ware 4.11, 4.12 & 5Exchange 5.5HP OV Service Desk4.1RemedyITSMHONORSAlpha Iota DeltaInternational HonorSociety- Delta Mu ChapterEmployee of the YearBest Front DeskVolunteer of the Year -Community Service- 1998Outstanding Customer Service Rep - 1999